Circles Life Australia Arvostelua 

they charged me more than the amount contracted. they will not respond to emails or phone calls

I found a great Halloween deal with circles.life.
Ported my number over, inserted my new SIM card and am “Not registered on network.”
I have spent last 4 days after receiving new sim card via online chat and a Senior Customer Happinness Expert named Karl to get me connected to their service.
Went through troubleshooting, I have an unlocked Samsung S22, got new simcard from local agent store, provided IDs….sounding very similar to other experiences on here.
This morning from Karl was “May I have your current location so I can check the status in your area as well?”
After reading the reviews I have come to the conclusion they do not want to honour the advertised plan.
The really annoying thing is they have total control of my mobile number so I cannot port to another telco.😡
And I think they know that🤬🤬🤬

I have been trying to cancel my contract for months and have received no response

Resolving issues is a nightmare - simple issues become complex very fast & you just cannot talk to someone on the phone to sort it - & finally, if you keep pushing, they WILL call you but they make wait days for them to call YOU, & too bad if you miss that call :((((( -- CirclesLife is "cheap" but too nasty, not worth it.... & the worst Customer Service ever....... A "4hr-same-day-port" promise from CirclesLife turned into day 2 with no phone, my ph not ported & counting.....

The network quality is fast and reliable, even in remote areas. However, my experience with service was very disappointing. If I had to rate it, I'd give it 1 out of 10. My SIM was deactivated without notification, and I lost network access completely. After trying various fixes, including advice from YouTube, nothing worked, and my phone only showed "SOS" mode. Then I contacted customer support, and that’s when I learned my SIM had been deactivated. When I reached out via live chat, they couldn’t explain why my SIM was deactivated and said an investigation was underway, requiring 24-48 hours to resolve. This uncertainty caused a lot of stress, and I kept worrying about what could have led to this, despite making all my payments on time. For three days, I was left without a network, unable to eat, sleep, or focus on my studies. Thankfully, I spoke with a team member this morning who reassured me that they were working on reactivating my SIM, but I don't know when I will get back to the network.
I hope the company improves communication and ensures customers are notified and given clear explanations when actions like this are taken. Overall, the network is great, but the customer service experience needs significant improvement.

Customer service is a nightmare. I live overseas and have my plan on pause, they re-started it after I asked them to continue the pause and took over $100 out of my Australian account without my knowledge. Once I finally checked that account (which I don't often do because I'm not in Australia) I realised they had drained all my cash. When I contacted them, they were absolutely useless at assisting me and asked me to pause my account via a link that requires me to have access to Australian network (after I told them multiple times that wasn't possible).

First let me say that I have been a loyal customer of Circles.Life since their inception into the Australian market in 2016. Till now I have only had one problem with their service until the 28th September 2024 when I got on their Chat Line to enquire about downgrading my Plan. That's when my problems began. I was offered a new plan of,
$23 per month for 12 months with 50gb data for 12 months. I agreed to this. When my plan details changed in the app it did not reflect the plan I agreed to. Long story short, after many emails & chats with customer service persons, John, Christopher, Evar, Mary, Shiela, Apollo & Tricia (who by the way hung up on me in the chat line🤨 even after I explained I am elderly & can't type fast) I was told the plan they had offered was no longer available. Circles Life would not honour the plan I was offered????? I was offered a more expensive plan which I'm not happy with & told them so. It seems to me Circles.Life have grown too big for their boots & have no regard for their little customers. I'm a 71 year old aged pensioner & was just looking for a cheaper plan with less data as I wasn't using the full data I had on my old plan. This whole experience has been very stressful & I don't like the way they are taking advantage of me. BEWARE BEWARE BEWARE

Good service great prices

Summary: Fine unless you actually need to contact them or use roaming.

