Dean is our Service Account Manager and honestly we couldn’t fault him! He’s one of the friendliest people we’ve worked with and is always so quick to respond whenever we need anything. Any issue... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Chess bought a contact from NBC (this contact was one of our franchises, which we continue paying after they left the business). I wonder how they buy/sell a contact of third party, although NBC... Näytä lisää
Yritys on vastannut
Natalie Taylor made switching our sims / mobile numbers to Chess effortless, always available, polite, friendly, helpful & honest. I recommend you do the same, Natalie is saving us money too!
Yritys on vastannut
We recently moved our IT management to ChessICT and are delighted with the service we receive. Chess are very responsive and the team are extremely knowledgeable and helpful. Huge thank you to Harold,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Yhteystiedot
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, Yhdistynyt kuningaskunta
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4,3
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I should have read the reviews......
I should have read the reviews....... Seemed ok at first, then the charges kept increasing and they pulled a con with the addition of dark web monitor -instead of inviting to join, they gave a free trial which could be cancelled. Of course that's a twisted way oof increasing the income as it was not clearly stated that it would be automatically added to the account. They have been totally unhelpful and disinterested in resolving my complaints and very quick to threaten sending my disputed, unpaid amounts to a debt collector. It's a bad way to do business and would suggest any other company rather than this one. Should have read the reviews!
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 0344 770 6000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Very personal experience very hands on…
Very personal experience very hands on dead easy to talk to
communication top tier
Andy Rushton was my point of contact very help top guy
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great review! We're glad you had such a smooth and personal experience — Andy's always happy to help!
Thank you.
Ryan
Chess customer service
Chess, and Alvin in particular, couldn't have been more helpful despite a few hiccups (not of their doing, I hasten to add) along the way. We wouldn't hesitate to recommend - excellent cheerful customer service from start to finish.
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for the kind words! We're so pleased Alvin was able to support you throughout — even with a few bumps along the way. Your recommendation means a lot!
Thank you.
Ryan
Business phone renewal
Just renewed my business phone contracts with chess again, Andy Ruston was super helpful in sourcing us the best phones for our business! Highly recommend
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks so much for the great feedback! We're thrilled to hear Andy was able to help you find the perfect phones for your business. We really appreciate the recommendation!
Thank you.
Ryan
Ease of speaking to people to ensure…
Ease of speaking to people to ensure speedy agreement of new contracts
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for taking the time to leave a review.
Glad to hear our team made it easy to connect and get things moving quickly!
Thank you
Ryan
Excellent service from Michael Fenton…
Excellent service from Michael Fenton who patiently talked me through issues step by step. Very helpful and clear.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your kind words! We're thrilled to hear that Michael provided such clear and helpful support. We'll be sure to pass on your appreciation!
Thank you.
Ryan
Great apart from the annoying form to…
Great apart from the annoying form to sign.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the feedback! We're glad you had a great experience overall—sorry about the form, and we’ll keep working to make things smoother!
Thank you.
Ryan
big shout out to the ChessICT support…
big shout out to the ChessICT support guys who helped sort out an IT query relating to an upcoming tech change from Microsoft which could have lead to issues. Thanks very much for the superb speedy investigation and response
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks so much for the shout-out! We're really pleased our support team could quickly resolve the issue and help you stay ahead of the Microsoft tech change
Thank you.
Ryan
Excellent and through
Michael Fenton was very helpful in updating my new laptop and ensuring I had all the apps I needed even going so far as to check everything was working normally once updated and recommending on which apps to use for greater security.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for the great feedback! We're glad to hear Michael was able to support you so thoroughly and ensure your laptop was set up securely and smoothly.
Thank you.
Ryan
Great contact
Having had a number of account manager changes over the past couple of years - it was great to have Danielle as our contact. She was always very prompt at responding and got issues sorted as quickly as possible.
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thanks for the lovely feedback! We're so pleased Danielle could provide the consistency and quick support you needed—she’s fantastic
Thank you.
Ryan
Responded to my issue quickly and was…
Responded to my issue quickly and was very helpful
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thanks for your feedback! We're glad we could resolve your issue quickly and provide the help you needed
Thank you.
Ryan
Michael Fenton is amazing!
Michael Fenton is amazing! Professional, helpful, problem solver, polite.
Chess IT is not always great but Michael always is.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for the kind words! We're thrilled to hear Michael made such a great impression—he truly is a star. We'll be sure to pass this on
Thank you.
Ryan
Great very quick and efficient service
Great very quick and efficient service, thanks a million Michael.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks a million for your kind words! We're so glad Michael could provide quick and efficient support – always happy to help!
Thank you.
Ryan
Amazing experience
Michael helped me get connected with my printer and scanner today. He was quick, efficient and very friendly.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the fantastic feedback! We're so glad Ricky was able to get everything resolved for you – clear, professional support is what we strive for!
Thank you.
Ryan
Ricky Walker worked hard for me to get…
Ricky Walker worked hard for me to get this whole situation resolved which was so hard to find a resolution I thought!! Very professional and brilliant at explaining it all. Many many thanks
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks so much for your kind words! We're thrilled Ricky was able to resolve things for you – professional, clear, and committed to helping!
Thank you.
Ryan
Andy Rushton very helpful throughout…
Andy Rushton very helpful throughout not just with my connection enquiry but all admin issues that I had previously had
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for your kind words! We're glad Andy was able to support you so thoroughly – he's always happy to help!
Thank you.
Ryan
Andy Rushton was super efficient
Andy was super efficient, polite and knowledgeable.
Him and the whole team at chess have always done an excellent job - recommended.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks so much for the kind words! Andy and the team at Chess really appreciate your recommendation – we're always here to help!
Thank you.
Ryan
Great staff
Michael is extremely helpful every single time. Thank you once again for your patience
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks so much for your kind words! Michael’s always happy to help, and we’re lucky to have him. Really appreciate you taking the time to share this!
Thank you.
Ryan
Incredible Customer Experience!
Incredible Customer Experience!
I had help from Michael who supported me with installing software on my work laptop. It didn't take very long, all instructions were clear and I am now able to work more efficiently.
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks for the great feedback! We're glad Michael was able to get you set up quickly and clearly—awesome to hear it's made your work smoother!
Thank you.
Ryan
Easy to deal with
Easy to deal with , I had an issue recently while I was abroad and they rang me back and talked me through how to resolve it .
23. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thanks so much for your kind words! We're really glad we could help you out while you were abroad. Always here when you need us!
Thank you.
Ryan
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