Citizenwatch Arvostelua 

My Smart watch (2 months past 2 year warranty) would not charge any more. I contacted Citizen UK Service about it, as I didn't know whether the charging lead or the watch itself was faulty, their reply was to send it in for examination. This, I did, and after a week I received an email stating that the watch had been deemed faulty. They would however, offer me a credit for the current price of my smart watch (which was brilliant considering that the faulty watch was not under warranty) against a new one and I could pay the difference if I ordered one that cost more.

I decided against another smart watch and instead paid the extra for one of their Eco Drive watches. I was asked my wrist size and the new watch (which also had a full 5 year guarantee as a goodwill gesture) arrived within a week.

I'm really pleased with their customer service and communications, the new watch I ordered, Promaster Skyhawk in blue, looks brilliant and the display is very easy to read.

Never even consider using Citizen service centre for repairs. My beautiful 4 year old eco drive got a slightly cracked glass. Sent in simply asking for glass replacement. Watch working lovely. Quoted nearly £200 and insisted it had to have a full service, glass replaced, new dial as broken and new second hand. I’ve never missed the second hand how the dial became broke is a mystery but had to refuse their quote. Returned to me by DX Express completely destroyed. Glass shattered, strap in several pieces with some pins missing and the back plate off. They assure me they trust DX Express but did return it a second time with new glass and repaired strap using Royal Mail. Watch now not working. They now suggest I get a new quote from them for the remaining issues but not a clue how the dial got broken. Seems to be a very arrogant attitude to t customers.
I’ll have to look elsewhere or write it off. Shame as I’ve used Citizen watches for 54 years. Never again.
At last, after a total of 48 emails and especially my final contact with the very, very helpful MD my watch was returned to me today in full working order and no charge. Really hope their service department have come to their senses and realise that public opinion does really matter. Brilliant result but hard, persistent work to get there. Never give up.

Citizen and Raymond Weil got the worst customer service, they don’t even deserve one start but that’s the lowest , on three occasions I have send watches to citizen under warranty on two occasions my watch was not fixed but they put a lot of scratches on the dial inside and outside and they are so clever when they received it they made comments that watch has scratches which is not true the third occasion send a watch which is only two months old and minute hands stops working when they received the watch first thing they did is as always scratches on watch and watch was only used 5 times so was like new then they said we can’t repair for free because it was opens before and I said what talk to them and the lady customer agent was the worst the way she talk to me was like a prisoner guard so I citizen I am not buying and citizen watches and I am buying any Raymond Weil watches you both don’t deserve to be selling watches in the uk they both have become a cow boy companies anyway we spend hundreds on citizen watches and they don’t even bother by their quality control alignment issues dust particles inside the dial and dry rechargeable capacitor issue for the that price we can buy a Swiss made watch or a seiko watch so bye bye citizen

This is my third Citizen watch, and my second GPS Satellite Wave one.
My Promaster CC9020 had done great service, but the case was getting a little scratched and it was a little too chunky for business life these days. The "Light in Dark" CC4078 is a worthy replacement. The F950 movement definitely syncs faster and more reliably than the F900 in the CC9020. It feels (somewhat) lighter and slimmer than the CC9020 and the "gold and gunmetal black" style would work in both day-to-day and formal settings.
And, for now (😉) it's meeting my requirements of a watch: tell me the time of day, accurately, consistently and without needing a battery or winding - oh, and if you can do that in a couple of time-zones, all to the good (I travel to Japan a fair bit).
It's a wonderful piece of chrono-electro-mechanical engineering.
One week in, or thereabouts. I'll report back on reliability and support from Citizen UK in the future.
For the moment, while it's working, it's an outstanding timepiece.

I have 5 Citizen watches, about 3 months ago 1st one would not select the right time so after looking on their website which stated repairs normally between £50-£90 i sent it off. i recived a quote for £175 which annoyed me a bit but i like the look so bit the bullit and paid, only to receive it back with the bracelet appart, i took it to a local repairer i know that fixed it.
3 months down the line No:2 has stopped, so i think it'll be the bin from now, i would never buy from this company again and would strongly recommend you don't either.

