My new Cole &Mason salt mill had a corroded/faulty grinder and I rang for advice. They replied that the fault was mechanical and that I could have a replacement under the Lifetime guarantee. The repla... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Phoebe from the Cole & Mason Customer service team simply couldn’t have been more helpful!! She responded quickly to my emails and was extremely friendly and helpful over the phone too. I hon... Näytä lisää
Yritys on vastannut
The experience of actually purchasing items on line was absolutely fine, although I wanted a salt and pepper gift set, which unfortunately was unavailable. I decided to purchase the items separately.... Näytä lisää
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I've been using these mills for a couple of weeks now, the design and components are spot on metal grind for the pepper and ceramic for the salt. There are many cheaper versions available that don't l... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Exceptional quality salt and pepper mills and kitchenware, designed in England since 1919.
Yhteystiedot
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, FARNBOROUGH, Yhdistynyt kuningaskunta
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- coleandmason.com
4,6
Erinomainen
936 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 45 %: iin saamistaan huonoista arvosteluista
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Their customer service is non- existent…
Their customer service is non- existent and non-responsive. emailed 3 times over a 7 day period without any reply. Purchase un-fulfilled and no phone number to call.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cole & Mason UK
Hello Rob,
Thank you for your feedback.
We have emailed you with a solution to your order and apologize for the inconvenience caused.
All the best,
The Customer Service Team
Great product
Great product, strips peppercorns perfectly, love the different number of coarseness settings!
19. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hi Stuart,
Thank you for taking the time to share your feedback. We’re delighted to hear you’re enjoying the product and finding the grind settings useful. Your comments are much appreciated.
Kind Regards,
The Cole & Mason
Lovely set would make a beautiful gift
Lovely set would make a nice gift to someone. The item came in a lovely high end quality box. These were for my own use however but wouldn’t hesitate to purchase for someone as a gift. The ceramic grinding mechanism is excellent but to be expected for the price. Hopefully these will last for quite a few years and I see no reason why they won’t. Overall I’m very pleased with them.
12. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hi Anita,
Thank you for your thoughtful review. We’re pleased to hear you’re happy with the quality, presentation, and performance of the set. It’s great to know it feels just as special for everyday use as it would for gifting. We really appreciate you taking the time to share your experience.
Kind Regards,
The Cole & Mason Team
Good and easy web site
Good and easy web site. Ordered granite worktop saver. Excellent quality. Delivered within 5 days by courier. Well protected package.
12. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hi there,
Thank you for your feedback. We’re pleased to hear you found the website easy to use and that you’re happy with the quality of your purchase and delivery experience. Your comments are very much appreciated.
Kind Regards,
The Cole & Mason Team
Good salt and pepper mills
These are a nice slim size, contemporary salt and pepper mills.
Whilst the product seems good, delivery seemed slower than other retailers.
12. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hi there,
Thank you for your review. We’re pleased to hear you like the design of the mills and appreciate your feedback on delivery. Your comments are helpful and will be shared with the relevant teams.
Kind Regards,
The Cole & Mason Team
Really impressive guarantee honoured
After some years, the grinder mechanism on a salt mill failed. Their website said the product carried a lifetime guarantee and, sure enough, they sent not just a replacement mechanism insert (with which I would've been perfectly happy) but an entirely new salt mill.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cole & Mason UK
Hi Bill,
Thank you for sharing your experience. We always aim to help quickly and efficiently with any lifetime mechanism replacement. It’s great to know the support you received met your expectations, and we really appreciate you taking the time to let us know.
Kind Regards,
The Cole & Mason Team
Haven’t received item I ordered Dec…
Haven’t received item I ordered Dec 26th ( now Jan 22nd) and no way of getting in touch. Email addresses available just get rejected…. So how do I let you know and ask for a refund?!
22. tammikuuta 2026
I was shocked to only receive the salt
I was shocked to only receive the salt! I thought the deal and price were for pepper and salt.
Had to send for pepper.
9. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hi Sarah,
Thank you for your feedback. We’re sorry for any confusion caused with your order and understand how disappointing this must have been. If you are still needing to return the product please contact our customer service team on ecommerce.orders@dkhouseholdbrands.com
Kind Regards,
The Cole & Mason Team
Good product but very bad service
The product is good but was not sent out from warehouse until I chased it up. Then I was sent an email trying to give some lame excuses. Even though I paid a large shipping fee for courier delivery, they sat on it for days. I suggested that they refund the courier costs (as most reputable companies do when these delays happen), but they ignored this.
9. tammikuuta 2026
Customer service nil !!
The product is good but customer service nil due to non delivery and who do you contact!!
The product finally arrived 10 days later and bix was in a state with DPD tape across all the damaged areas
7. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hello Keith,
Thank you for your feedback.
Please email us at ecommerce.orders@dkhouseholdbrands.com and we will be able to look into this further.
All the best,
The Customer Service Team
QUALITY GOODS ITS ALWAYS NICE TO…
QUALITY GOODS ITS ALWAYS NICE TO RECIEVE QUALITY AT A GOOD PRICE TOO ,MANY THANKS
5. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hi John,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality and value of your purchase. Many thanks for taking the time to share your experience.
Kind Regards,
The Cole & Mason Team
Well made beautiful Carving Board
5. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hi Tony,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality and value of your purchase. Many thanks for taking the time to share your experience.
Kind Regards,
The Cole & Mason Team
I know I ordered over the Christmas…
I know I ordered over the Christmas period 29th December 2025, I had to email this company twice before I got a reply of them saying they was doing a stock take and would resume with orders after 8th January 2026, I emailed them again asking when I should expect my order I had no reply, gave it a few days and I emailed them again to which I had the same reply, I then emailed again and was told that it would take up to 10 days for my order to be received, I sent another email asking why so long and if I ordered it from them on Amazon I would get it delivered the next day with no delivery charge I never had a reply to this email, my order finally arrived 15th january 2026, will not order from this company again.
5. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and for the frustration this caused.
Over the Christmas period, we experienced an exceptionally high volume of orders. As outlined on our Delivery & Returns page, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this combination led to delays in the dispatch of some orders.
We also received a significantly increased number of customer enquiries during this time. While our customer service team worked hard to respond as quickly as possible, we apologise sincerely for the delay in getting back to you.
Orders placed via Amazon are fulfilled from a separate warehouse with different operating processes, which is why delivery times may have been quicker through that channel at this time.
Once again, we’re very sorry for the inconvenience caused and truly appreciate your patience and understanding.
Kind regards,
The Cole & Mason Team
Delivery was slow and made in China
Delivery was slow - 2 weeks from ordering with little communication and was disappointed to see 'Made in China' on box of salt and pepper mill set for 'Cole & Mason England' product.
5. tammikuuta 2026
A Little Late
Item arrived as described. Pleased with it but the delivery took a while
5. tammikuuta 2026
Horrible experience I contact and send…
Horrible experience I contact and send more than five emails about delivery time and no one answered, Delivery within the UK took 19 days, even though their website states five days. I was on holiday and visiting the UK for six days. It was delivered 10 days after I left UK
5. tammikuuta 2026
Vastaus yritykseltä Cole & Mason UK
Hi Adel,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe .
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, as mentioned on our delivery and returns page our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Once again we sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
Item arrived in a ripped up boxed and…
Item arrived in a ripped up boxed and was unsurprisingly damaged.
Now having to return a broken item for a refund.
Inappropriate packaging for a fragile item.
5. tammikuuta 2026
Still waiting
Still waiting. Placed an order for 2 salt/pepper mills 8 days ago. Still awaiting shipping/dispatch confirmation. Emailed twice, no response. Waiting in excess of a week for items to be dispatched and absolutely zero response or communication. Very disappointing. I expected much better from an allegedly quality brand.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cole & Mason UK
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, please could you share your email with us so we can look into your order.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
I still have NOT received item
I still have NOT received item. Very disappointing as I ordered before Christmas.
Hilary Davies
22. joulukuuta 2025
Vastaus yritykseltä Cole & Mason UK
Hi Hilary,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, we would be more than happy to look into this for you—please contact our customer care team at ecommerce.orders@dkhouseholdbrands.com
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
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