Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Finalement, après un échange téléphonique très cordial et sincère avec un responsable du site, il s'avère que le problème survenu soit d'ordre technique ou INFORMATIQUE...et que tout rentre dans l'o... Näytä lisää
Yritys on vastannut
Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... Näytä lisää
Yritys on vastannut
Lorsque vous achetez des bouteilles de vins grand cru classé vous êtes en droit d'éxiger un service de qualité jusqu'au transport final. le vin a été expédié en point relai alors que l'adresse de liv... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Yhteystiedot
52 rue Clément Thomas, 33500, Libourne, Ranska
- +33954286436
- contact@chateau.com
- chateau.com
3,2
Keskitasoinen
188 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Champagne
I bought 24 bottles of champagne with chateau. The shipping went well.
Previous to the order I had contact with the customer service which was nice. I asked if they could ship the champagnes in their unbroken OC's (own cases). That could not be done as it would not be a safe way to transport the champagne when I did not buy more bottles. When you buy champagne (and all other wine) at chateau you see a picture of the product you will recieve. On multiple of the pictures there were giftboxes included. Normally, the giftboxes are just folded and put into the shipment together with the champagnes.
I did not recieve any of the giftboxes all though they were on the pictures of the product I would recieve. As many of you know giftboxes are not entirely worthless.
I asked them why they did not ship the giftboxes and they replied that they had told me they could not ship entire boxes.
A giftbox is not an entire box.
Now they have stopped replying me and that is why I write this rather "Poor" review. That is not a way to handle your business if you want return-customers. I find it strange as I can see that Chateau have many satisfied customeres. Maybe they receive the entire product they have bought? ;-)
24. marraskuuta 2019
Oma-aloitteinen arvostelu
Everything was perfect
20. marraskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thank you Paulius for this excellent comment. We're glad to see that you are fully satisfied.
Let's hope that your tasting will be as good as your buying experience!
Thanks for your confidence,
Team Chateau.com
I wld hv given a 5 star but for UPS…
I wld hv given a 5 star but for UPS shipping. w DHL they take care of EVERYTHING! They only email me & call or txt to confirm the amount of duties I have to pay. After that I just make sure my check is there upon delivery.
With UPS they sent me a vague email asking me to print fillup a form for customs, email it back to them and then they email you the bill which I have to go to the bank to pay and then email them copy of deposit slip, after confirming my payment thats when they will dlvr. There emails and messages arnt also clear on what am suppose to do. All this gave me some anxiety and stress. But over all I got my box in good order.
12. marraskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thank you Joy for taking the time to leave us this constructive comment highlighting a fact we didn't know.
We will contact our delivery service providers to see if we can find simpler and more convenient solutions for our customers.
We thank you for your positive evaluation despite this disappointment in delivery that was beyond our control.
At your service,
Team Chateau
Very well packed!
11. marraskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thank you Chantal for this excellent comment.
We always take great care in the packaging of our parcels so that our products arrive at their destination without risk of breakage.
At your service
Team Chateau.com
Great service and efficient deliver
7. marraskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thanks Vincent for this excellent comment.
We're glad to see that you are perfectly satisfied.
We wish a tasting as good as your buying experience !
Thanks for your confidence,
Team Chateau
Great service.
Great service.
There was a delay in the delivery of approximately one week, but I was always well informed about the status of the order. Communication very friendly.
23. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thank you for this great comment.
We always try to keep our customers informed if their order take a little more time than usual.
It's a little more work for us but it's a lot less stress for our customers who are looking forward to their wines!
Best regards,
The Team Chateau
Rien dire tout est rapide
Rien dire tout est rapide
Colis bien emballé
11. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Merci Vincent pour ce commentaire.
Nous espérons que la dégustation sera à la hauteur du traitement de votre commande.
Bien cordialement,
L'équipe Chateau
you have so many vintage wines
10. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thank you Chang Hye,
We do our best daily to provide you in interesting bottle at the best possible price.
At your service,
Best regards,
The team Chateau
Very good experience
Very good experience: pre-sales assistance, delivery times and packaging quality are excellent
10. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thank you Pietro,
We are glad to have grant you satisfaction.