DO NOT BUY FROM THIS COMPANY. They have had my watch for over 3 months, no replies. They say that it was my fault the watch broke. I brought it 3 weeks and wore it maybe 4/5 times and clasp broke.

I am going to have to contact the police to find anyway to get it back. Once again do not purchase

I was gifted a wonderful citizen watch, truly outstanding design.
First thing I did? Excitedly sign up to Citizens Guarantee online.

The next day I took it to F Hinds, the trusted retailer from where it was purchased, to get the links adjusted to my size. They did so and it was great.

A few days after, the watch fell off my wrist, completely unexpectedly. Ha ha, laugh it off as a silly mistake from F Hinds. I took it back, they sorted it and ordered a new link, happy days.

Couple days later, its fallen off my wrist again. I am very anxious. What if I was walking over a drainpipe, or on a motorcycle, or getting off the bus? Luckily I was indoors so I still had the damaged goods.

This time, I thought best to bypass F Hinds, and see what my Guarantee or perhaps the lovely people at Citizen can do to help me.
The answer? Coldness and pusbacks. They had no empathy with the facts I could have lost my watch altogether through no fault of my own. No care that this was a gift I cherished, and was a new Citizen customer. No time to deviate from the trained HR route they were clearly programmed to follow in resolution.
They, in fact, offered to charge me for the error they believed F Hinds were repeatedly making, not inserting a collar in with the link. This..... was a gift.....
I was appaled and, honestly, shocked. My excitement from getting the watched had almost by now completely faded.
I hung the phone up, realising I wasn't to get anywhere with the particular customer service rep, but then called again, with the belief perhaps it was another agent I who may understand. My second call was with the previous agents' manager.
Reinforcing the push backs I was previously recieving, I became irate. Reasonably so.
Even less care.
I realised I wasn't to get anywhere in the phone call, hung up, and have now resolved to get the watch fixed with a reputable repairs person.
I have been totally disrespected by Citizen, and yes F Hinds are largely to blame, but when they could do nothing, it was your job to help, Citizen, as you trusted them as your retailer.

You have let me down.

Purchased an expensive Citizen watch as a gift for elderly parent. Within the first few months it had moisture on the inside window. Sent back through F Hinds to Citizen. They had it for about 4-5 months. Finally returned it and said fixed. Within weeks it was filled with moisture again. Sent back. They had it for another 4 months. Said it was now fixed and sent back to us. Same process happened FOUR times in 2 years. They refuse to replace it. Most recently they've had the watch for 1 year +, but are now saying they want to charge £200+ for the "fix" - even though they can see it was returned non-stop from the start, and all their previous "fixes" never fixed the problem. Absolutely horrendous Customer Service! I can only advise everyone else never to buy from Citizen. If you ever have a problem they simply don't care. Their warranty isn't worth diddly squat!

My CZ Smart Hybrid is completely dead in warranty, and after weeks of emails I still have no repair, replacement or refund. 😔
UK service (tickets #2293675 & #2276784) confirmed the model is discontinued and cannot be repaired, yet no alternative remedy is offered. Cyprus, Germany, Dubai, Malaysia and Global HQ all say they cannot service this watch.

I bought a citizen last September with a five year warranty. The strap pin has broken but Citizen will not fix it for me.
I am never buying another Citizen again.

I sent my citizen watch back to the uk dealership for repairs 2 weeks later they told me they couldn't get the parts and to use my local watch repairer. You couldn't make it up.

