Order #12395 Extremely disappointing experience. The shoes arrived much too big, so I initially tried to exchange them for a smaller size, but the system kept showing an error and wouldn’t let... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Per la seconda volta ho acquistato direttamente dall'azienda attraverso il loro sito e mi sono trovata sempre bene. Mi piacciono molto i le loro scarpe che trovo originali e di buona qualità. Leggo re... Näytä lisää
I bought boots directly from their webpage and got 2 left boots! I understand mistakes happen and immediately wrote to customer service. I have never received any feedback! I will return them now thiu... Näytä lisää
Ich bin sehr zufrieden mit der Lieferung meiner Schuhe. Innerhalb von 2 Tagen war meine Bestellung bei mir zu Hause. Die Cesare Gaspari Schuhe ist toll. Leicht, voll Leder und unbeschreiblich bequem!... Näytä lisää
Yrityksen tiedot
- Buutsit
- ja myös
- Vaateliike
Yrityksen kirjoittama
Cesare Gaspari, an elegant fusion of tradition and modernity. This brand is the epitome of timeless chic, imbued with the essence of European style and craftsmanship. Cesare Gaspari seeks to redefine luxury fashion by embracing both contemporary design and the everlasting allure of classic aesthetics. Each piece, crafted with meticulous attention to detail, resonates with the passion for artistic expression and the desire for individuality.
Yhteystiedot
2,3
Välttävä
69 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Disappointing quality
I was disappointed with the quality of the shoe. Thin leather, thin buckles and the sole is foam. The footbed is nog great either, these aren't shoes I can walk a whole day in. I expected more as the shoes were 100 euros.
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Don't waste your money with this
I bought boots last winter, The Chelsea model, from Zalando. For information they were 200€. Very pretty shape, just my type. They're not the easiest to walk with, the platform makes it a bit uncomfortable.
Soon I started hurting after walking for a little while, right under my left heel. It took me some time to realize the lining inside was damaged by a screw head. This thing was unscrewed just enough to tear the fabric, and my foot as well. I went to see the shoemaker and he told me there was no use for a screw since the heels were glued, but they just threw it in there.
Also I saw little details showing the poor quality of the shoe, like the lining inside being badly cut on the edges, and how the leather gets scratched a bit too easily.
200€. These are the most expensive boots I have ever bought, but certainly not the best. Don't buy from Cesare Gaspari, there are plenty others worth the money. Oh and the brand will "answer" my message, but I'm pretty sure it will be the same paragraph they copy and paste for everyone who was disappointed with their purchase.
8. huhtikuuta 2025
Oma-aloitteinen arvostelu
Mauvaise qualité
J’ai acheté les bottines il y a trois mois. Après avoir mis 4-5 fois elles ont changé complètement le look. Jamais dans la vie je n’ai fait l’achat pareil, je n’ai jamais imaginé. Aucune qualité même si les prix sont élevés. Choquée.
20. joulukuuta 2024
Oma-aloitteinen arvostelu
Vorsicht
Vorsicht ! Die Retourekosten nach Polen muss Du selber übernehmen und das waren 38€ .
Cesare Gaspari ist sehr schlecht zu erreichen!
Die Rechnung wurde an Klarna falsch gemeldet , hatte einige Probleme damit !
24. tammikuuta 2025
Oma-aloitteinen arvostelu
order of 22.12 catastrophic
order of 22.12. everything seemed to be going well. until needing to return the item. First of all I had tried to cancel my order the next day because it was an error on my part but as customer service is non-existent, it was sent anyway (they are fast, I confirm that). When making the return on the site, response was fairly quick, with instructions and a link to print the return label and that's where the joke begins: there is no label in the link but just other instructions. So I send an email for an explanation and request for a real label but then nothing, no response to date and I have a coat waiting for 550 euros that I would like to be reimbursed. In conclusion it will be the first and last time at Cesare Gaspari.
22. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Dear Ariane,
Thank you for sharing your experience with us. We deeply regret any inconvenience you’ve faced and want to assure you that your concerns are important to us.
We strive to provide the highest level of customer service, and while we did respond with instructions on our return policy, we understand how frustrating it can be if the process wasn’t as seamless as you expected. Please rest assured that we are continuously working to improve and simplify our return process.
Our return policy does require customers to cover the return shipping costs, as outlined in our terms. However, we’re here to support you every step of the way. Kindly ensure the coat is sent back to us, and as soon as we receive it, we will promptly process your refund.
Warm regards,
Worst customer service ever - Never again!!