Wish I'd read some of these reviews earlier! Activated a monthly roaming pack while overseas, but there must have been a significant delay between activating on the app and having it work on their end, because (according to them) I ended up racking up over $120 of charges before it kicked in, despite a delay between activating the pack and actually getting the settings right on the phone for it to work. Tried contacting them to dispute but the response time is terrible (they say 1 working day, more like a week or more) and even web chat just resulted in them saying 'can't do anything myself, we'll email you'. I'm reluctant to leave before getting this sorted, but it's not looking promising. Beware!

worst company ever!!

I've been trying for 3 months to cancel my number since I left the country and it's simply not possible, they keep charging me. Fuxking stealers!!!

Mms is not supported, non-existent customer service, please do not use circle, sorry but it is terrible.

The cheapest and best bang for your buck when it comes to sim only plans. I prefer to support circles over the other big phone companies. 10/10 recommend!

AVOID AT ALL COSTS
I bought two phones from Reebello and stupidly added two SIM cards for $2 from this circle life company. The phones after setting the SIM cards up didn’t work so returned them still waiting for my refund since May so 4 months ago. I can’t cancel on their app because it’s sending a code to the phones I don’t have and have written 10 emails to cancel both accounts. They said they will keep charging me until I cancel which I said I just did, and have been trying for 2 months as I never used the phones ie their plans of $10 per month per phone. I ended up cancelling my bank card via ANZ a month ago but an hour ago they took another $20 so to date ripped me off about $200. I called my bank to report the transaction again and now I have cancelled the new card and waiting for another one. Apparently circle life have something called Visa Account Updater so this time ANZ said they will opt me out of that option for merchants 😩😩😩 Visa needs to remove them from using this feature as apparently they had to be approved to get this feature 👀🙈

Poor Coverage and Overcharging

I activated a $20 eSIM plan with Circle Mobile, but the coverage was terrible. Despite limited use, I was charged $40 for two months. Customer support was unhelpful when I questioned the charges. Very disappointing service—definitely not worth it.

I have been a longtime mobile user of the company. Last month I had activated international roaming for my overseas trip and cancelled well before the end of the month. Guess what ?? In the July bill, not only have I been charged for July, there is even the August charge in July bill. I tried to live chat with their customer service, nooooo way anyone admitted to any wrong doing . I will keep dispute it and get ready to submit my complaint to Telecom Industry Ombudsman. I'm here to encourage all Australian customers with issues use Ombudsman website (just google AU telecoms ombudsman) to stop such dishonest behaviour of this company

A company that doesn't listen and imposes extra charges for their own mistakes is unacceptable. I activated a $15-a-day roaming package while overseas, but the next month, I was billed over $90 for international charges. Despite contacting support, no consultant followed up as promised, leaving me to chase these unfair charges myself. They claimed the package was never activated on their end, even though the app confirmed it for me, and they refuse to acknowledge any error. Instead, they demanded screenshots of the data pack activation, which is unfair as I trusted their reliability and didn't expect to need evidence. I strongly advise against joining Circles, as they lack proper customer support and show a distrust of their customers.

It was an easy port to circles in the beginning and it was a quick port out.

Does not support MMS. I was wondering why I couldn't load any photos or send any via messages. Googled "MMS Circled Life" and turns out the company decided to stop supporting MMS due to scams...but SMS scams still exist and SMS is supported. Supposedly the 'no MMS' feature is in their terms and conditions, but it is definitely not easily found or explicitly stated on their website during the sign up process. Needless to say, I am changing to another e-sim provider after finding this out today.

impossible to cancel the sim and you keep getting charged. The chat is automated with no one to speak to and you have to leave a message an hope someone calls you back. It takes several attempts to get anything resolved.

Essentially there are offers for new customers. As a circles customer for years now I attempted to get my plan and my mothers plan on the new deal. After many back and forth emails and online chats that were not helpful, I was told I cannot do anything and if I choose to leave I can. Have left circles and gone to a different provider for same price and more data. Circles is a rort! 😭