Dean is our Service Account Manager and honestly we couldn’t fault him! He’s one of the friendliest people we’ve worked with and is always so quick to respond whenever we need anything. Any issue... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Chess bought a contact from NBC (this contact was one of our franchises, which we continue paying after they left the business). I wonder how they buy/sell a contact of third party, although NBC... Näytä lisää
Yritys on vastannut
Natalie Taylor made switching our sims / mobile numbers to Chess effortless, always available, polite, friendly, helpful & honest. I recommend you do the same, Natalie is saving us money too!
Yritys on vastannut
We recently moved our IT management to ChessICT and are delighted with the service we receive. Chess are very responsive and the team are extremely knowledgeable and helpful. Huge thank you to Harold,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Yhteystiedot
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, Yhdistynyt kuningaskunta
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4,3
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Spoke to Lauren and she listened to my…
Spoke to Lauren and she listened to my comments and has actioned them already.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for taking the time to leave a review
Fantastic to hear Lauren took your feedback on board and acted so quickly — great teamwork!
Thank you.
Ryan
POOR CUSTOMER SERVICE
was forced to move to this company as they bought out NBC, very rude customer service, having a nightmare with the portal I can't frind the button to raise a ticket the links in the emails don't work i asked to terminate my contract and got ignored.
WILL NEVER USE THIS COMPANY AGAIN.
11. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
We have located your account information and can see a member of our team has been in touch.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’
Many thanks
Ryan
Excellent service
Chess have always provided good service, but this last time was the best, Laura B was professional from start to finish, I sent on a quote to change a contract, and she took her time, she ticked all the boxes I need for my phone and saved me small fortune on my monthly costs, I cannot say in enough words how grateful I am for the service chess has provided, thank you all at chess
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for the amazing feedback! We're so glad Laura delivered such a standout experience—saving you money and ticking all the boxes required for your phone! We’ll be sure to pass on your kind words.
Thank you.
Ryan
Great service
Michael responded to my support ticket quickly and sorted out the issue I had. Very impressed with the quick service.
9. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great feedback! We're glad Michael was able to resolve your issue quickly—fast, effective support is what we aim for!
Thank you.
Ryan
Cloud-base Phone System
I recently spoke with Kerryann Farmer Tomblin regarding my concerns about renewing my cloud-based telephone service for another two years. Kerryann listened attentively, addressed my questions clearly, and provided reassurance about the terms and benefits of the renewal. I appreciated her professionalism and patience throughout the call. Her support made the decision process much easier. Many thanks for your great support, Kerryann.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for the kind words! We're thrilled Kerryann was able to provide the clarity and support you needed. Her dedication to customer care truly shines!
Thank you.
Ryan
Gareth Roper is always available and…
Gareth Roper is always available and answers promptly with tailormade solutions that show he understands our business and it's needs regarding telecoms.
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great feedback! Gareth’s commitment to providing prompt, tailored telecom solutions is exactly what we strive for. We're glad he's making a real impact!
Thank you.
Ryan
Rude Customer Service
I was extremely disappointed with the customer service from Chess IT this morning. I was expecting a helpful and courteous experience, but instead, I was met with rudeness and lack of professionalism from Sophie (Chess IT Staff). The lady was completely uninterested in assisting me and was dismissive of my concerns. I would not recommend dealing with this company to anyone. The lack of respect and poor communication skill is appalling.
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 03447706000 or email us on customerservices@chessict.co.uk so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks,
Dean
Chess - Mobile Phone query
Gareth Roper at Chess sorted my query out really quickly and was very helpful. Thank you very much.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Gareth continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
I dealt with Chess for a number of…
I dealt with Chess for a number of years, and have always received a prompt response to find a solution. Gareth and his team understand the business, and their experience is invaluable.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Gareth continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
Amazing support
Amazing support, Michael was a great help! Fixed my issue really quickly and even helped with setup. Lovely overall :)
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Michael continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
Great service from Michael Fenton…
Great service from Michael Fenton today. He was very patient with me and always looked for other ways to help. Thanks Michael :)
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Michael continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
They failed transferee our numbers…
They failed transferee our numbers correctly. or failed transfer one number at all I complained for months, the tech department were unable to sort the problem saying it was working, when it Cleary was not working, there contract states they do not have to provided any working service, so now we are going to go to court. We nearly have gone bust because our sales book when down from 7 weeks to one week. really bad company. I had to tick one star should of been no starts.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 03447706000 or email us on customerservices@chessict.co.uk so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks,
Dean
Danielle is super!
Danielle is super repsonsive and helpful as always
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Danielle continues to provide such responsive and helpful support — she’s a real asset to the team!
Thank you.
Ryan
STAY AWAY !!!
STAY AWAY !!!
1. When being moved from NBC cloud phone service they decided to add additional chargeable service without asking for permission. I have requested to have it removed and refunded -they did absolutely nothing and kept charging us. Several tickets later finally they have cancelled the service though said they will not refund anything as it was charged for several months.
2. In Jan 2025 as we were in contract with them we have requested additional for new employee. End of September 2025 - NEVER HAPPENED!
3. The communication is total disaster - we've been unable at some point to log into the portal and took them month to sort it out. We could not request the password remainder because the email for some reasons we going to one of their team members!
STAY AWAY
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 03447706000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Alvin Kadi
Alvin, my contact, explained everything very well, offered me a great deal and he couldn’t have been more helpful and patient. Thank you!
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thanks so much for your lovely feedback! We're delighted to hear Alvin was so helpful and patient — he’s a real credit to the team. We're glad you got a great deal!
Thank you.
Ryan
Great customer service
We changed to Chess for our mobiles a few years ago and received great pricing and above anything excellent customer service from Danielle. It is great that she is on the ball and answers every query in record time and nothing is too much trouble. Clearly an asset to your company.
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you so much for your kind words! We're thrilled to hear you've had such a great experience with Danielle — she truly is a star and we're lucky to have her. Your feedback means a lot!
Thank you
Ryan
Brilliant service from Ricky Walker
Brilliant service from Ricky Walker. He was great sorting my faulty telephone line when I had a problem
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great feedback! We're so pleased Ricky Walker was able to resolve your issue so efficiently
Thank you
Ryan
Alvin Kadi
Alvin Kadi, thanks I was going to move away from chess , luckily for chess, Alvin rang me and work hard to help me rejig and stay.. thank you
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for the great feedback! We're so glad Alvin was able to help and keep you with Chess—brilliant work!
Thank you.
Ryan
The person I spoke to and who spoke he…
The person I spoke to and who talked me through everything made this transaction so easy Thank you so much Alvin Kadl
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks so much for the lovely feedback! We're thrilled Alvin made the process so easy for you
Thank you.
Ryan
Danielle is incredibly helpful
Danielle is incredibly helpful and Chess have been great to deal with for our phone plans.
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the kind words! We're so glad Danielle and the team at Chess could make your phone plan experience a great one!
Thank you.
Ryan
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