We purchased a Tombone online in March. Still NO trombone. Everytime we contact the response is pretty much the same response, the only difference is the delivery date, first July, then November and t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sent us a cade we couldn't use and would only refund if we paid the return postage AND reimbursed them for the postage out. The guy was really offensive and asked if I was sure I had the right instrum... Näytä lisää
Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate... Näytä lisää
It's great to have a source that supplies bulk single gauge guitar strings. Good to not have to buy sets of strings all of the time when the high strings obviously break more often. Certainly gives yo... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
For 50+ years Cecere's Music has been servicing the music industry. Bringing high-quality instruments to Australia with the lowest prices and high-end service. Our Mission is to source and supply Australia with the best instrument on the market and we have been doing just that since the '70s! No matter what instrument you play, Cecere's Music has the right instrument for you. We have meticulously sourced the best instruments and music gear from around the globe, some from Japan, some from Spain, Italy, even from Australia. This is what makes us stand out from the rest. Focusing on quality is our number one goal. When shopping with us you'll find the lowest prices, free shipping and the best service in the industry. Whether you're a beginner, buying for someone else or a high-end professional we can help you with anything you might need. We know music gear inside and out, that's why Cecere's is the first choice, without a doubt.
Yhteystiedot
12-14 King William St, 5067, Kent Town, Australia
- 08 83319246
- sales@ceceresmusic.com.au
- ceceres.com.au
1,8
Välttävä
158 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great communication
Great communication! Great price! Only issue was it said in store and it wasnt. However, the team made sure I got the item in time for my gig
2. elokuuta 2022
Vastaus yritykseltä Cecere's Music
Thanks for the review, Bune. The feedback is great and we are working on resolving all of these issues. Thanks again.
good good good good good good good good
15. heinäkuuta 2022
Vastaus yritykseltä Cecere's Music
Wow! Jake knows what's up. Thanks for the good review.
Great service and Fast!
Great service! I needed a flight case for a guitar that I’m currently building. Cecere’s Music were super helpful and I now have my case to keep my precious parlor safe.
12. heinäkuuta 2022
Vastaus yritykseltä Cecere's Music
Thanks for the review, Jane.
The goods are not in stock and take…
The goods are not in stock and take more than half year to wait still never get in.
29. kesäkuuta 2022
Vastaus yritykseltä Cecere's Music
Hi Satit, I'm really sorry about this experience you've had with us. I can only explain that we have had a difficult time during the pandemic importing products into the country. It's frustrating for us as well, but we are hoping this improves in the near future as the world slowly returns to its former state. We will always do everything in our power to help and find an alternative if possible.
Thank you for leaving your review though. The feedback is very valuable to us as we are always looking for ways to improve.
The best music shop in town.
11. kesäkuuta 2022
very very helpful
18. toukokuuta 2022
Pretty fast delivery and good packaged
29. huhtikuuta 2022
Great service and product.
27. huhtikuuta 2022
Excellent Value for Money.
Item in excellent condition upon receiving and noted the the extra care taken to provide an additional layer of packaging much appreciated.
The item was precisely as per description and of good quality.
The only slight let down was the time it took from order to delivery of almost 21 days between SA and WA.
20. huhtikuuta 2022
Super helpful customer support
Super helpful customer support, didn’t have the exact rosin I wanted but I got something that seemingly suits my needs, perhaps even better!
13. huhtikuuta 2022
We ordered two RHODE microphones to use…
We ordered two RHODE microphones to use for Teams Meetings across a couple of sites. They work extremely well ... much easier for us to hear without background noise and echoes, etc.
Ordered on a Thursday afternoon and arrived before midday the next day!
Very happy camper!
Thank you to Cecere Music for excellent service!
6. huhtikuuta 2022
Vastaus yritykseltä Cecere's Music
Hey Cheryl, thanks for the great review. We're happy that you're happy!
Thank you for the good service.
2. maaliskuuta 2022
Vastaus yritykseltä Cecere's Music
Hey Jacqueline, thanks for the great review. We're glad we could help!
Thank you for your excellent care and…
Thank you for your excellent care and attention.
I appreciate your helpful, friendly, service that made the whole process simple.
Well done Cecere's Music!
Cheers,
Carolyn
10. helmikuuta 2022
dont buy violins online
i bought a gliga vasile violin from ceceres music .it was sent to me with a damaged finger board .also with a cheap bridge.i paid for professional set up .dont buy violins online .anyone .this was $1460 .such bad service .
18. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cecere's Music
Thank you for your feedback, Carol. We do find this review confusing and rather disappointing. Let's address every point you made. Firstly, every instrument we send, we double check for quality control and photograph the instruments immediately before packing and shipping, mainly because items can sometimes get damaged during transit. Upon checking the images, the violin was in perfect condition; no damage or blemishes. I can email you the photos with the time and date attached. Secondly, the bridge we used was the bridge that came with the violin which Gliga supply for that quality instrument. If you required a different bridge, that could have been organised easily. Thirdly, you did pay for a professional set up and it is exactly what you got. The pegs were conditioned, sound post positioned and the bridge was shaped specific to your violin. Your instrument was perfect ready for play. It was shipped in a sturdy case so unless the case was heavily damaged during transit, it's highly unlikely the instrument had incurred the damages you claim. Lastly, you question our service: We personally marked out and photographed the bridge positioning and personally wrote 'care instructions' just in case the bridge had shifted during transit. We included that print out in the case for you to follow. We have a full documented conversation between us outlining all your needs and requirements. We also managed to do it all during the Christmas and New Year period to make sure you received your new instrument in a good timely manner. We were never made aware that you were dissatisfied during our interactions. We take great care for every customer and every instrument we sell. We are at a loss as to how much more we could have done to make your experience better to meet your needs. So we can only apologise for not doing so.
Casio piano stand
I ordered a casio piano stand, it was competitively priced, with free delivery, and arrived in great condition, exactly as described online.
17. tammikuuta 2022
Their customer service is 10/10.
12. tammikuuta 2022
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