Royal Mail were unable to deliver the item and it was returned to “cooker hood”. They maintain they have not received it back and are refusing a refund and as such I have no item and have lost money.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Just received my replacement filters and cooker hood light bulbs. Only three days after ordering them. Items look in perfect condition. Easy to use website and wide range so that you can match the... Näytä lisää
Had difficulty finding correct parts contacted customer service and Rio replied quickly and advised on correct parts to get Ordered them and delivered within promised time scale Excellent service w... Näytä lisää
Posted a question on their website re a potential purchase. Said they would respomd within 24 hrs. Well, they exceeded that easily & responded within an hour. Got great help from a lady called Karen.... Näytä lisää
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 83 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Took the headache out of searching for…
Took the headache out of searching for a new cooker hood filter. The one supplied was in fact much better than the original one. Great service, thank you will be visiting your site again.
I have a potentially 20 year old…
I have a potentially 20 year old extraction hood in a house I just moved in. Remarkably the guys were able to supply replacement lamp covers which were badly needed in my kitchen
Big thanks guys
I asked for help
I asked for help to order a correct filter for a new extractor fan, Rio was very efficient and advised me which to purchase. The package arrived a few days later and was a perfect fit. Great customer service, very knowledgeable very helpful too. Thank you very much Rio will know what to order in future and where to order it from. thank you again much appreciated
Brilliant customer service
Brilliant customer service. We were having trouble finding the correct replacement filter and Rio helped us very quickly to find the right one.
Awful, would not recommend!!
Ordered a filter last week and a week later we still haven't received our product.
I can agree with other customers, the customer service is awful.
Email to chased my delivery and all I had from Rio was here's the link.
No update whatsoever, no offer to chase the parcel for me.
AWFUL! WOULD NOT RECOMMEND!!
Update on 6th Aug 2025.
We received our order but it is looks like it's been smashed during the delivery...
It's still useable but due to it taking forever to get to us, we can't be bothered to get a refund or exchange it. We have all the proof as we were filming when opening the package.
Overall, I still wouldn't recommend this company.

Vastaus yritykseltä Cooker Hood Filters
Great Company!
Ordered two carbon filters for my Hisense cooker extractor hood. Arrived within just two days. Price was the lowest around. Quality of the filters are truly fantastic - this is 5-star levels of service. Genuine UK customer and an honest review. 10 out of 10 from me! Thank you.
Cooker Hood Filters gave excellent…
Cooker Hood Filters gave excellent customer service. I had ordered the incorrect filters and their attention to detail ensured that I had a refund and was sent the correct filters. All done quickly and efficiently. I am completely satisfied.
I have a Russell Hobbs cooker hood
I have a Russell Hobbs cooker hood, it is only a few months old. It is used in recirculating mode and uses carbon filters. The filters that are advertised on the RH website do not fit my hood and they have been unable to find me the correct ones. I contacted Cooker Hood Filters explaining this and although they didn't have filters named for my model number, they came up with a few alternatives and between us looking at the specification and dimensions, they sent what they thought would fit. Today I received them and they fitted perfectly, without their help I would have a cooker hood the wouldn't funcion correctly. My thanks to them for the help they gave me.
I’ve used this company several times to…
I’ve used this company several times to order replacement filters for my zanussi cooker hood and they have always provided a swift and efficient service with quality products.
Highly recommend
I was very impressed with all the help we received. My daughter's new house came with an old extractor fan and we were having difficulty finding a replacement filter. I emailed for advice and was extremely happy with the helpful responses. We now have a replacement filter! Thank you!
Brilliant!
Brilliant!! They are amazing, I bought a new extractor hood and then could not find the charcoal filters anywhere. Rio was really patient and persistent, asked me loads of questions and managed to work out what would fit. he achieved what the manufacturers Hisense could not do. So grateful!
Great Lamona alternative
I bought a Lamona cooker hood at Howden’s 2 years ago. I was disappointed to find it discontinued, so they couldn’t provide a replacement carbon filter. Fortunately Cooker Hood Filters recommended a suitable alternative. Delighted with my new product.
The entire process was brilliant
The entire process was brilliant. The company has a massive range of filters and we found our filter easily via the AEG number. Will use again defo.
Challenge Met!
Challenge Met!
I had an obscure Vectaire kitchen hood extractor. My parents live in a flat, where the previous owner had left the carbon filters off, so we had no reference units to check against. The make/model yielded no results on the internet but I reached out to Rio at Cooker Hood Filters. With a bit of detective work he found the ones he thought would fit and with our joint approach we tried them and they fitted just like the original. Other flat owners in the building and in other installations of similar more industrial designs to the buildings extraction system, with the same model should now find risk free purchases via Cooker Hood Filters. Great news, great service!
Excellent customer service
I contacted Cooker Hood Filters hoping they would be able to supply the Blanco filters I needed. I dealt with Rio, who from start to finish was very helpful and prompt with his replies. I would recommend the company and will certainly be buying from them again.
Incompatible products and wasted time
Website lists filters as being compatible with certain models when in fact they are not. A lot of back and forth for this to be recognised by the company before they would issue a refund. Even then, no apology, no attempt to ship the correct product, no acknowledgement of the wasted time involved due to their error. Would not recommend on account on unreliability.

Vastaus yritykseltä Cooker Hood Filters
Faulty filter
Received two filters that I ordered on receipt one had a broken fixing tab . Contacted the company via email spoke to Rio and without quibble sent me a replacement. Great service.
So pleased with the customer service I…
So pleased with the customer service I received from cooker hood filters. I’ve been struggling to find an aluminium mesh filter for my cooker hood for ages. Can’t seem to find anyone who stocks the size I need. I contacted cooker hood filters with my requirements and they were so helpful and with a few questions and a bit of info they were able to provide me with the correct filter I needed. I ordered them and they arrived within a few days and the fit is perfect. Rio was my customer service adviser and they replied to my emails within the hour. I couldn’t recommend this company highly enough.
Bosch cooker hood filter
The manufacturer does not seem to supply replacement Carbon Filter for our Bosch cooker hood, so we sought a compatible item.
Cooker Hood Filters supplied a suitable item, & very quickly, thanks.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.







