Citizenwatch Arvostelua 

Misschien een beetje geschrokken van de negatieve reviews, met name over de service als er iets mis blijkt met een horloge. Ik besef dat als je miljoenen klokjes produceert dat er wel eens een misser tussen zit. Beetje stom van afterservice om teleurgestelde klanten af te schepen met een klantonvriendelijke oplossing, dom, dom,dom van citizen.
Mijn ervaring met een promaster van citizen is zo'n 20 jaar probleemloos functioneren. Nu na al die jaren ondanks brute horloge onvriendelijke handelingen, onder andere dragen in de hete sauna, laat het trouwe klokje af en toe exact 1 uur liggen.
Het ding liep prachtig op tijd, alleen bij zomer/wintertijd gelijk zetten, hij liep dan ook zo'n 1 minuut voor, ach!
Nu staat het oude ding naast mijn bed en loopt weer gelijk, waarschijnlijk ga ik nog jaren genieten van dit trouwe klokje, dat alleen aan de pols nu een handicap vertoont.
Aan mijn pols weer een nieuwe ECO citizen promaster, beetje kleiner (midi) dat scheelt gewicht is wat compacter.
Ik ben benieuwd of ik zijn leven zelf overleef, over 20 jaar ben ik 95😊

I own several Citizen watches. When I asked what battery it uses, I was refused. I had to fight and ask to get a manager involved, who didn't even contact me themself. Then I was given a part number. It was like it's a secret. I am a customer and don't why I had to fight to get the information I asked. Without ordinary customers like me there would be no Citizen Watch Company. I am still struggling to understand why customers are dismissed when they ask about a product they have purchased. This is not how a loyal customer base is achieved. This is nothing personal with the agent as they are following the company rules. I didn’t know it was an official secret when asking about a product you own. I have never ever had this experience with any other company when I have asked about the product they sell and I own.
I can’t help thinking about this strange situation every time I look at one of my Citizen watches. What a shame it has really put me off the brand. Just because I asked about a battery that my watch uses, it is absolutely ridiculous and no one has personally contacted me.

I bought my son a Citizen watch for Christmas and he loved it. I have 10 of their watches. Unfortunately my son dropped his watch and smashed the glass. I sent it back to Citizen for a new glass. They wanted over £200 to repair it (more than the watch cost new). They said it needed new hands and a new dial. Absolute rubbish! I complained and they just sent the watch back. I won't be buying their products again with that sort of customer service.

I bought a £170 Citizen man Eco watch in November 2022 as a Christmas present for my partner. The winder came off the watch which was sent to them for inspection and they're now charging me for the repair even so the watch is only over 1 year old and I provided the receipt. So I guess that the 5 year warranty is useless and just a con ! Their products are sub-standards and you'll have no comeback when things go wrong so beware of this brand ! You can definitely find decent quality elsewhere for your money. Their customer service employees were helpful though and queries were duly followed up but I will personally not purchase any Citizen goods ever again.

I was gifted a Citizen Promaster watch 3yrs ago £170
The watch boasts 300m Dive but suffered condensation after just swimming & stopped working.
Returned to Citizen for repair and was quoted £111.
I couldn't see the sense in retaining such an unreliable watch given costs.
Citizen apologised & offered me 25% discount on my next Citizen watch??
Why would I waste money on another Citizen Watch??

Service was great, had to wait a few weeks which is why it is not 5, but otherwise everything was smooth.

Excelln customer service, quick reapond and reapir

I have just had my 10 year old watch returned from Citizen Service Centre and am delighted it is working again. I was recommended to send it by my jeweller after fitting a new capacitor had failed. I contacted them via email and they were very attentive. I sent it off 24/9/2023. I knew they had received it because of the tracking. I received an estimate of £75.00 a couple of days later, which I thought was very reasonable so paid.
I did get a little concerned when I hadn’t heard anything after a couple of weeks and there was no update on my account. However, I emailed them and was told to expect it to take approximately 20 days.
It is here, working, looking great.
I’m very pleased and would definitely use them again in the future if needed.

Sent my citizen watch back for winding stem broken off only had it 18 months the indication by email was would be under guarantee sent me estimate £68 refused estimate returned watch poor reaction obviously will never buy another citizen watch !!!

I sent my vintage titanium divers watch into Citizen watch UK for a service. The cost was reasonable at £75.
After weeks of chasing them for updates, they finally admitted that they had caused significant damage to the watch caseback in trying to open it. Quite astonishing that this could happen. My watch was over 10 years old and a favourite watch of mine, now it’s scarred forever.
They did offer me a replacement watch in compensation, which I accepted, but wanted to warn other watch owners to think twice before using the Citizen UK service centre.

The watch that I bought seems superficially to be well made and nicely designed.

But a fatal flaw - the bracelet is huge, and there is NO WAY for the owner to adjust it, and NO INSTRUCTIONS for doing so with the watch or on their website.

Not only this, but the company actually states on their website that it is a deliberate decision not to make this information available.

You are supposed to take the thing to a jeweler or dealer just to get the strap adjusted! Oh, and another thing is that they charge you for doing something like this...

This seems to me to be an utterly ludicrous waste of time and money so I sent it back for a refund (which they've not done yet, by the way).

Great range of watches to choose from and free delivery.

I am having a very bad experience with this company. The watch strap has come off my watch. I sent it to them for repair under the 5 year guarantee that they gave but they are refusing to repair it under the guarantee. I have written to them to complain about this however i have had no response and they still haven't returned my watch. These are not the actions of a high end watch manufacturer. I cannot recommend this company or their products or services

After years of faithful service my Citizen Red Arrows went back to Citizen for a service. Sadly on its return this watch has no longer faithful, if anything it had turned into an annoying monster whose spindle would come lose so stopping the watch and occasionally actually changing the city the time is linked to. The jewellers very kindly sent the watch back to Citizen but all they do is come back and say there's nothing wrong, when clearly there is. My advice, dont send a watch back to Citizen for a service, you'll save hundreds of pounds and not end up with a product fit only for a bin.

Great service, great watches!

Sent three year old citizen watch in for repair under warranty.Sent back to me still not working and not at all impressed with their service and no indication as to what they have done.

My wife's watch required service. We arranged this through their website. Not cheap but the service was quick and trouble free, and my wife now has a functionong watch.

Bought a Citizen watch in Jan 2015 for £120, thought it would last for years. The guarantee was for 5 years. A few months after the guarantee expired the watch started to malfunction. Are they programmed to fail just after the guarantee expires?!! Won't buy another!!

Sent my watch to someone else. Had to travel 20miles to pick it up. Terrible company avoid

Mistakenly contacted Citizen in USA re extra links for expensive watch and never expected to hear from them. Lo and behold Citizen Uk took up the query and sent me required links for watch. Thought this was brilliant and good service. Don’t understand reviews. All Citizen watches I have purchased have been accurate and have lasted till now. One of my favourite brands and I collect watches including Omega Tudor and other high end makes. Couldn’t be happier with Citizen