I ordered a winter jacket in December 2024 (Order #3290) and returned it following their return procedure, which I even had to pay for myself. The package was delivered to their warehouse weeks ago, but I’ve received no confirmation, no updates, and I still haven’t gotten my refund of nearly €400!
I’ve tried contacting them through every possible channel: email (no response), the phone number listed on their website (doesn’t work), Facebook (ignored), and even their chatbot (completely useless). There’s literally no way to get in touch with anyone.
It’s outrageous that a brand in this price range has such terrible customer service and an unacceptable return policy. This was my first and definitely my last time shopping here. If you value good service and your hard-earned money, avoid this company at all costs.
I just want my money back now. This is absolutely unacceptable!! 👎
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Thank you for reaching out and sharing your experience with us. First, we want to sincerely apologize for the frustration you’ve encountered—it’s never our intention to leave our customers feeling dissatisfied.
We understand your concern about the delay in processing your return and refund. Upon reviewing your case, we can confirm that we received your returned item just two days ago and immediately processed your refund. Please note that depending on your payment method, it may take a few additional business days for the funds to reflect in your account, which is unfortunately beyond our control.
Our return process and timelines are clearly outlined on our website, and we always encourage customers to review this information to avoid misunderstandings. That said, we’re sorry if this wasn’t clear during your shopping experience, and we’ll look into ways to make this process more transparent.
We genuinely value your feedback and take it seriously. Your experience highlights areas where we can improve, and we are working on enhancing our customer support channels to better serve you and others in the future.
Once again, we apologize for the inconvenience and thank you for your patience. Please let us know as soon as your refund is received. If there’s anything else we can assist you with, feel free to contact us directly.
Warm regards,
Qualità scarpe molto scadente
Ho ordinato un paio di décolleté di questo brand su Zalando, pagate 85€ in sconto. Dopo un solo utilizzo si è rotto il tacco ad una scarpa, l’ho anche portata dal calzolaio ma è impossibile da aggiustare. Trovo assurdo che a quel prezzo la qualità sia così scadente. Ho anche scritto al servizio clienti ma non ho ricevuto alcuna risposta.
7. joulukuuta 2024
Oma-aloitteinen arvostelu
The order did not arrive #3066
The order did not arrive. Order #3066
I placed my order on December 1st. It is December 11th already and I have never got neither an answer to my messages, nor a confirmation of the shipment, nor any delivery updates, not the boots.
The customer service never replies.
I would like to have my money refund or at least my order delivered.
Whom should I contact in this case?
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Ik heb terug gestuurd jullie…
Ik heb terug gestuurd jullie product,volgens track en tracé packet bij jullie gekomen -geen enkele responsie of melding?! Wanneer krijg ik mijn geld terug?! Antwoord avb
5. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Bedankt voor uw bericht. Wij kunnen bevestigen dat uw retourzending op 5 november door ons is ontvangen en dat de terugbetaling direct is verwerkt.
Wij raden u aan om uw betaalmethode nogmaals te controleren, aangezien de terugbetaling al zou moeten zijn bijgeschreven.
Mocht u nog vragen hebben of verdere assistentie nodig hebben, neem dan gerust opnieuw contact met ons op.
Met vriendelijke groet,
I want to return my order (2553)
I want to return my order (2553), its been a week since I requested the return and nobody is responding. The status says- we are reviewing your request. What’s there to review for a week unless to delay return time? I could send it to the warehouse address directly though as the previous review says it may get lost somewhere cause nobody is responding on the other side. Is it a fraud that needs to be reported or just extremely poor customer service….
29. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Thank you for reaching out, and I sincerely apologize for any frustration caused by the delay in processing your return request. I’ve reviewed your case, and I’m pleased to confirm that your refund has already been processed.
As you may know, this is an exceptionally busy time for us due to Black Friday, which can lead to slight delays in replies. We always strive to respond as quickly as possible, but we appreciate your patience during this peak period.
Please also note that refunds are processed only once the returned item is received, as outlined in our return policy. For this reason, we encourage our customers to review our return policy before making a purchase to avoid any confusion or unpleasant experiences.
Thank you for your understanding, and please don’t hesitate to contact me directly if you have further questions or concerns.
Kind regards,
No he recibido reembolso
Devolvi el pedido a través de seur (pagandolo yo) el dia 7 de octubre, me consta que les llegó el dia 11 al almacén que indican en la etiqueta, pero el día 17 me dijeron que todavía no me podían devolver el dinero porque no les había llegado. Les volví a mandar un email el 27, no me contestaron, y hasta ahora , que sigo sin recibir el reembolso.
