Collective Arvostelua 348

Great they was extremely helpful and answered all questions for me .

My experience with this company has been nothing short of a nightmare. I was hesitant to sign up from the beginning, but their sales representative convinced me to try it with a free one-month trial. I decided to give it a shot. When I wanted to cancel, Collective offered me three additional months for "free"—despite already billing me for the initial trial period.
I agreed to continue, but the onboarding process was a mess. It felt like endless homework: fill this out, submit that, link your accounts. No matter how many forms I completed or bank accounts I connected, there was always something else pending to "complete" my setup.
After three months of this, I asked to cancel again and explained how frustrating the onboarding had been. They told me I could cancel, but first I needed to complete the offboarding process. That was ironic, considering I was never properly onboarded to begin with.
I filled out the offboarding form and received confirmation that my documents and LLC had been transferred back to me. Then, to make matters worse, I discovered a third-party company I had never heard of would continue billing me, with no explanation of the charges.
A week after I closed my account, I received a new charge for $340 for another month of service. This was after my account had supposedly been closed.
This company is a complete scam. I am contacting my bank to dispute the charge and report it as fraud. I would never recommend this service to anyone. Stay far away.

Collective has been a great platform to use. Customer service is always quick to respond. I also had a specific need that was not native to their platform than they were able to add in for me. Overall very positive experience! Highly recommended.

I can’t say enough good things about Collective’s accounting services for S-Corps, and especially about their incredible staff (specifically Gulnaz S.).

I recently had a nightmare situation with state unemployment taxes that would have eaten up hours of my time. Gulnaz not only stepped in with deep expertise but also went above and beyond to untangle the mess, communicate clearly, and get everything resolved quickly.

Thanks to her diligence and care, what felt overwhelming and stressful was handled with professionalism and ease.

I feel so much more confident knowing that Collective has people like Gulnaz on the team: knowledgeable, responsive, and genuinely committed to helping me succeed.

If you’re running an S-Corp and want peace of mind around your accounting, Collective is absolutely the way to go.

I have general questions about tax and that is not included in my Beta for LLC program with Collective.

Jordan was great. Thank you and I look forward to the help.

Mm

Collective provides a great guided process to help me stay on top of my solo-preneur business responsibilities.

Good but confusing
There's a lot of education, but I'd love more in-platform education while I'm figuring out taxes.

So far I'm loving how intuitive and simple onboarding is!

It’s been a great tool to use to run my business accounting. It feels easy to use. Just need to focus on it and start getting things running smoothly.

I recommend this service to everyone, Collective is my most worthwhile business expense!!

all of my docs and to-do's in one place, organized and easy for me to understand

Janet is amazing 🤩

This company is a glorified middle-man for another company called Gusto. They charge $300-350 a month and basically have you file everything yourself. Customer service takes often several days to get through a single conversation. Then your "rep" will let you schedule a time often two to three weeks away... so I hope you don't have an urgent issue. Also they are very sketchy with billing. Made me give 30 days notice to cancel (I was paying monthly) and once I gave notice, they canceled my benefits within the 30 days (including payroll). This is a waste of money DONT USE THIS SERVICE

Timely and knowledgeable help! Even when I had hiccups in the process, they got back to me quickly and helped resolve things. I also appreciate the step-by-step guidance as a new LLC.

Ease of use, great customer service, responsive and clear, good email communications. Overall they really make it easy for new business owner folks like me.

THEY HAVE MY BACK WITH EVERYTHING. ANY QUESTIONS I HAVE, THEY ARE QUICK TO ANSWER AND TO GIVE ME MORE INSIGHT

Been with Collective for over two years now and I'm so glad I found them. As an lifelong business owner, I've always had finance and accounting people working in my companies. When I changed my path to consulting back in 2019, I made the initial mistake of switching to a sole prop after years of being employed by my own corporations. I was crushed in taxes. I should have known better. I did know better, but I thought I was just dipping my toe in some new waters. I found Collective and they not only took the burden of my bookkeeping and business taxes off my plate, they also took my personal taxes and the initial LLC setup off my plate too.

They've continued to grow and improve their operations which has been evident in how their online system has evolved. The reason I'm still with Collective is that they still offer a personal touch. Some companies switch to all AI or email based support, but you can still get on a call with your rep at Collective when needed. And, they've offered better chat and remote support too.

I never expect this to be a perfect process. It's not. But, I do expect to work with a company that will listen to feedback and use it wisely. Collective certainly has. I've been pleased to see them improve simple things too - such as how they've now built in a tool to replace Quickbooks (which keeps getting better).

I highly recommend Collective. The alternatives are to find a local accounting firm, work with a remote services company, or hire your own team — each of which are more costly and more time consuming. Collective lets me stay focused on what I do best.