Bought my new citizen Land today, absolutely love it, I work for a very respectful company and we pride ourselves on giving excellent customer service, I received absolutely spot on customer service today from the young Man that served me, even set my new watch up for me, absolutely 10 out of 10 thank you, and I'll be back for my next purchase

I have bought a number of Citizen watches now, from Citizen UK and from stores. I have been looking at the Attesa Range for a while, and decided to bite the bullet and buy the CC4075-50L. The dial is an incredible iridescent blue which changes in various lighting and the hands have a superb lume. The watch is very lightweight due to super titanium materials, has gps time setting, Eco Drive with light indicator level. Almost makes my other watches redundant. I have no regrets despite it being a lot more expensive than other Citizens I own, and just feels like the quality is on another level. If like me the cost worries you, buy with confidence. You wont be disappointed. Just a shame you cant see these in stores

I have ordered a Tsuki-Yomi Radio Controlled Moonphase watch on Friday. They offer 10% discount for the first order. I could find the same watch on Amazon with a slightly cheaper price. However, the warranty period on Amazon is two years while on Citizen watch website five years. So I purchased from this website.
Just after ordering, I realised that I didn’t enter my wrist size. So I created a case on their customer support page and asked for resizing the bracelet before delivering it. The support team immediately responded. They handled the problem properly. They had informed the warehouse to resize the bracelet just before shipping it.
Today is Wednesday. I received my order this morning. The delivery process was also smooth. DPD kept me informed from start to finish.
The watch itself looks great, better than I expected.
All in all, I’m very happy with the product, ordering process and delivery. Definitely, I would order again.

The service from the agent was good, but from Citizen it was awful. Clearly they make watches costing several hundred pounds with built-in obsolescence. My watch model has been discontinued so they are unable to repair it as they don't have the parts. It probably only needs a new capacitor, but now it is destined for the bin.

Hi I bought my citizen radio controlled, eco drive nearly 5 years ago sent it back with the warranty receipt as I couldn’t reset it. without any fuss or problems it was recharged and reset for me. Returned well packaged. Thank you I am now looking for my 5th Citizen to purchase.

Citizen Watch UK need a wake up call… I’ve been trying for several years now to obtain a strap for my Citizen branded watch after it began to fall apart. Each time I went to a jewellers to enquire about a replacement leather strap it was necessary to give the watch model number which is totally understandable. Initially, the watch straps were available at significantly differing prices between jewellers (varying between circa £72 - £154). I never followed up any of those because I actually wanted a different colour strap, but was consistently only offered the strap relating to my model of watch by Citizen. Unless, I wanted a generic strap of course… In the meantime, the strap for my watch model is no longer available.
However as I’ve recently discovered, I was obviously not asking the right question. I should have been asking for the strap of a watch model I liked (and the strap was known to fit my own watch model). If you can find a helpful jewellers, they will try the straps of watch models they have to see if what you like will fit your own watch. It only takes a few minutes. This is where Citizen’s customer sales service fails dismally because they do not offer potential alternatives of straps that will fit different watch models of the same build as your own. This negative approach can only be losing them sales and customers.
It was only thanks to a jewellers I tried randomly before Christmas that not only did I see a strap that I liked, but it also fitted my watch model. The jeweller was very helpful in swapping out the straps from a watch model on display so I could see instantly if it was what I wanted. It was.
It should also be noted, based on my previous experiences that not all jewellers are even this helpful. You have to ask because it seemingly does not come as a natural response to help.

I recently purchased a watch from the Citizen Watch website and requested two links to be removed before delivery. Unfortunately, the watch arrived without the alteration. I reached out to their customer service, and I was impressed by their prompt and professional response. They provided me with a free return label, made the necessary adjustments, and returned the watch to me quickly. The entire process was seamless, and their customer service team was incredibly helpful and efficient. Excellent service overall—highly recommend Citizen Watch for their quality products and outstanding support!

I ordered and paid for a watch that was supposed to be a gift, but after a week of waiting, I contacted customer service to inquire about the status of my order. I was then informed that, due to an error, the watch was no longer in stock and that I would be receiving a refund. This is incredibly disappointing and frustrating, especially since it was meant to be a special gift. I would not recommend Citizen Watch based on my experience. Very poor service and communication!

A great experience with Citizen.co.uk. I ordered 3 watches and even with free they turned up in just 2 days and were very well packaged.

However 1 watch (a retirement gift) had been accidentally placed in a novelty box for a different watch. I contacted Customer services who promptly replied, they were very apologetic and had the correct box sent out the next day.

Really pleased with the purchases and Customer services to resolve this minor issue.