Cole & Mason UK Arvostelua 

Truly amazing service. Lost knob on my old pepper mill, eventually saw make underneath so contacted customer service to see if could source a replacement knob (which I had many times looked for unsuccessfully on ebay etc). Replacement immediately sent out free of charge, no questions asked.
What fantastic customer service!!! Thank you.

My 6 year old pepper mill stopped grinding as central pin shirred off.
Contacted cole and mason as the mill had a lifetime guarantee.

They responded immediately to my email and asked for further information and photographs.

Once this information given I received a reply advising that my pepper mill had been discontinued therefore I was given a gift voucher to purchase a replacement mill.

Customer services helpful and efficient and I am a happy customer waiting for my new mill to arrive.

I was very pleased with their service, and helpful resolution of the problem. I had bought a carving board which after some two years developed a crack. They replaced it without argument, with a new identical one.

My pepper mill broke leaving a piece of metal in my omelette. I contacted Cole and Mason, sent them the details and photographs they requested. My replacement pepper mill arrived promptly.

Prompt delivery and lovely quality chopping board

I had a pepper mill that broke as the plastic piece connecting the shaft broke. I also remembered that Cole & Mason had lifetime guarantee
Contacted via email , steps were a bit laborious but received an email to say a replacement had been approved. Beautiful new mill is now keeping its older salt relations company on our kitchen island!

Wonderful service replacing an item under their extensive warranty. Thank you

Received a spare part for my pepper mill. Brilliant customer service, thank you!

I ordered the Epping Oil Spray and when it arrived I could not get it to work, despite reading the instructions (One criticism, the writing was very small - not easy to read). I telephoned the company and spoke with Phoebe. She immediately sent a video link and I was able to get the Oil Spray to work. I ordered a few other things as well and I am delighted with the quality and speed with which they were dispatched.

Contacted Cole and Mason when the mechanism in our pepper mill failed. Great service as we received a whole new replacement mill within 10 days of initial contact. Very impressed.

Pair of mills look beautiful together. Impressed that each came with two tops so would work for both salt and pepper.

Whilst the mill works well for salt it has worked less well on peppercorns and sadly I tend to reach for our old mill (also a Coke and Mason) rather than it’s new replacement

I purchased a Cole & Mason Oslo Salt & Pepper set from John Lewis in November 2023. January 2026 saw the pepper mill mechanism suddenly break. John Lewis couldn’t replace it as they were out of stock and said it came under a ‘written off’ policy so provided me with a gift card for the purchase price which was some £10 less than it would now cost to buy a replacement set. After a few weeks the set was still unavailable at John Lewis on line or in local stores, so I contacted Cole & Mason direct explaining the situation. After a couple of emails with them, including photographic proof of my original John Lewis receipt and that of the subsequent refund, Cole & Mason honoured a replacement Oslo set to me which arrived within a few days (even though I was told it could take up to 10 working days!).

Shout out to Phoebe and the rest of the Cole & Mason Customer Service Team for what I feel was excellent customer service.

Exceptional company. We had to contact as failure with the grinder mechanism on our salt mill. Immediate response excellent communication throughout and although our salt mill was no longer available they immediately offered a gift voucher to choose another mill. We chose their latest design and paid extra to have the complete set we also received a matching tray to house the set. The new set is very attractive and has different grades of grind available. We are delighted with our new acquisition. Cole and Mason seem to be one of the few companies who honour their guarantee.

Fast service,well made product

I contacted Cole and Mason to enquire if my 30 year old pepper mill could be repaired as it was part of a set. To my delight they replaced it. This is fantastic customer service. Thank you

They made it easy for me to get a replacement when my peppermill stopped working. Really good and efficient service. Thank you.

Excellent service and product guys, We have purchased another pair for the house as well.
Nice to see great products are still around.

Absolutely amazing customer service from Phoebe. Reported an issue with my elderly pepper grinder, the company were quick to respond and offered a very acceptable solution. This is why I choose Cole and Mason for my grinders. Thank you.

Great customer after care service. Great communication. 10 out of 10.

I tried to get the part for my pepper mill but couldn’t find it so decided to let the company know it was broken. Really didn’t expect to have anything done as I’ve had the mill for over 2 years, but, it was very easy to deal with and the lifetime guarantee of the mechanism is true. Made it very easy for me to have a new pepper mill sent out. I’m over the moon as I love the set and didn’t want to part with them. Thank you