Citylaila Arvostelua 1 078

Sharing my experience with CityLaila to create awareness for guests, B2B agents, and job seekers.

I worked with the company handling UAE and international travel operations, supporting both B2B and B2C clients with full dedication, including extended support beyond working hours.

After my exit, my pending payment has still not been cleared despite repeated follow-ups with management ( Mr Manish Aarya) with no clear timeline or resolution.

Additionally, during my time there, I observed situations where employees were asked to leave without prior notice and faced issues in receiving their dues. This raises serious concerns about internal processes and employee handling.

Based on my experience:

• Guests and B2B agents – please ensure proper payment clarity, documentation, and accountability before engaging
• Job seekers – strongly advise verifying employment terms, payment timelines, and keeping a backup option before joining

This is shared purely to raise awareness based on my personal experience and observations.

Vanwege de onrust in het midden oosten willen wij onze geboekte excursies annuleren want onze vlucht gaat niet naar Dubai. Op herhaaldelijke mails te hebben gestuurd om te annuleren krijgen we geen antwoord dus voor mij geen city Laila meer vanwege slechte klantenservice

Needed an urgent tourist visa for Singapore. I was stressed about the process, but this team handled everything seamlessly. They guided me through the documents and got the visa approved faster than I expected. Professional and reliable service. Thank you!

Excellent service, vey quick response and genuine

Excellent service!!

Amazing! truly profesionals and 24/7 support availability! i got fantastic offer with a combo package of hotel stay with yas park entrance...

Great prices and amazing after sales support.

Our recent Dubai and Abu Dhabi journey curated by Citylaila was nothing short of exceptional. From the very first interaction to the final day of the trip, every detail was handled with precision and professionalism.
The itinerary was thoughtfully designed, all bookings were flawlessly executed, and the entire experience felt seamless and elevated. A special mention to Passim, who was with us throughout our travels — punctual, courteous, and extremely professional. His calm and refined approach truly enhanced our comfort during every transfer.
We are equally grateful to Akhil for the meticulous planning and ticketing coordination. Each experience was perfectly timed, allowing us to simply relax and enjoy without a single logistical concern.
What stood out most was the smooth execution and attention to detail, which transformed a holiday into a truly premium travel experience.
We look forward to planning our future journeys with Citylaila.

I was in Dubai with my family this week. On Monday we decided that we would like to go to the Museum of the future, but tickets were sold out for the complete week. Then we found Citylaila and contacted them per WhatsApp. They replied immediately very fast and professional, sent us the payment link and we got the tickets per WhatsApp in 5 minutes.
At the beginning we were a little bit suspicious about the website, but at the museum everything went smoothly and on Friday we enjoyed our visit to the museum.
Without Citylaila we would have left Dubai without the possibility to visit it.

Thank you for the tickets and support given!

Service great prices when I had any issues I messaged on their WhatsApp and I received a message within the next minute to help with my issue.

Very easy to book the tickets and when we contact them they really helped us in 1 min. i trully reccomand.
They had the cheappest tkts on the market

Great customer service, very friendly and very helpful. Was looking for a last minute ticket for museum of the future and they managed to find us one. Thank you.

Very Super Nice

It was easy to order the tickets and when I needed to show at the entry It was easy to find in my mail.

I suggest City Laila quick response and reasonable price

It was sooooo easy to get tickets for most events online, with all information needed and for great discounted prices! And if you need any support you can whatsapp them and immediately get the help you need. A++++++++++++

When you have a problem with the booking, the team is great and very helpful - thank you

✔️🇵🇭🇿🇦 ✔️quick service ✔️unexpected discount ✔️ SUPER-friendly staff ✔️my wife and i are definitely gonna book with you guys again

Everything was ok, just the Aquaventure tickets didn’t come to the email, there were additional need to write to WhatsApp.