Circles Life Australia Arvostelua 

Been on the chat several times to cancel my plan and spent several hours providing various things they say they need in order to cancel the plan.

First they said I have to pay my bill (not sure why they just didn't charge my card as I had to give my card details when I signed up) and that it can only be paid via the app, as that is the ONLY option. To make matters worse, to access the app you need an OTP code that is sent via text message. However, I'm no longer in Australia and usage abroad is turned off by default by Circles Life. To activate it you need to do it via the app, which again, you need to have an OTP code to access as per above, so there is no way of accessing the app unless you do it while you are still in Australia. Absolutely ridiculous. They won't provide any other solutions for payment, but then one day my card was magically charged and the bill finally paid without a word from Circles Life.

Secondly other than proving my identity to cancel they were also asking me for additional proof in the form of Australian documents such as medicare card, utility bills etc. As I'm not Australian and I'm not living in Australia, I don't have any such documents (I'm here as a tourist), and I didn't need to provide them when signing up for the esim in the first place.

Despite this I finally managed to cancel via the live chat in the end after spending several hours going back and forth. Not sure if it's all due to their incompetence, or if they make it hard to cancel in order to make more money as the plan just keeps on rolling. I've previously used Vodafone during my trips to Australia, and will go back to using them in the future as the experience with Circle Life was awful!

I have been trying to get connection for 3 days with circles happiness team & chat line. They are unbelievably dismissive of your situation. I have never had such bad customer service before. They contact you with a copy of the previous conversation! They then call this, follow up.

For months, I paid for a mobile service where I couldn't even receive basic phone calls. Dead set - couldn't even answer incoming calls on their network.

I spent countless hours logging support tickets and trying to get this fixed. Every time, their support team would try to palm me off, pushing to close tickets without solving anything. Check my account history - it's all there in black and white.

I've since cancelled and moved my number to another provider. But these clowns are still sending me bills for a service they never properly delivered. Multiple attempts to cancel have been ignored. It's beyond a joke.

The sheer incompetence of their billing and customer service is staggering. They couldn't deliver the most basic mobile service, ignored all attempts to fix it, and now can't even process a simple cancellation.
Stay well clear of Circles Life. They're an absolute joke of a telco that doesn't deserve to operate in Australia."

Worst service EVER!!!!! AVOID AVOID AVOID. I trialed it for a month and requested termination of my eSIM prior to the month being over. However it took them 2 weeks to process it and charged me an additional one month. I tried contesting the additional month but it was very hard to reach customer service. And I kept point it out and showed screenshots of me contacting customer service many times but was told that they couldn’t refund me the additional month. It’s a scam!! AVOID!!

I had literally dirt-floor expectations for this company, and they still somehow managed to be worse than that. Honestly they don't deserve to call themselves a legitimate company, they are more like a thinly veiled scam shop. Please avoid like the plague.

I had a terrible experience with this company’s customer service. The representatives were rude and unhelpful, and they abruptly ended the chat when I asked questions they clearly didn’t want to answer. Even worse, they perform hard credit checks without providing clear notice or obtaining proper consent. Instead, they bury this information deep in their lengthy privacy policy, which is not transparent and arguably violates the Privacy Act and the guidelines set by the OAIC.

This lack of transparency and disregard for customer rights is unacceptable. I plan to escalate this matter to the Telecommunications Industry Ombudsman (TIO) and the Office of the Australian Information Commissioner (OAIC) to hold them accountable.

Over Christmas my daughter went over her plan data when transferring to a new phone. The excess usage charge was $433 for 20Gb !!!!! Customer service dont care and even lied that they cant change the bill once it's issued. DISGUSTING. Where is your safety net to stop people running up such a massive bill. You have a corporate responsibility to stop this happening. I will be cancelling my accounts.

Requested my account be canceled in December which I was told had been done (and also sent an email confirming).

Got pinged in early January that my account was still being charged. Spoke to multiple people via email, chat and phone (multiple who would not reply) and someone finally canceled my account but told me I had to talk to someone else about billing. However, the accounts team only work via chat and since my account has been cancelled I couldn’t chat to them. Am in the process of reaching via multiple avenues to request a refund. Worst company I’ve dealt with and that includes the infanous telcos in Australia.

Expensive extra data once you use the basic data that are included. There is no option to disable the additional data usage. So your $6 plan can quickly balloon within 30 min to a $45 charge.

There is no customer service. I've been trying to sign up and used the Chat to talk with a representative. Over THREE HOURS on a chat with very long breaks between responses - and still no resolution. Now I'm receiving emails from them and when I reply they are not responding.

Horrific service. Good luck if anything goes wrong. You will spend hours in a chat window with someone telling you they will just be 3-5 minutes whilst you slowly age on the other side.

This crowd are absolute rorters and rogues! My niece lost her husband recently and they keep debiting her bank account despite numerous requests. These people are downright evil and it's incredible how the Government allows them to continue to trade.

Signed up to a plan but they put me on a more expensive plan instead. Found out when I got my first bill. Can't call them, only email. Sent an email about it and they told me, two days later, I wasn't reading the bill correctly, which I was. Emailed them again and haven't heard back for four days. Terrible. Do not use this company.

Will not assist in cancelling the contract as requested nearly 3 months ago.. go around in circles with robotic reply

Never again

Terrible communication and no replies to emails. Filed a complaint with the telecommunications ombudsman as their app was not communicating my data allowances correctly
Will be porting out next month

Wish I had read reviews first. Customer service is non-existent. Lodged a request for service Activation 2 weeks ago and still waiting for a reply. Meantime no service. Appalling.

Absolutely pathetic level of communication. I cannot get through to anyone and the activation process is impossible as it doesn’t accept my details. Save yourself the headache and stay away from this company. It also took a week for the sim to arrive during which I received 101 messages and emails that I would receive it each day.

Customer service is really as bad as everyone here says it is. I'm trying to activate my sim and it's not accepting my name as it appears on my passport, when I speak to the AI chatbot it provides unrelated, totally useless solutions. I then select speak to an expert but am never connected. When I try and call I can't get past an automated voice message. Neither of these services are remotely fit for purpose.

When I went overseas 30 Oct- 15 Nov. 2024, I availed of their roaming add-on for $30/month. My regular bill is only $30/month plus the roaming add-on should be only $60. My bill arrived 5 Dec. 2024 and I was charged for $880! They billed me for the pay-as-you-go roaming charges in addition to the roaming add-on and the regular plan price. When I first received their e-mail about the on-going pay-as you-go data usage, I complained to their customer service who told me that I should not worry about it and that they were just computer-generated charges, wait for the bill, and they will dispute it so I will not be charged with pay-as-you-go since I already activated the roaming add-on. When the bill arrived 5 Dec. 2024, I sent them a copy of the bill to dispute the charges with their billing department but this time their customer service is saying that they are valid charges?

Poor company to deal with. They keep deducting money even though the account is terminated.