Cole & Mason UK Arvostelua 

The customer service team was excellent, quick to respond, genuinely helpful, and easy to deal with. They handled everything smoothly and made the whole experience hassle-free. Thank you.

Great quality product, looks lovely and well worth the money.

I had an aged salt mill which had stopped grinding. When on the C&M website I noticed that they offered a lifetime guarantee so I got in touch. Even though my particular model was no longer made, Phoebe Frolich found a set and they were with me in a few days. Exemplary all round.

Love my new pepper & salt mill, real quality. Arrived really quickly, great service

Exceptional customer service received when problem arose with garlic keeper lid. Replaced immediately without question a new garlic keeper with lid that housed perfectly. Thank you

I contacted Cole & Mason for replacement salt mill under the life time guarantee. The response was immediate. The replacement was sent out the very next day and arrived the following day. Excellent service.
If only other companies behaved in such an efficient and effective way. Perfect

I bought a salt and pepper mill a few years ago which I remembered had a lifetime guarantee. Even though I didn’t still have my receipt I contacted Cole and Madonna and without hesitation offered me a new salt mill as it wasn’t grinding properly. This was about 3 years ago. I then contacted them recently as the plastic top had come off the pepper mill and it couldn’t be fixed again. I had one that you turn upside down to mill so it would keep falling off. I contacted them again and got an email back the next day from Phoebe who was very helpful and again without hesitation they have dispatched a new one.
I wish all companies took this attitude of real customer service. I wouldn’t hesitate to recommend them.

Great customer service!
Our pepper mill stopped working and I found a broken part inside. Contacted support and they very quickly sent me a replacement part. I have fitted this and it is working well again. Thanks very much!

Broken mechanism in salt grinder. Model no longer available so offered a generous gift voucher for a new replacement. Very quick and responsive customer service. Delighted!

I bought the biggest pepper mill that Cole and Mason make ( I really wanted a bigger one ) and it's decorative with coloured peppers in it and I'm really pleased with it.

It arrived very promptly and well wrapped.
Excellent service from a wonderful company.

Thank you

Package was handed to me at my front door and not left in the safe place specified. Product is as good as I was told it would be.

My pepper mill broke after less than 2 years and I informed customer services. They replied promptly and replaced it within a few days - even better, they replaced it with both a pepper mill and a salt grinder! I was very happy with this result, thank you!

I was initially disappointed to find that one of my Marlow Natural Acacia Salt & Pepper Mills (H322225) had a fault with the mechanism. However, the experience that followed completely turned things around.

I couldn’t have asked for better customer service from Cole & Mason. After explaining the issue and following their simple process for assessment, I was delighted to receive an email confirming that a replacement would be sent out.

A special thank you to Phoebe for her helpful, friendly, and efficient support throughout the process—it made all the difference.

I’m now looking forward to receiving my replacement set. Truly excellent customer service—very much appreciated. Thank you!

Arrived promptly in good condition, thank you.

First impressions, well presented, impressive packaging and surprised that the mills came complete with both salt and pepper. Easy to use and makes a nice change to be able to choose the finish size of the grindings

I purchased a set of Horsham mills in 2025 and unfortunately the salt mill presented with a fault in March of this year. I contacted customer service and was replied to the following day. After supplying information regarding the fault etc the customer service team again replied promptly and a replacement mill was sent. Quality products and a fabulous customer service team!

Hi a very big thank you to Phoebe at Cole & Mason customer services, she was very helpful all the way through my problem with my Richmond salt mill and resolved my problem.

Thank you very much John Wood

I contacted Cole & Mason customer services (DKBH UK) following a minor issue with the grinder mechanism on a pepper mill. It was confirmed that this was covered under their "lifetime guarantee" and a matching replacement grinder provided. All very straightforward and most helpful. Thank you.

My pepper mill, which had stopped working, but had a lifetime guarantee, replaced within a day or two.