I ordered a wallet chain and a bracelet and found the bracelet was too small. After emailing their customer support they directed with a link for an exchange and provided free shipping. I waited about... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I cannot say enough about Clocks & Colours as a company. Their products are awesome and very well made, and the best part is they stand by them as they all carry a warranty. My sterling silver brace... Näytä lisää
I ordered a 4mm rope chain from for this company and the chain itself don’t even measure 3mm. I think they just expect their customers to not even notice since probably most of them are naive and don’... Näytä lisää
Yritys on vastannut
Have purchased multiple items from the shop , every time the tracking and updates are on point . Once there was a warranty issue that was handled super nicely and quickly , considering the time zone... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Yhteystiedot
Toronto, Yhdysvallat
- clocksandcolours.com
3,9
Hyvä
361 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 81 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I am thoroughly satisfied with the…
I am thoroughly satisfied with the quality and consistency of their pieces. I added Julius’ son to my collection today, and I eagerly anticipate having it.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Awesome experience
I was looking for my first chain and I wanted something stylish, strong, lasting, and beautiful. After hours of searching, I finally happened upon Clocks and Colours. My 5mm Mariner Chain (20 inches) is everything I wanted and more. I love, love, love the weight and quality.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Refusing refund and awful customer service
I ordered several items from Clocks and Colours in late November, which was never delivered due to customs paperwork issues. Fedex requested additional information from Clocks and Colours multiple times and despite reassurances from Clocks and Colours customer services that it had been dealt with it was eventually returned to sender in early January.
Clocks and Colours have refused a refund until the delivery was returned to them (not something that I control) and provided no progress updates in 2.5 months. When asked for an update they are still claiming the parcel has not been returned to them and are still refusing a refund.
The customer service I’ve received has been awful, slow replies to emails, no attempt to expedite the situation and just sticking to a script like a broken record for a situation that is their fault that they are refusing to issue a refund for.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Hey Jonathan, we're very sorry for the difficult and frustrating situation involving your order.
Your order was impacted by a logistical issue that our team worked exhaustively to resolve to try and get your order to you. Unfortunately, the delivery carrier failed to cooperate with our repeated attempts to fix this for you, and we regret that you were inconvenienced. This was a completely rare and isolated scenario, and not the experience we want for any of our customers.
The delivery carrier has taken a very long time to return your order to us, and it wasn't until a couple of days ago that there was any indication that your order was returning to us. Your order should be arriving for return delivery this week, and we will process your refund right way once received.
We sincerely apologize for this experience and appreciate your extensive patience throughout this process. We will use your feedback to improve our operations moving forward, as accountability and customer trust are our primary concerns.
Smooth transactions
Smooth transactions, amazing pieces. I ordered another but realized I selected the wrong size. Customer Service was fast in getting the order cancelled and uonfront that the refund may take uo to 10 business days. No big deal, as it was my error and I'm familiar with how internet refunds work. Solid products and quick service.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Very good customer service
Very good customer service, reply happens quickly, friendly and efficiently.
Had a bracelet that I bought a year ago and one of the basalt stones fell out, the I contacted the customer service after more than six months, because I always forgot and being busy with other stuff.
But it wasn’t a problem, the response was quick and I received instructions, send it back to get a brand new piece
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Great Company,
Great Company,
from the Order to the service A1.
I had a lil issue with my silver bracelet. I almost broke it in accident and the offered me to repair it in a Blink of an eye.
Special thanks to Richard!
The stuff is BAD AZZ - I bought my first chain in 2020 and never take it off - Quality is 10/10!
I love rocking my bracelet and chain!
🤘
Best Timo
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Thanks so much for this shout-out, Timo! We really appreciate your ongoing support. Hit us up anytime you need further assistance. Our customer support team is here for you.
Incompetent customer service
I purchased an item at 670 dollars. Returned for another item that was lesser in price. Returned the second item also. Was not refunded my original purchase price even though I followed their return policy exactly.
27. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Hi Joshua,
We're sorry about your confusion regarding your returns. We have triple-checked your orders and can see that all of the available funds involved in both your original purchase and your exchange have been fully refunded to you for several days now.
We understand that the core of your concerns, which were communicated in your emails to us, was that your bank has not reinstated the funds. However, we have shown you detailed screenshots of all of your transactions, demonstrating that all possible refunds have been submitted as per your request.
