Cooker Hood Filters Arvostelua 

210
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Royal Mail were unable to deliver the item and it was returned to “cooker hood”. They maintain they have not received it back and are refusing a refund and as such I have no item and have lost money.... Näytä lisää

Saanut 5/5 tähteä

Just received my replacement filters and cooker hood light bulbs. Only three days after ordering them. Items look in perfect condition. Easy to use website and wide range so that you can match the... Näytä lisää

Saanut 5/5 tähteä

Had difficulty finding correct parts contacted customer service and Rio replied quickly and advised on correct parts to get Ordered them and delivered within promised time scale Excellent service w... Näytä lisää

Saanut 5/5 tähteä

Posted a question on their website re a potential purchase. Said they would respomd within 24 hrs. Well, they exceeded that easily & responded within an hour. Got great help from a lady called Karen.... Näytä lisää

Yrityksen tiedot


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

210 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 83 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(210)

42 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent Customer Service

Rio was very helpful sending me a grease filter template try help me get the correct replacement size. Fast delivery and well packaged, I am happy with my purchase.

20. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Superb customer service

Quick delivery, but I had made a mistake in my measurements and their customer service team were super friendly and helpful. They got the correct filters for me and again quick delivery. Thanks Rio for all your help. Will be buying my filters from here from now on.

4. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good Service

Initially, I asked for help with a model number I had been given. Reply was quick and helpful. It turned out I was given the wrong model by my hood supplier number so had to do a return which was easy and painless considering it was not Cooker Hood Filters mistake. Then, I got to the right filter needed.

At all point the team were helpful and polite.

16. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I had no idea what filters I needed for…

I had no idea what filters I needed for a cooker hood that had been discontinued and contacted Cooker Hood for help. They responded really quickly with the information I needed to order with confidence.My order was dispatched promptly,arrived on time and filters fitted perfectly.Great customer service can highly recommend

10. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Filters

Have used Cooker Hood filters for the past year now and have been very satisfied with the quality of their filters as well as the service. All great so far..!

25. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

After many attempts to source an…

After many attempts to source an appropriate Cooker hood filter and many returns from various online stores, I’d almost given up. I contacted cooker hood and the experience was first class, from quick reply to the attention to detail and help to ease of order and I’m over the moon with my purchase. Highly recommend!

19. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great

Very good. Only reliable place I’ve found who accurately state the model numbers to get the right match.

Good comms when I enquired about an out of stock item. Prompt delivery once re-stocked.

Well priced. Highly recommend

31. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Belling cooker hood charcoal filters…

Belling cooker hood charcoal filters very difficult to find. Although brand new, model number impossible to find. Contacted these guys, answered same morning, after sending some photos of the filter and serial number they recommended some filters which arrived the next day and fitted. Great service. Thank you.

17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Asked support for advice on item needed…

Asked support for advice on item needed & sent 2 photos. Email said response within 24 hours waited 3 days to be told by RIO I had to provide model number or no help. If I knew that I would have supplied! Utterly useless DO NOT USE. purchased item with an alternative very helpful company

Ignore the response below….the email you get says we reply usually within 24 hours no mention of weekends and a contact of mine was NOT required to provide a model number as they also did not have yet they were assisted and all I got in response is sarcastic nothing….

12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Cooker Hood Filters-logo

Vastaus yritykseltä Cooker Hood Filters

Hi,

We apologise for the delay in getting to you, but please note our company operates between Monday and Friday (9am-4pm) and most enquiries are answered within 24 hours or less on a weekday.

Unfortunately we were unable to assist in locating the correct part due to your appliance not having a model number, but I am glad to hear you have managed to source the part from an alternative supplier.
If we can assist with any other matters, please let us know and we'll get back to you ASAP.

Kind regards, Kurtis

Saanut 5/5 tähteä

Great company to deal with.

Great company to deal with.
I purchased a property with a cooker hood but had no idea what filters to buy.
Sent photos to them with a message and within 10 minutes had a reply with photos what to order.
Placed order and they was here in next to no time
Will definitely use this company again.😊

9. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Needed filters for my new Zanussi…

Needed filters for my new Zanussi extract fan, was recoomended this company by my kitchen installer.
They give prompt accurate information, I received the filters within three days. Great service especially from Rio - thank you!

7. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer service

Excellent customer service. Ordered some new filters which were received damaged (most likely handling issue). Dropped an email to customer services and new filters dispatched within an hour with an apology. Replacement delivered within 36 hours.

18. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I bought new filters as the old ones …

I bought new filters as the old ones in the house were clogged and corroded. It's a good hood though and the new filters are good quality (a perfect fit - there is a big range of sizes for different manufacturers and models).
A good price, well packed and prompt delivery.
Very pleased here and fully recommend this seller.
EXCELLENT. Thanky you.

15. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

Couldnt find a filter to fit my cooker hood, contacted cooker Hood Filters who asked for measurements and found a compatible filter. Staff were extremely helpful and answered my queries immediately. My order was here in 2 days. I would recommend getting in touch with them for any requirements

5. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great that I found a company who could…

Great that I found a company who could supply carbon filters for my Prima extractor!! Super helpful that they listed all the model numbers that were compatible.
Great price, well packaged, order acknowledged immediately and quick delivery!!!! I only ordered on 27th October and arrived today, 30th October!!! Very happy and will be reordering in few months when replacement is necessary.
Mant thanks
Rita

27. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Company

Just wanted to relay my recent experience of Cooker Hood Filters.
I purchased 2 replacement filters for my CDA cooker hood which arrived promptly and well packaged.
This was the first time we had replaced the filters, in fact in turned out there were no filters to take off which was troubling to say the least.
Anyway, the replacement should have been easy but wasn't, it didn't look as though they would fit and it was an extremely tight space with barely enough room to get your fingers in there.
I contacted CHF by email explaining my issues and Ryan promptly answered within the hour to say they were the correct filters and gave some tips for installing the filters and in the event that I could not get them to fit that they would take them back and issue a refund.
I persevered and finally got them in place, certainly more effort then I expected.
I just wanted to say thank you to Ryan and CHF for their customer service which was excellent.
Will definitely use them going forward.

20. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Responsive customer services

Items arrived late in alternative packaging by Royal Mail with a sign saying 'Found open or damaged and officially secured'. Items have gone missing. I suspected the company did not pack my four pairs of filters secure enough, and the parcel was ripped open during transport. This issue was reported and photos as evidence were sent three days ago, but I haven't had reply since.

Edit:

A prompt delivery of the missing pack of filters was made after the complaint. I was acknowledged the reason that their server was down on certain domains so I didn't get any response.

16. syyskuuta 2023
Oma-aloitteinen arvostelu
Cooker Hood Filters-logo

Vastaus yritykseltä Cooker Hood Filters

Hi Lawrence,

Firstly I apologise about this. I have found your enquiry to us which we replied 2 days ago (Mon, 25 Sep 2023 at 9:54 AM) asking you to open the cellophane packaging, as these filters are tightly packaged together (there should be 2 in a box). Please let us know ASAP so we know exactly how many filters are missing. Please send your reply instead to contact@cookerhoodfilters.co.uk as we are currently experiencing issues with emails not being sent to AOL and Yahoo email addresses via our ticketing system, which is currently being fixed.

Kind regards, Kurtis

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