Chase Buchanan Arvostelua 

Kim was very proactive in ensuring this sale maintained momentum, and that we were always kept up to date on its progress. Her practical advice, good humour and experience was invaluable throughout the sale process.

I bought a property through Kristian Fitchett at the Twickenham branch. He also showed me around other properties. He is sensible, straightforward and a pleasure to deal with. What a breath of fresh air!

Proactive dealing with new EICR and setting up with electrician. Thanks Alicia

Staff were great. Found a series of people that wanted the place and were pretty good at comms.

Alicia Witts was very prompt with her replies and helpful with her advice

Our experience with this agency during the deposit return process was extremely frustrating. They attempted to withhold part of our deposit over “non-professional cleaning,” despite the property being left clean and in good condition. There was no substantial evidence of damage or poor hygiene — just a claim that cleaning wasn’t carried out by a professional company. We disputed this formally and won, which speaks for itself. The situation felt like an attempt to impose unnecessary charges rather than a fair assessment of the property’s condition. I would strongly recommend tenants to protect themselves with photos, detailed check-out reports, and to challenge any unreasonable deductions.

We was happy to work with Adele Basma which is very nice and very helpful lady very responsive was a pleasure working with her

The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend

I had such a great experience dealing with Thomas Laurent at the Chase Buchanan Hampton office. I would like to thank him for the exceptional service he provided during our tenancy renewal. He took the time to really listen to what type of tenant we were looking for and successfully found a tenant who met our requirements perfectly.

Tom is very polite, friendly, professional, and always available to take my calls, which made the whole process smooth and stress-free. I was extremely pleased with the level of service he provided and wouldn’t hesitate to recommend him to anyone.

Our experience with Ellie, Alicia and the team at CB Hampton Hill over the past 20 years has been very good. They are very efficient and quick to respond to correspondence.

This review is for Chase Buchanan - Exeter Estate Agents

I want to expose this company for allowing a manager to intervene out of nowhere on behalf of our landlord. Unfortunately, we rented a house in Exeter through this company. After the agreement was signed, the company informed us that they had nothing further to do with us and that they had only introduced the tenant to the landlord.

We lived in the property for 28 months, and at checkout everything was in perfect condition. When we asked the landlord to return our £1,100 deposit, he refused. As a result, we raised a dispute with the TDS and waited for the landlord to submit evidence on the TDS portal.

In the meantime, Liana Pitsakis suddenly became involved and tried to convince me to pay the landlord £295. She even threatened that white goods—which were not part of the tenancy agreement—would be included in the TDS claim.

The TDS did not accept the landlord’s claims regarding alleged damage to the property or the white goods and released £950 of the deposit back to us and £150 to the landlord. Based on this outcome, they will each receive £75 after making false accusations against us.

I do not know who hired this individual or why she involved herself in a matter that did not concern her. In my view, her actions damaged the reputation of the company she represents, all for the benefit of a landlord who may not even pay her the £75 she appeared so eager to secure.

Based on my experience, if you are a tenant looking for a property, I would strongly advise against using this company. Once you leave the property, they may side with the landlord and apply pressure that feels like blackmail to extract money from tenants.

The team at Chase Hampton Hill dealt with our sale with professionlism, passion and great care. They took time to understand the rationale for our sale and what we wanted to get from the process. Together, with hard work, we got the desired result. It's rare to find an estate agent team that are as invested in the outcome as you, but with this team that's exactly what we got. Thank you!

As a landlord, I have used the services of Chase Buchanan for several years and have always been very pleased with their service and helpful staff.

I would definitely recommend them - Regards Philip

When I was looking for an estate agent, I asked three separate estate agents to come and value.

Erin from Chase Buchanan was the first estate agent and she was optimistic despite the market not being the best at the time-she really understood the area and I was confident she could sell the flat. (The second agent said ‘I don’t think you’ll get even what you paid for it’ and the third advised me to rent it out again and wait for the market to get better.)

I decided to give Erin a chance, and I am so glad I did. The flat was on the market all of 10 days, the video walkthrough was really good and the first viewing resulted in an offer that I was pleased with and accepted.

The sale did take about 6 months, and Erin and her team did their best to chase the buyers solicitors and keep me updated. Erin was extremely patient with me as I was becoming increasing frustrated at the buyers solicitors being very slow-it’s all completed now, and I am so glad that I went with Chase Buchanan.

Thank you Erin and team!

Kris, was very helpful throughout the purchase. I would definitely recommend the Chase Buchanan Hampton Hill Team.

I had an excellent experience with Lorenc at Chase Buchanan Twickenham. From start to finish, he was incredibly helpful and supportive throughout the entire process of renting my flat. He went above and beyond at every stage, always taking the time to explain things clearly, answer my questions promptly, and make sure everything ran smoothly.

I would also like to mention Eleanor, who was great in dealing with the last bits of the tenancy process. She was efficient, friendly, and very helpful, ensuring everything was finalised clearly and without stress.

Both Lorenc and Eleanor’s professionalism, dedication, and genuine willingness to help made what can often be a stressful process feel easy and reassuring. They are a real credit to the Chase Buchanan Twickenham team.

Highly recommended!

easy to understand.
Speaking to a human.
Quickly resolve issues.

Ellie has been great in finding me a wonderful tenant, and handling all renewals thereafter. Renewals are dealt will efficiently, and both tenant and landlord contacted in good time to prepare documents. The whole process is a breeze from the perspective of the landlord. I continue to be satisfied with Chase Buchanan's Hampton Hill office after many years with them.