We purchased a Tombone online in March. Still NO trombone. Everytime we contact the response is pretty much the same response, the only difference is the delivery date, first July, then November and t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sent us a cade we couldn't use and would only refund if we paid the return postage AND reimbursed them for the postage out. The guy was really offensive and asked if I was sure I had the right instrum... Näytä lisää
Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate... Näytä lisää
It's great to have a source that supplies bulk single gauge guitar strings. Good to not have to buy sets of strings all of the time when the high strings obviously break more often. Certainly gives yo... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
For 50+ years Cecere's Music has been servicing the music industry. Bringing high-quality instruments to Australia with the lowest prices and high-end service. Our Mission is to source and supply Australia with the best instrument on the market and we have been doing just that since the '70s! No matter what instrument you play, Cecere's Music has the right instrument for you. We have meticulously sourced the best instruments and music gear from around the globe, some from Japan, some from Spain, Italy, even from Australia. This is what makes us stand out from the rest. Focusing on quality is our number one goal. When shopping with us you'll find the lowest prices, free shipping and the best service in the industry. Whether you're a beginner, buying for someone else or a high-end professional we can help you with anything you might need. We know music gear inside and out, that's why Cecere's is the first choice, without a doubt.
Yhteystiedot
12-14 King William St, 5067, Kent Town, Australia
- 08 83319246
- sales@ceceresmusic.com.au
- ceceres.com.au
1,8
Välttävä
158 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Trouble free purchase transaction
It was my first purchase from this supplier and it was a trouble free experience. Based on this transaction, I would have no hesitation on transacting with this supplier in the future.
11. tammikuuta 2022
Very happy! Fast Delivery, quality product
Very happy with the service. I ordered a Cello from VIC and within 48 hours it was delivered to Northern NSW. Quality product and Service would definitely use Cecere’s again!
29. joulukuuta 2021
Happy purchase
They had the product that wasn't readily available locally and selling for a little less than ebay too. Easy click and collect. Guys instore are friendly. I'm a happy customer.
27. joulukuuta 2021
I ordered an item initially but it is…
I ordered an item initially but it is out of stock, and the guys were really nice in letting me know and giving me a discount of a similar product
14. joulukuuta 2021
Great customer service and excellent…
Great customer service and excellent knowledge of their field!
9. joulukuuta 2021
Website sold me stock they didn't have
Website sold me stock they didn't have. I had to call then twice after not receiving a confirmation email. Store was rude, reluctant to refund or admit they didn't have the stock to complete the order. They tried asking me to wait 6 months instead of immediately refunding me. Terrible store, website, and staff
7. joulukuuta 2021
Vastaus yritykseltä Cecere's Music
Hi, our sincere apology for this terrible misunderstanding. We try to make it clear on our website if the item is in stock or not. Usually when we have to order it from our supplier, our listing will say NOT IN STOCK and subject to backorder. Of course there is always the option of a refund if our supplier is showing a lengthy delivery time. It is never our intention to show upmost respect to all our customers and we deeply regret if that is how you felt we treated you. As promised you were refunded immediately. Have a great Christmas.
Prompt interstate delivery of Eminence speaker…
Prompt delivery of Eminence speaker from Adelaide to Melbourne. Online ordering system a little disjointed though, I was uncertain as to whether my order had actually gone through. I then received several order confirmation pages and receipts each containing overlapping but incomplete information, ie. date of purchase, order number, product description, price, shipping cost, paid of owing etc. I prefer it all on one page for my records. Just needs a little streamlining. But my bass cabinet works well so I'm not concerned.
6. joulukuuta 2021
Book immediately available
Book immediately available. Delivered very quickly. This will be my preferred supplier of music texts for the future.
26. marraskuuta 2021
Value for money
I bought this baritone ukulele for my daughter who has. Not put it down since it arrived!! She loves it and for the price a great entry instrument for a learner !! The delivery took a while however I’m sure that’s due to postal services atm after lockdown. Highly recommend.
17. marraskuuta 2021
Excellent customer service and a…
Excellent customer service and a product that wasn't available elsewhere. Superb, and will definitely buy from Cecere's Again!
16. marraskuuta 2021
Very helpful friendly and efficient…
Very helpful friendly and efficient staff , will buy from them again .
16. marraskuuta 2021
I found the service at Cecere's to be…
I found the service at Cecere's to be some of the best service I've received at a music store. The person on the phone went over and above with regard to helping me with my query given I was looking for a gift and will definitely purchase online from here in the future (Victorian customer).
11. marraskuuta 2021
I ordered a Recorder from their website…
I ordered a Recorder from their website as it had 1 in stock but actually there was no stock. I was very disappointed.
10. marraskuuta 2021
It is very difficult these days to find…
It is very difficult these days to find a passive loudspeaker crossover. Cecere was the only source in AUS and the device works perfectly.
If ambitious you could make same up for 1/2 the price but very difficult to source simple electronic parts these days
8. marraskuuta 2021
had a very helpful & friendly staff…
had a very helpful & friendly staff member chat on the phone , then ordered online, super fast shipping to me in WA. Fantastic 5 star service!
7. marraskuuta 2021
Brilliant Service!!
Brilliant Service!!
I ordered online and the questions i had were responded to (through web-chat on my phone) very quickly with very helpful responses! I was also very thrilled with how quickly i received my order!
I definitely will deal with Cecere's again!
Thanks.
2. marraskuuta 2021
super swift and easy to deal with
super swift and easy to deal with. Had to get a refund in the end but they were but they were great
26. lokakuuta 2021
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