Royal Mail were unable to deliver the item and it was returned to “cooker hood”. They maintain they have not received it back and are refusing a refund and as such I have no item and have lost money.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Just received my replacement filters and cooker hood light bulbs. Only three days after ordering them. Items look in perfect condition. Easy to use website and wide range so that you can match the... Näytä lisää
Had difficulty finding correct parts contacted customer service and Rio replied quickly and advised on correct parts to get Ordered them and delivered within promised time scale Excellent service w... Näytä lisää
Posted a question on their website re a potential purchase. Said they would respomd within 24 hrs. Well, they exceeded that easily & responded within an hour. Got great help from a lady called Karen.... Näytä lisää
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 83 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Stole my money
Royal Mail were unable to deliver the item and it was returned to “cooker hood”. They maintain they have not received it back and are refusing a refund and as such I have no item and have lost money. Avoid Avoid Avoid.
The best company amazing customer service 👌
The best company
Customer service amazing 👏
The only company can you trust
All round good experience
The website was easy to use. Delivery was really quick. I got a swift response to my query and they were really helpful. Would definitely use them again.
Customer service
Had difficulty finding correct parts contacted customer service and Rio replied quickly and advised on correct parts to get
Ordered them and delivered within promised time scale
Excellent service will use them again
Brilliant replacement filters
Brilliant replacement filters. Rapid delivery and certainly value for money compared to other Suppliers.
Rude and dismissive
I have been buying from this company for ages but when contacting them with a query about a new hood they were rude and dismissive. Buying elsewhere now.

Vastaus yritykseltä Cooker Hood Filters
Great customer service and instant…
Great customer service and instant responses when I emailed. We will be using Cooker Hood Filters again.
Excellent customer service from Rio
Excellent customer service from Rio. Rio meticulously guided me through the process of selecting the correct replacement filter for my Britannia Cooker Hood model CK2000. The 3 filters arrived promptly and fitted my cooker hood perfectly. Thank you Rio for your help.
Top customer service from Rio
Top customer service from Rio in Support.
The part I initially ordered was wrong for my unit, but when I reached out to Rio they did everything they could to get me sorted.
Got my new parts asap and a refund for the original purchase.
Would highly recommend this website and if you have any problem at all, Rio will see you right.
The wrong product was delivered
The wrong product was delivered. I sent an email with image of that item to Rio who set about sending the correct product.
Very good customer service.
Great service and parts
Just received my replacement filters and cooker hood light bulbs. Only three days after ordering them. Items look in perfect condition.
Easy to use website and wide range so that you can match the item to your exact model if appliance. I have bought from Cooker Hood Filters over the last nine years and always very efficient service.
They also sell replacement parts for other household items.
Cooker Hood filters are an excellent company
Cooker Hood filters are an excellent company. I needed replacement parts for my Bosch integrated extractor. They provided me with the exact fitting plastic light panel cover. Very reasonable price and fast delivery. Their customer service team are so helpful, in particular Rio, who advised me on the correct part
Amazing after sale service
Amazing after sale service! You can trust the company to buy the product.
All round great customer service and…
All round great customer service and product was exactly what I needed. Delivery was quick and the customer service team are quick to reply on issues. The product was far cheaper than anywhere else I found too.
Very happy with the service received
Thank you, especially to Rio.
KR
Felicity Okeke
Thank you for your listening ear and…
Thank you for your listening ear and has brought this hiccup to a close. I wish you well for your future success.
Regards
Orders are always delivered promptly…
Orders are always delivered promptly after ordering.
They sent me two different filter…
They sent me two different filter sizes. They did resend the correct size, however now they insist I return the incorrect item, but the link they re sending me won't let me create a label.
They're insisting I send the incorrect item back. The customer service agent was not very pleasant.

Vastaus yritykseltä Cooker Hood Filters
Arrived promptly after ordering
Arrived promptly after ordering, quality of the carbon filter alternative was good and fit the appliance perfectly
Not 5 but 6 star !!!!
Not 5, 6 star!
Amazing service, quick and kind.
Great products. As a repeat customer I love this company. Emailed last night as needed to know what item I needed and was answered at 8:15am!!!! So so efficient !
Thank you
Still waiting for an order worth…
Still waiting for an order worth £35.00. Ordered Royal Mail 2-3 days shipping , this was 9 days ago. Royal mail tracking number hasn’t even been uploaded for me to track via the “shop app” which still says “waiting for details” - when researched this means it hasn’t been dispatched from the seller yet. I paid extra for this shipping method as I am in need of the product urgently. I have emailed the contact form , no response.
Will most likely be asking for a refund if still not got in the next few days.

Vastaus yritykseltä Cooker Hood Filters
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