We strive to resolve matters that are in our control to the best of our ability. However, we can't control whether your bank is taking extra time to return your funds to you. We do recommend that you contact your bank and have them take a closer look at any of the potential concerns you may have with your refund. We'll do everything we can to be of assistance.
You can continue to reach us at info@clocksandcolours.com for further assistance.
Fake ketten, fake shop
Hab die Ketten North Star x Brass Inlay für 310 € sowie die Snake Bones für 270 € gekauft. In der Beschreibung wird mit Sterling Silber und Edelstahl geworben. Aber nach einem knappen halben Jahr, wenn überhaupt, sind nun beide Ketten sowie der Anhänger komplett schwarz, also praktisch korrodiert. Hab die ketten nicht einmal getragen, und wollte die für besondere Anlässe aufbewahren. Für soviel Geld geht man von aus, dass man auch was wirklich vernünftiges bekommt. Ist bei dem Shop anscheinend ein Fremdwort. Also für mich ist das eine blanke und bodenlose Lüge. Würde mich nicht wundern wenn die guten Rezensionen von dem Shop gekauft sind. Marketing ist nämlich viel Wert in der heutigen Zeit. Wenn man hier Bilder zusätzlich einschicken könnte, würde ich es tun, damit jeder sieht was man für sein Geld bekommt. Ist ein echter Witz. Würde jedem empfehlen einen großen Bogen um diesen Onlineshop zu machen und lasst euch nicht blenden von der schicken Seite und den schicken Bildern des Shops, so wie ich es getan habe. Lernt aus meinem Fehler und geht lieber zu einem echten Juwelier in euren Umkreis. Da bekommt ihr wohl eher was für euer Geld. Vor allem in der Höhe ist es einfach ein NoGo und ein Warnsignal für jeden der das hier lesen sollte. Normal sind beide ketten zusammen wohl nur 20 Euro wert, wenn überhaupt. Aber keine Spur von Sterling Silber oder Edelstahl. Hab andere ketten in dem Format die ich Tag täglich trage und die werden nicht schwarz oder korrodieren. 580 € einfach aus dem Fenster geworfen. Danke für nix, Betrügerbande. Nicht mal einen Stern würdig hier.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Thank you for taking the time to share your experience. We truly understand how disappointing it can feel when a piece doesn’t look the way you expect, especially when you’ve invested in it. Questions about material quality are important to us, and we want to address them openly.
The North Star x Brass Inlay and Snake Bones necklaces are made using the materials listed in their descriptions, including .925 grade sterling silver and stainless steel where specified. We do not substitute materials, and each production batch goes through material verification and quality inspections before being released for purchase. Our commitment to accuracy and transparency in our product descriptions is something we take very seriously.
It may also be helpful to note that sterling silver naturally oxidizes over time when exposed to air, humidity, or other environmental factors, even when stored and not frequently worn. This can cause darkening, but it is a surface reaction rather than corrosion and is typically reversible with proper care. Stainless steel, under normal conditions, does not corrode. Gentle use of a silver polishing cloth or appropriate cleaner is often enough to restore the original finish and is considered routine maintenance for silver pieces.
We stand behind the quality of our craftsmanship and remain committed to supporting our customers and addressing concerns in a fair and thoughtful manner. We appreciate your input, and if you need any further assistance, you can reach our support team directly at info@clocksandcolours.com
I’ve purchased over a dozen jewelry…
I’ve purchased over a dozen jewelry pieces from C&C. Always happy with my purchases. On top of that, the customer service is top shelf. They processed my warranty claim within hours. Deal with this company with full confidence. I’ll be a lifelong customer
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Thank you so much for your incredible support and loyalty.
Hearing that you’ve built a collection of over a dozen pieces and have consistently had positive experiences truly means a lot to us. We’re especially glad our team was able to process your warranty claim quickly and make the experience smooth for you, that level of care is exactly what we strive for.
Your confidence and trust are the highest compliments we could receive. We look forward to continuing to be part of your collection for many years to come.
I have already bought around 6 or 7…
I have already bought around 6 or 7 different products from the company, the quality of the crafmanship is great ,nevertheless in my case almost half of this items broke after 1 or 2 years, but but, the company always responded either as a full refund or they would help me out by sending a replacement, The costumer service has always answered and help me will all my doubts and questions. If they improve a bit more the quality they would cover all points :D
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Thank you for your honest feedback and for your continued support.