Actualización: 11 de enero, 3 meses después, y sin mi dinero, ni contestación ppr parte de la empresa. En noviembre me respondieron que no encontraban el paquete devuelto (tienen la prueba de que fue devuelto y entregado en el almacén), y desde entoces no he recibido ni el reembolso, ni noticias.
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Lamentamos mucho la experiencia que está teniendo con su reembolso. Según nuestros registros, hasta el momento no hemos recibido ningún pedido registrado como devolución en nuestro sistema. Sin embargo, entendemos su preocupación, y estamos tomando medidas para resolver esta situación lo antes posible.
Nos pondremos en contacto con SEUR para investigar el estado de su envío, ya que no debería haber ocurrido este inconveniente si usted ya realizó la devolución.
Por favor, permítanos revisar el caso detalladamente. Le enviaremos una actualización y una solución directamente a su correo electrónico en breve.
Gracias por su paciencia y comprensión.
Atentamente,
Actualisation, podria enviarnos un email a info@cesaregaspari.eu por favor con su numero de pedido? No logramos localizar su pedido solo por su nombre.
Scam
Some time ago I bought shoes for 125 euros from this brand. I got the shoes delivered to my home in the wrong color. I contacted customer service and they told me I could return the shoes and they would send the shoes in the correct color upon receipt. It took a very long time after that before I received the return label. When I reminded them about this, I did eventually get it sent to me via email. It did say a different address than the return address on their website, but since they sent this themselves, I trusted them. I shipped the shoes right back to them. UPS tried to deliver to them three times, but they said the company was never open to receive the package. Since then, the shoes have been stuck at UPS somewhere, I don't know where. I contacted Cesare Gaspari, but they barely answer my emails. I have already sent them several mails, but so far only got back one in which they say they have filed a complaint with UPS, nothing more. I have already contacted UPS myself and in my opinion they are not at fault. I think I will end up losing my money and not have any shoes....
Update (December 4): Even though they responded to this review, the problem is still not solved. I still don't have my money back and I even received an invoice from UPS for sending the package back to me. They still won't answer my e-mails.
Order #2419
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Thank you for bringing this matter to our attention. We want to begin by sincerely apologizing for the inconvenience and frustration this situation has caused.
We understand how this may feel concerning, but we want to assure you that Cesare Gaspari is a reputable brand, and we are absolutely committed to resolving your issue. Challenges with deliveries can unfortunately occur, and we are taking all necessary steps to ensure this situation is addressed.
Here’s the latest update on your case:
1. Return Label and Address: We provided you with a return label for a different warehouse we own, aiming to expedite the process and make it more convenient for you.
2. Courier Issues: Unfortunately, UPS has not successfully delivered your package after multiple attempts. This issue has also affected other clients. We have formally filed a complaint with UPS to locate your package and resolve the matter.
3. Our Commitment:
• We are actively working with UPS to resolve the delivery issue.
• We have already contacted you via email with the next steps, and we will continue to provide updates until the issue is resolved.
We want to emphasize that your trust is incredibly important to us, and we are doing everything possible to make this right. While delivery issues are sometimes beyond our direct control, they do not reflect the standards we set for ourselves or our customers’ experiences.
Please rest assured that we are not only prioritizing your case but also taking steps to prevent similar issues from happening in the future.
Thank you for your patience and understanding. If you have further questions or concerns, don’t hesitate to reach out—we’re here to help.
Warm regards,
You deserve 5 star
You deserve 5 star. I love Cesaregaspari Style. Very fashionable and good quality.😍I do like also the dress style of the Cesaregaspari model. I Wishing you can also consider it to sell more items like top and pants itch.😃
26. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you love Cesare Gaspari’s style and the quality of our products. Your appreciation means the world to us, and it motivates us to continue bringing fashionable and high-quality items to our customers. 😍
We’re also delighted that you admire the style of our models and their outfits! Your suggestion to expand our collection with tops and pants is fantastic, and we will definitely take it into consideration as we plan for future additions to our product line.
If there’s anything else you’d love to see or if you have more ideas to share, we’d be happy to hear them. Thank you for being such a valued part of the Cesare Gaspari family!
Warm regards,
Größe fällt anders aus, Rücksendung nach Polen teuer
Die Schuhe sehen gut aus, sind aber unfassbar unbequem und entsprechen nicht mal annähernd der angezeigten Größe. Hinzu kommt, dass man SELBST die Rücksendung nach POLEN bezahlen muss und das ist bei Stiefeln nicht gerade günstig. Und das bei dem Preis! Nie wieder!
