Cooker Hood Filters Arvostelua 

210
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Royal Mail were unable to deliver the item and it was returned to “cooker hood”. They maintain they have not received it back and are refusing a refund and as such I have no item and have lost money.... Näytä lisää

Saanut 5/5 tähteä

Just received my replacement filters and cooker hood light bulbs. Only three days after ordering them. Items look in perfect condition. Easy to use website and wide range so that you can match the... Näytä lisää

Saanut 5/5 tähteä

Had difficulty finding correct parts contacted customer service and Rio replied quickly and advised on correct parts to get Ordered them and delivered within promised time scale Excellent service w... Näytä lisää

Saanut 5/5 tähteä

Posted a question on their website re a potential purchase. Said they would respomd within 24 hrs. Well, they exceeded that easily & responded within an hour. Got great help from a lady called Karen.... Näytä lisää

Yrityksen tiedot


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

210 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 83 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(210)

42 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great service all the way

Posted a question on their website re a potential purchase. Said they would respomd within 24 hrs. Well, they exceeded that easily & responded within an hour. Got great help from a lady called Karen. She confirmed the correct part I needed. I placed the order & it was received 2 days later. Absolutley brilliant service. Parts now fitted. Would definitely use this company again.

23. huhtikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

TOP QUALITY !!

Got an accurate and fast respinse for my queries from kurtis who matched the hood reference to the correct product. He did not try and oversell me a product i did not need.

I ordered thursday, delivered on saturday morning. Perfect fit.

I highly recomend this companyand i would stay away from ship it appliances who gave me a terrible experience.

3. elokuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service

My first order was wrong size, our fault, so I returned the items and have already received a refund. I was impressed that they did not just said return the items, get refund and leave it at that. They seemed keen to assist and find the right item for us which they did. Great advise, service and very efficient. Well done, a lot of suppliers can take a leave out of their book.

23. kesäkuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Outstanding service

Outstanding service. Ultra quick response to e-mail queries. Items ordered and sent on Monday and here before lunchtime on Tuesday (the £2 extra for next day is worth it). No missing or 'out of stock' parts. And everything fitted correctly unlike the bodged bits the previous owner had used to fit filters and light covers.

Simple effective website to find your model and filter and even better you automatically get suggested other items for that model making it simple to add odd bits like light covers
Cannot recommend them highly enough

16. kesäkuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I damaged both of my filters trying to…

I damaged both of my filters trying to clean them, sent an enquiry in online with the product code And received a response within 5 minutes directing me to a replacement. Excellent communication - made life very easy for me

Thank you

2. kesäkuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic company

Fantastic company.
I used a different company that I was recommended and I was not at all happy with them. They had sent the wrong cooker hood filter and there was no way of contacting them. The item was completely wrong so I was unable to use it.
I looked on Google and found Cooker Hood Filters- who have been great! I ordered my parts online easily, each item had lots of information and I could find the exact parts by using the product codes. I paid and received a confirmation email. I received emails letting me know about my delivery and tracking of package. Delivery was fast. Once I had received it I got another email asking if everything was ok with my order and contact details if I needed to discuss my order or any concerns.
I got the correct parts and it was half the price of the other company!
Really please with my service

18. toukokuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

If your looking for a new cooker filter…

If your looking for a new cooker filter then look no further. I initially ordered the wrong product. I returned this easily enough and was then given some advice on the correct one I needed, which promptly arrived and is now leaving us with a nice odour free kitchen

5. toukokuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Exceptional customer and delivery service

I cannot praise the customer service enough. Firstly, I was delighted to find someone who actually supplied what I was looking for and then, after a mis-measurement on my part that necessitated a return of the part, received the correct item within a matter of days. Considering the times in which we're living (this is being written during the pandemic of 2020), the customer service from Cooker Hood Filters has been exceptional and I would not hesitate to recommend the company to as many people as possible. I should also commend Royal Mail for their part in these transactions - they are also providing wonderful service

4. toukokuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Customer disservice!

I placed an order in error, my bad I agree, but I contacted them immediately, within 5 minutes and informed that I was too late as the item had already been picked and dispatched.
Consequently I would have to pay postage if I chose to return it without recompense for original postage. and to add insult to injury, told this was part of their excellent customer service!
I would call it customer disservice and so will never use them again so beware... you have been warned!!!

30. huhtikuuta 2020
Oma-aloitteinen arvostelu
Cooker Hood Filters-logo

Vastaus yritykseltä Cooker Hood Filters

Dear David,

Firstly I would like to apologise for your negative experience with ordering from us.

We dispatch all in stock orders quickly to ensure customers receive their order as soon as possible. In this case, we could not cancel your order in time as it had already been dispatched.

You can return your order back for free with our returns label, but due to the coronavirus pandemic please take your time and stay safe.

If you wish to discuss further please contact us on support@cookerhoodfilters.co.uk :)

Saanut 1/5 tähteä

I entered my hood details and ordered…

I entered my hood details and ordered the corresponding filters. When i came to fit them i discovered that they were wrong, it would appear that CHF Ltd do not stock the correct filter for my hood and would not take them back because 14 days had passed since delivery.

29. huhtikuuta 2020
Oma-aloitteinen arvostelu
Cooker Hood Filters-logo

Vastaus yritykseltä Cooker Hood Filters

Dear David,

Firstly I would like to apologise for your negative experience with ordering from us.

We have had some past customers who wish to return their order after a few years, if you have recently placed an order with us in the last few weeks please contact us on support@cookerhoodfilters.co.uk and we will help you return your order :)

Saanut 5/5 tähteä

Excellent customer service !

Excellent customer service ! Very helpful staff particularly Kurtis who was extremely quick in responding and sourcing the part that I needed. I had been searching for this part for years and believed that it would be impossible to obtain as my extractor fan was already 20 years old. Delivery was prompt and as the part ordered was very fragile it arrived in extremely secure packaging.

Will definitely use this company again. Top class !

22. huhtikuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Who knew?!

Who knew?! I was thinking I would need to replace my cooker hood when I discovered this amazing website. Difuser, bulbs, filters etc all easily ordered and replaced myself, a bit(!) of a clean and it looks like I have a new hood. Impressed with ease of navigation of website to find correct parts,which once ordered arrived quickly.

7. maaliskuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered the wrong cooker filter for…

I ordered the wrong cooker filter for my cooker hood. I emailed customer services they were a great help managed to find me the correct one to buy and easy to return the incorrect ones. Kurtis was a great help highly recommend!! Thanks again

27. helmikuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great help and great customer service

Great help and great customer service. Cannot recommend enough.
The very kind person I spoke to (Kurtis) was the only person able to help me find the correct filters for my cooker hood.
Bought the hood from Argos yet they couldn't help with the filters. It's a Bush hood so contacted Bush, they were unable to help with the filters... Searched online with the model number we needed and it doesn't exist.. Eventually got through to Kurtis, with super speedy email responses, and within about 3 emails he found exactly what we needed. The filters arrived quickly, fitted easily and now we know which filters we will need in the future.
Thank you very much!

24. helmikuuta 2020
Oma-aloitteinen arvostelu

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