We’re really glad to hear that you’ve enjoyed the craftsmanship of your pieces and that our customer service team has been able to support you with replacements and refunds whenever needed. That said, we also truly appreciate you sharing your thoughts about durability, feedback like this is incredibly valuable and helps us continue improving.
Our goal is always to create pieces that not only look great but also last, and to stand behind our customers if anything doesn’t meet expectations.
Thank you again for your trust in Clocks and Colours it means a lot to us, and we look forward to continuing to serve you.
No customer care
I have little experience with them; just ordered a nice ring and they lost the product on USPS… from 11 days I didn’t get the product and no proper communication and customer service… I don’t think they know how to handle any claim or complaints
-----
13days and counting...
Pls, consider to pay +$1 and send it by Fedex.. so that client can enjoy the product in 2 days
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Hi Kalali, we understand that peace of mind about your order is important to you.
We can see from your recent order history that your order is still in transit, and isn't lost. Your order is supposed to be delivered in the next 24 hours by USPS.
If you need further assistance, you can reach out to us directly by email via info@clocksandcolours.com.
Thanks for providing an amazing experience with every order.
I’ve been buying rings from clocks and colours for years now and they never disappoint. The customer service is top notch, and the quality of their products is amazing. I get compliments on my rings everyday, and have recommended C&C to many co-workers. Thanks for providing an amazing experience with every order.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
We’re thrilled to hear that your rings continue to impress and that you’re receiving compliments on them every day. Knowing that our customer service and product quality have consistently met your expectations really means a lot.
We also greatly appreciate your recommendations to co-workers, word of mouth like that is invaluable. Thank you again for your trust, and we look forward to continuing to provide you with pieces you love for years to come.
Excellent follow up by Customer…
Excellent follow up by Customer Service! I haven't even received my new ring yet, and I'm already impressed. 10/10 customer service. Would recommend.
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Hey Jon,
Thanks so much for your feedback! Our support team works hard to impress our customers; we're glad we could win you over.
des bijoux de qualité exceptionnelle
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Worst shopping experience I’ve ever…
Worst shopping experience I’ve ever had. I will not be buying from this company again.
When I placed my order, I was told it would be delivered within 5 days. It actually took 15 days to arrive. After waiting 10 days, I told them I no longer needed the item because it was already past the event I ordered it for, and the order still hadn’t shipped. They refused to cancel and refund me.
When the item finally arrived, the chain broke within 10 days of normal use. I contacted customer support for a return and refund, especially since the product is advertised with a lifetime warranty. I was told they would not refund my money and could only offer store credit. They also said the item was out of stock for 3 months, so I couldn’t even get a replacement.
I asked if they could at least replace just the broken chain, and that was also rejected. They sent me a “replacement request” link that didn’t even work. I submitted return requests multiple times, but customer service kept saying they couldn’t see anything in their system.
Between the shipping delays, poor product quality, and extremely unhelpful customer support, this has been incredibly frustrating. I strongly do not recommend buying from this company.
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Hey Ansh, we really appreciate you taking the time to give this feedback, and we’re very sorry for the difficult situation and frustrating experience.
Regretfully, shipping times on many customer orders were extended during the holiday season due to an extensive backlog at our warehouse. We understand your order took longer to arrive than you expected, and we’re very sorry for the inconvenience.
When submitting a warranty claim, we do require certain steps to be taken to ensure that we have everything on record, including photos and order information. It sounds like our online portal wasn’t working, and we can see that the agent assisting you tried to use different methods to get the claim information needed to finalize your claim.
Under our warranty policy, when items are not in stock for replacement, we offer a store credit instead. We do not offer refunds for warranty claims, but we understand and appreciate your input given how recently the order was delivered, and will be using this information to consider changes to our existing policy.
We are sincerely sorry for this situation and for the experience, and will be using this as a learning experience for us to improve the overall customer experience moving forward. If you do decide that you need further assistance, please contact our support team directly at info@clocksancolours.com
Don’t get if you are not sure
Items are ok but what I ordered (it was a present) didn’t fit.