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Dear Lena,
Thank you for your feedback. Our sizing information and returns policy are clearly stated on our website to ensure transparency. If you have any questions about fit or other details before purchasing, we will be happy to advise you.
If you have any further questions, please contact our customer service team.
Yours sincerely,
No contestan a mi solicitud de devolución
Llevo 6 días mandando diferentes correos a las direcciones que aparecen en la página, escribiendo en el chat... con el mismo resultado: ninguna contestación. Estoy intentando solicitar la devolución del pedido: #2411 y nadie me contesta.
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Lamentamos mucho la situación y cualquier inconveniente que le haya causado. Queremos confirmar que ya le hemos enviado un correo con todos los detalles y el ticket de devolución. Le pedimos que revise su bandeja de entrada, incluyendo la carpeta de spam, por si el mensaje se ha desviado allí.
Si aún necesita asistencia, no dude en contactarnos nuevamente. Estamos aquí para ayudar y asegurarnos de que su experiencia sea satisfactoria.
Very stylish but bad quality
Very stylish but bad quality, the soles of the shoes broke completely down after 2month. I work in retail so I do walk a lot but it's nothing harsh or extensive, for the price I'm extremely disappointed and will not buy again from this brand.
Honestly It's complicated today to find good shoes, the price is definitely not trustworthy and do not show the quality of a product.
17. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Thank you for your feedback, and we’re truly sorry to hear about your experience. We always strive to deliver both style and quality, so it’s disappointing to know the shoes didn’t meet expectations, especially after such a short period. We understand how important durability is, especially for someone in retail who’s on their feet often.
Please feel free to reach out to our customer service team directly, as we’d be happy to look into this matter further for you and see how we can make things right. Your feedback is valuable to us, and we’ll certainly pass it along to our quality control team to ensure improvements.
Poor quality
My shoes unfortunately broke down after one use. Poor quality for a 100€.
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Thank you for your feedback, and we’re truly sorry to hear about your experience. We always strive to deliver both style and quality, so it’s disappointing to know the shoes didn’t meet expectations, especially after such a short period. We understand how important durability is, especially for someone in retail who’s on their feet often.
Please feel free to reach out to our customer service team directly, as we’d be happy to look into this matter further for you and see how we can make things right. Your feedback is valuable to us, and we’ll certainly pass it along to our quality control team to ensure improvements.
I recently got a pair of loafers from…
I recently got a pair of loafers from Cesare Gaspari for the summer, and honestly, I’m really happy with them! The quality is solid, and the design is super cool without being too over the top. They’re now my go-to shoes — comfy and stylish enough for pretty much any outfit.
I’ll admit, I was a bit nervous after seeing some bad reviews, but I loved the look of the shoes, so I went for it — and I’m so glad I did! They totally exceeded my expectations. My tip: make sure you read all the details on the site before buying to avoid any surprises. Everything is laid out clearly, so just double-check the info and you’ll be good. Definitely recommend!
19. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Thank you so much for sharing your experience with your new Cesare Gaspari loafers! We’re thrilled to hear they’ve become your go-to shoes and that you’re enjoying both the quality and style. Your tip about checking details on the site is also super helpful for other customers, and we appreciate you taking the time to share it.
It’s wonderful to know that the loafers exceeded your expectations, and we hope they continue to be a perfect addition to your outfits. Looking forward to serving you again in the future!
To returning your shoes you hafe to…
To returning your shoes you hafe to contact them by mail and after approval you are able to return them. But they are not responding!!!!!
Want my money back!!
1538 order!!!!
28. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced. Upon reviewing your order (Order #1538), I can confirm that the refund has been processed successfully. In your specific case, there was no request for a return associated with this order from your side, which made it difficult for our warehouse to identify the return.
We understand the importance of clear communication, and we are actively working to improve our response times and processes to better serve our customers. Your patience and understanding are greatly appreciated, and your feedback helps us to continuously improve. Should you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
Schönes Design
Schönes Design, riecht aber furchtbar nach Kleber, die Schuhe aus China sind genau so, nur 100€ für Sandalen die nach Padex riechen bin ich nicht zufrieden.
17. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cesaregaspari
Dear Customer,
Thank you for your feedback. We’re glad to hear that you appreciate the design of our sandals, though we’re truly sorry to learn about the issue with the odor. We take product quality very seriously, and your experience does not reflect the standards we aim to uphold.
We understand your concern and would be happy to assist you further. Please reach out to our customer support team so we can work towards resolving this for you.
Your feedback is invaluable in helping us improve, and we appreciate your understanding.
Kind regards,
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