Beth was great at responding to queries today and helping me with my issue, however I’d like to report an issue with the App. The ChatBox on the Circuit Go app closes automatically when I log out of t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Näytä lisää
Yritys on vastannut
I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Näytä lisää
Yritys on vastannut
Sally helped me today to get a refund, she was really nice and helpful. But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Circuit is the UK's market leader in managed laundry providing high-quality services.
Yhteystiedot
Halifax Road, HX6 4AJ, Ripponden, Yhdistynyt kuningaskunta
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Hyvä
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Site Performance Manager
Steve Tidmarsh is very helpful and always friendly since he has been allocated to overlook our site. Contacted for an emergency and he got back to me straight away.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to see that Steve Tidmarsh is providing a brilliant customer experience on site and was able to respond to your query quickly.
Thank you, Isobelle.
Balance transfer
I had a query about transfer of balance from my old account to a new one, and Ariz was very helpful, telling me all I needed to know.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Dorothy,
Thank you for taking the time to leave a review. It is great to read that Ariz was able to assist with your balance transfer query.
Thank you, Isobelle.
Very efficient help!
Ellie was amazingly helpful with processing my Circuit issue. She responded very quickly and resolved my issue within minutes! Great customer service.
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Hi Isabel,
Thank you for taking the time to leave a review. It is lovely to read that Ellie was able to help resolve your issue so quickly and provide a great customer experience.
Thank you, Isobelle.
Ellie is very helpful with me dealing…
Ellie is very helpful with me dealing with the machine issues
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Ellie was able to assist you with your machine query and we will ensure this feedback is passed on.
Thank you, Isobelle.
I had an issue with the dryer.
I had an issue with the dryer.. after my clothes finished, they were not dried properly. I contacted customer care and was connected with Sophia. She was kind and polite and helped me get a refund.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
Thank you for taking the time to write a review and share your thoughts. I am sorry to hear that you experienced an issue with a dryer on site but I am glad to see that Sophia was able to help you.
Thank you, Isobelle.
ginger security guard is a pervert
ginger security guard is a pervert
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Hi Lauren,
This review is not related to Circuit Laundry. We advise speaking to your accommodation provider or site management in relation to your concern.
Thank you, Isobelle.
Sophia is great
Sophia is great
Helped me very quickly. Thanks Sophia I hope they’re paying you well
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Thomas,
Thank you for taking the time to leave a review. It is brilliant to see that Sophia was able to assist you with your query quickly.
Thank you, Isobelle.
Thanks to Beth’s help
Thanks to Beth’s help, I was able to resolve the issue quickly and receive a refund. The only slight drawback is that the chat connection often drops or disappears; I hope this can be addressed.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Hi,
Thank you for taking the time to leave a review. It is great to read that Beth was able to assist you with your query and thank you for your feedback regarding the live chat feature.
Thank you, Isobelle.
TJ was great and super helpful!!!
TJ was great and super helpful with resetting the payment terminal and giving me a scheduled date for an engineer to visit.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Hi Jonathan,
Thank you for taking the time to leave a review and share your thoughts after speaking with Tee-Jay on our support team. It is great to see that he was able to help reset the payment terminal on site for you and book this in for an engineer to attend.
Thank you, Isobelle.
It is a scam
It is a scam, I have lost so much money trying to use their broken machines, not only that the customer service is scam.
I had some funds in my account, asked them to refund it as I will not be using circut laundry again. They removed the money from my account but it was never deposited in my PayPal. It has been a few months now. It never reached my paypal but the funds are gone from my account.
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Najmeh,
I am sorry to hear you have experienced a delay when trying to have your account balance refunded. So we can investigate this further please reach out to care@circuitgroup.com and include the details of the site which this relates to so we can arrange for an engineer to attend if required and look into your refund.
Thank you, Isobelle.
Easy and helpful customer service!
I had Lauren assist me in refunding my payment for a faulty washing machine. I had paid on the terminal but it did not activate the machine. The money was refunded very quickly without any fuss.
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Jake,
Thank you for taking the time to leave a review. I am happy to read that Lauren was able to assist you with your payment query.
Thank you, Isobelle.
I live in the Murano Street…
I live in the Murano Street accomodations for Glasgow Uni. I ran into Katie while doing my laundry. She was so helpful, checking to make sure that the room was clean and that each of the machines was in perfect condition. I love how this company is focused on providing a positive customer experience!
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Hi Alexandra,
Thank you for taking the time to leave a review and share about your experience. It is great to see that Katie is having a positive impact on site and providing a great customer experience for the residents.
Thank you, Isobelle.
Fast customer service
I had an issue with the app and Beth solved it very quickly through their customer support. Big thanks!
I would really like to rate 5 but the machines are kinda expensive for a student.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Daisy,
I apologise for any inconvenience caused by an issue with the app. I am glad to see that Beth was able to help resolve this for you. Thank you for your feedback regarding the machine prices. We do aim for our machines to be 30% cheaper than alternative providers in your area. If you would like to discuss this further please reach out to care@circuitgroup.com.
Thank you, Isobelle.
Craig
I go to the University of Birmingham and stay in Unite Students Battery Park and a lovely man named Craig was very helpful fixing the system when doing my washing. He had great skills and was very effective and quick! He also had great customer service skills which reflected hugely when you spoke to him.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Grace,
Thank you for taking the time to leave a review and share about your experience with Circuit. It is lovely to read that Craig was able to assist you with your query while on site and provided a brilliant customer experience.
Thank you, Isobelle.
Ariz was lovely!
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
Thank you for your great feedback for Ariz!
Thank you, Isobelle.
Excellent Customer Service!
I had the pleasure of interacting with Rob from Circuit during his maintenance visit at The Cube Greenwich. Rob was friendly, knowledgeable and happy to answer all my questions about the functioning of the machines. I will continue to use Circuit and would recommend them to anyone looking for a company that cares for its customers needs.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Sandra,
Thank you for taking the time to write a review and share your thoughts following on from Robs visit to site. It is lovely to hear about the positive impression he has had and that Rob was able to assist with any questions.
Thank you, Isobelle.
Sully was extremely helpful for when i…
Sully was extremely helpful for when i needed a refund on my card! Thank you
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Gabriella,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sully was able to assist with your refund query and get this sorted for you.
Thank you, Isobelle.
Charged three times instead of one
I had a problem on Saturday 6th of March where I was charged three times instead of one for using a dryer and Sully was of great help and eventually refunded me. Thanks Sully !!!!!
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Mathis,
I am sorry to hear that you experienced an issue when paying for a dryer on site. I am glad to read that Sully was able to help resolve this for you.
Thank you, Isobelle.
Had an issue with payment
Had an issue with payment, Sophia helped resolve the issue really quickly! She was great :)
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning Asma,
I apologise that you experienced an issue with payment but I am happy to read that Sophia was able to help you resolve this.
Thank you, Isobelle.
Nice customer service
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Circuit Laundry
Good morning,
Thank you for your great five star feedback.
Thank you, Isobelle.
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