Three stars because I had to battle their CS team that wasn’t helpful and get to a C level directory to get my refund.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Hi Victoria, we're really sorry to hear that you had a difficult time manage your return/exchange request.
Typically, we have a self-service return/exchange portal where customers can find their online order and see all available options. If ever there is an issue with our online portal, our support team is equipped and ready to provided high level assistance with ensuring that customer requests are addressed or actioned in accordance with our return/exchange policy. We appreciate your feedback in this matter as we are aiming to constantly improve the customer experience.
It sounds as though your return request was resolved, however if you do need any further assistance you are welcome to contact us again anytime at info@clocksandcolours.com. Thank you.
Advertising error acknowledged, but not resolved
I contacted this company after noticing that the Voyageur ring was advertised on Instagram at a discounted price while linking directly to the Voyageur ring product page. I provided screenshots showing the discrepancy.
Their Instagram team acknowledged that the advertisement was incorrect, thanked me for bringing it to their attention, and referred me to customer support for a price match. However, customer support later focused only on distinguishing between similarly named products and did not address the acknowledged advertising error itself or offer any corrective accommodation.
Despite the error being documented and acknowledged internally, the case was closed without resolution or escalation. I was not seeking special treatment—only a reasonable response to an admitted advertising mistake, which in many cases is addressed by honoring the advertised price or offering a goodwill adjustment.
The experience ultimately reflected a lack of accountability once the issue moved beyond social media and into customer support.
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Hey Tristan, we sincerely appreciate this feedback, and we're sorry for the confusion and disappointment associated with the promotion.
There was a discrepancy with the name of the product versus the image used in the ad you saw, where the product on promo was not the same as the image. While we truly understand that confusion in these situations isn't ideal, we cannot always offer a reduction in price on the incorrect product. Had the promotion been for the same product of the same name and style as advertised, we would have been more open to making an exception.
When errors occur unintentionally due to technical mishaps, we cannot always afford to offer the product under false circumstances. We will always do our best to come to a compromise wherever and whenever possible.
We have addressed this issue with our internal team, and emphasized the importance of avoiding any similar issues in the future to improve customer experience. We are sorry for any disappointment or frustration this situation and outcome may have caused. If you need any further assistance in the future, please contact our support team anytime at info@clocksandcolours.com.
Had an issue placing an online order
Had an issue placing an online order, called the Toronto store to have Darcy pick up (multiple, possibly needless calls) to ensure I had all the info I needed, and was truthful about everything. Richard from customer support then took over via email and handled everything professionally and efficiently.
All around 10/10.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Thank you for taking the time to share your experience!
We’re so glad to hear that Richard was able to step in and handle everything efficiently, and that Darcy was able to assist you along the way. We know order issues can be frustrating, so it’s wonderful to hear that our team made the process smooth and professional.
Your 10/10 means a lot to us, and we truly appreciate your trust in Clocks & Colours.
Great job C + C team.
Delivery tracking through Canada Post has been unavailable since my purchase. However the speed at which C + C responded to my query and provided an update on its delivery progress was amazing, especially over a weekend. My previous purchase and its packaging was top quality and I’m expecting the same this time as well. Great job C + C team.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Thank you for sharing your experience!
We’re glad we could provide a timely update and support you, even over the weekend, we know how frustrating delivery uncertainties can be. It’s wonderful to hear that your previous purchase met your expectations, and we’re committed to ensuring this order lives up to the same high standard.
Your kind words mean a lot to us at Clocks & Colours!
Dissapointing colour on ring
More clever advertising gimmicks.
I'll never buy overseas items anymore. Finally learnt my lesson. I just seem to have the worst luck with them. If you can't physically see it, touch it or feel it for yourself, it's a real gamble with online sales.
This time this company clearly shows a silver ring with black colouring also. Black? You have to angle it in the right type of light to get some black to show otherwise its a silver ring with faded grey at best. Described as a heir loom to be passed down to next generation. Just clever advertising. I'll never wear it.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Clocks and Colours
Thank you for sharing your honest feedback.
We’re truly sorry to hear that the ring didn’t meet your expectations in terms of color and appearance. We understand how disappointing it can be when a piece looks different in person than online, especially for something meant to be a special heirloom.
We take feedback like yours seriously, as it helps us ensure our product images and descriptions better reflect the final pieces.
We appreciate you giving us the chance to learn from this experience.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.