Chatly Arvostelua 118

I accidentally subscribed thinking I was subscribing to something else.

Although I never used the product and requested a refund on compliance with their policy they refused forcing me to get the refund from my credit card provider.

I would give 0 stars if I could. They modelled their software to look like Claude, and then sponsored their google ads so that when you search Claude it comes up first. I accidentally purchased their pro version instead of Claude and immediately cancelled and requested a refund and they denied it.

This is a scam. Do not get this product.

This is a scam.

I subscribed to Chatly (chatly.solutions) after finding it via Google while searching for Claude/Claude.ai. The way it appeared in search results made it feel like a direct route to Claude, but it’s actually a third-party “multi-model” portal.
Within a few hours I realised it wasn’t the service I needed and asked to cancel and request a refund. I had not meaningfully used the service. Support refused the refund, citing “misunderstanding”, without clearly applying their own published refund criteria for UK/EU customers (time window + minimal usage limits).
My takeaway: if you want a specific service (e.g., Claude), you’re better off subscribing directly with the provider rather than paying for an intermediary portal that may be difficult to unwind if you change your mind quickly. After several emails and requests they finally refunded.

Chatly practices deceptive marketing by masking search results as other companies, such as Claude. It then disregards the EU Consumer Rights Directive and its own published refund policy, which requires that consumers are eligible to request a refund if they cancel their subscription within 14 days of purchase.

I cancelled within minutes, as soon as I realized it wasn't Claude I had purchased. I have been trying to get a refund for 3 weeks and it seems my only option now is to report them to the European Consumer Centre.

I have little hope of that working, since they seem to be hiding behind an EU registration and based elsewhere.

If I could give a 0, I would. I subscribed for an account thinking it was ChatGPT and now it is impossible to cancel my subscription. I cannot log in (the website takes me in circles) and they will not return my email. I have just filed complaints and blocks with my credit card company. This is a SCAM!

Scammers. They impersonate other AIs, and refuse to handle refund, breaking EU laws in the process

This company bought Claude's keyword on Google Ads and made an Ad with Claude's name, in which I clicked and signed, being completely mislead. I activated their refund policy a week ago and they didn't even respond to it.

This is outrageous and a total scam, don't ever buy this!

Scam service posing as Claude/ChatGPT in search results and refusing refunds.

Site is designed to fool abd defraud customers.

Unfair refund policy and poor support.
I requested a refund immediately after a mistaken subscription, but they refused it 16 days later, claiming 'non-reversible costs'. They do not respect the 14-day cooling-off period. Avoid this service if you want your consumer rights respected.

Its a scam, they just make money off people that subscribe to them by mistake.

scam. misleading.

Advertising is misleading. Thought I bought Claude. Subscription cancelled. Stay clear.

This was one of the most hostile and disappointing customer service experiences I’ve had.

I made an honest mistake during checkout, caused directly by the company aggressively pushing its product while I was attempting to purchase a different plan. I never used the product at all and contacted support within minutes to cancel.

Despite this immediate, good-faith request, the company refused outright and responded by hiding behind boilerplate terms and conditions. There was no attempt to apply judgment, fairness, or even minimal customer care. The tone and approach felt punitive rather than professional.

This was a situation that could have been resolved instantly with basic goodwill. Instead, the company chose a rigid, confrontational stance that prioritizes extracting payment over treating customers reasonably.

Based on this experience, I strongly advise others to be extremely cautious. If something goes wrong — even immediately — do not expect understanding, flexibility, or customer-focused behavior.

Worst program i've ever used. Dont recommend anyone to use it. Can't even create a proper image. Anything is better than this one. Do not subscribe!

Horrible. I bought it accidentally since their google campaign pops up for every search.

I wrote to them 2 weeks ago requesting a refund and they never answered.

Furthermore I noticed that somebody wanted to use my credit card for Amazon days after I paid with at Chattly (I have geo location and MFA setup so they could not charge/verify)

1. I got scammed by them pretending to be claude
2. I can't delete my payment method after cancelling
3. I have to send an email to support to request an account deletion (weird)

Total scam. Don fall for it. Always check Trustpilot...

Total rip off, like others thought I was signing up for latest Gemini version, these guys turn up on the top on the search and have a very convincing opening page looks like your subscribing to Gemini ….
Looks like I have joined others on this thread that fell for it. Looked for a refund immediately and am being told they will not. Moral of the story …. Before any purchase …. Check Trust Pilot