See you soon in our website.
Best regards,
The team Chateau
Second time using Chateau ..
Second time using Chateau ... and remain impressed.
Slight delay with latest order due to supplier constraints caused by hot weather, but feedback within minutes online and kept informed.
Packaging cannot be faulted.
12. syyskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Dear Peter,
Thanks for taking time to place a comment.
Happy that everything run correctly and again sorry for this small delay.
At your service,
Best regards,
Team Chateau.com
Really serious and honest Merchant
Really serious and honest Merchant. Never disappointed
11. syyskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Dear Gerhard,
Thank you for your nice words and confidence.
Best regards,
Team Chateau.com
Only minus was the freight costs
Only minus was the freight costs, which were much more expensive than you usually pay all other places
9. syyskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Dear Sir,
Thank you for your confidence and good marks.
We do our best concerning the shipping cost, we will check if we can again adjust prices in the near futur.
At your service,
Team Chateau.com
This Company is very good when it comes…
This Company is very good when it comes to customer service, responding to my emails promptly, and providing sound advice on wine. I will be using them again soon.
9. syyskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Dear Riley,
Thank you very much for your good words and confidence.
At your service,
Best regards,
Team Chateau.com
Vins magnifiques
Vins magnifiques, livraison du jour au lendemain, emballage très soigné, personnel passioné. What else?
9. syyskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Bonjour David,
Merci d'avoir pris le temps de nous évaluer et merci de votre confiance.
Bien à vous,
L'Equipe Chateau
Timely delivery
Timely delivery, well packaged, reasonable price.
12. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thanks Johnnie for this great comment.
We are glad that your experience went perfectly.
We hope that your tasting will go as well!
The Chateau.com Team
Exceptional customer service- thank you
5. elokuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thank you Deirdre for taking the time to leave your opinion.
We are happy to have met your expectations.
We wish you a good tasting!
The Chateau.com Team
Very efficient staff
Very efficient staff. Replies immidiately
15. heinäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Thank you Frederick for that very positive comment.
Although we are an online store, we like to be able to talk to our customers.
Also, we always try to answer them quickly via our chat in order to solve as well as possible any problem and/or particular request.
We are happy to have brought you satisfaction!
The Chateau.com Team
Vastaus yritykseltä Chateau.com
Thank you for taking the time to write to us with this excellent comment.
The security of the packages we send is one of our priorities. We are delighted that the delivery of your order went perfectly.
The Chateau.com Team
STAY AWAY FROM CHATEAU.COM
I purchased a case of 6 bottles of wine, made the payment, my money was taken from my bank account, and days later I receive an email from someone at Chateau.com, saying that the wines were wrongfully priced, and that they would cancel my order due to this fact. I was not asked or consulted, just offered other “discounted” wines which were overpriced when compared to other vendors. I still haven’t received my money back.
8. heinäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Dear Sir,
You place your order on the 4th of July at 19/28 and we contact you concerning an error from one of our partner concerning the name of wine and price associated, on 5th of July at 11:07, so not days after, but less than 18h after your oder, in contrary of what you wrote.
In the present case, the price announced let clearly think about an error in the Chateau offered since there was a blatant and obvious error on the price announced the 4th of July.
As explain in our exchange we suggest some other wines or the full refund as indicated in our Terms of sales, so we do offer immediatly the refund, which is totally normal, but you had the choice, propose at the very start, in contrary of what you wrote;
Since you weren’t interested we immediately arrange your refund the 8Th of July (today) and sent you the proove at 15:35, in contrary of what you wrote.
We perfectly understand that you are unhappy, but it is dishonest to say that we are not trustable and a dishonest business, this is untrue.
Cordially,
Team Chateau.com
My first order
easy to order, perfect packaging, very quick delivery service.
everything was complete and well kept.
17. kesäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Hello Marco and thank you for taking the time to leave us this excellent comment.
We make it a priority to ensure that our packages are as secure as possible so that they can be delivered safely to our customers.
We are glad that your experience went smoothly.
The Chateau.com Team
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