My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Näytä lisää
Yritys on vastannut
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Näytä lisää
Yritys on vastannut
I was experiencing problems trying to add a new card to my account as my old one had expired so I contacted customer support, Vivienne managed to get the problem resolved that day. Great service. Th... Näytä lisää
Yritys on vastannut
4,8
Erinomainen
6 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Hannah Howes was very very helpful &…
Hannah Howes was very very helpful & reassuring.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you for a great review we are really pleased to see that Hannah was able to assist you and resolved your query quickly, we will be sure to let her know she has received great feed back. Thanks once again
Great service from Caxton help desk…
Great service from Caxton help desk today. Got through in less than 2 minutes and adviser Kershawn resolved my problem very professionally and with great patience.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Keshawn, We pride ourselves on customer service excellence and are so pleased you experienced this first hand. Thanks again
Keshawn was very helpful and patient.
Keshawn was very helpful and patient.
He spoke clearly and resolved my problem quickly.
Thanks you
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Thank you to the Caxton Support Team
Thank you to the Caxton Support Team, especially Hugo and Keshawn, for your prompt help and support. You provide amazing customer service. A special thanks as well to our account manager, Davie Cope, who is always ready to help.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
very knowledgeable and helpful
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that your experience has been a positive one. Thank you once again.
Lauren was extremely helpful and…
Lauren was extremely helpful and efficient. She helped us in every way.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that your problem was resolved by Lauren who proved to be helpful and efficient. Thank you for sharing your positive experience with us, we appreciate it.
I spoke with Hannah and just wanted to…
I spoke with Hannah and just wanted to say how wonderful she was. She was so patient and calm, and I felt completely supported throughout the call. She handled everything so efficiently and made the whole experience really easy for me. She’s a real credit to your team.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know she has received a fabulous review.
Took a few minutes to get connected but…
Took a few minutes to get connected but the operative was extremely patient, friendly and helpful . No AI involved . Excellent.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you for a great review we are really pleased to see that we were able to assist you and resolved your query quickly, we will be sure to let the team know. Thanks once again
I have used Caxton for over 10 years…
I have used Caxton for over 10 years for travel. It has always been reliable and convenient for budgeting pre-trip and managing spending whilst away. Never have an issue transfering unused funds back to my current account post-trip and to topup for another trip is quick and easy. I have recommended Caxton to several people over the years. Just finished topping up for my latest adventure and at this point Caxton is as vital as my passport!
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Customer service... a rare thing thesedays.
To cut a long story short, I had a problem with a renewed Caxton card being lost in the post. Via email, I was in touch with Keshawn Farquharson, who was brilliant from start to finish via email to get this problem solved. Shout out to Jessica Naprienko, too. Replacement card in post to Spain already.
It feels almost surreal for a financial service provider to be not just competent, but really sweet.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that Keshawn was able to assist you with your account and a new card was ordered for you. We will be sure to let him know. Thank you once again.
Very professional and helpful approach…
Very professional and helpful approach to my issue. Polite and sympathetic in attitude.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you for a great review we are so pleased to see that Michael was able to assist you with resolving your query and was very patient and helpful, we will be sure to let him know he has received great feed back. Thanks once again
Brilliant customer service thank you
Brilliant customer service thank you
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know
Great customer support
Great customer support. My request was fulfilled in no time
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We are so pleased to hear that the team were able to assist you recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand. We will be sure to let the team know.
Simple systems and great customer…
Simple systems and great customer service.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Had to change my surname on an expired…
Had to change my surname on an expired card. Within 2 hrs of sending an email with my deed name change it was sorted and a new card in the post. Impressed :)
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that your problem was resolved quickly. Thank you for sharing your positive experience with us, we appreciate it.
Caxton Travel Card
Can’t recommend this card and the customer service enough ✨✨
Been using it for nearly 4 years while travelling all over Asia , Malaysia and Australia
Customer Service has always been within 24 hours, maybe sooner because of my time differences.
The app is super customer friendly
So easy to load the card and transfer funds to friends accounts.
Added to Apple wallet and every transaction pops up on my Apple Watch and iPhone screen, making it very secure.
🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that your problem was resolved by Keshawn recently, and we would like to thank you for sharing your positive experience with us, and becoming a great advocate for the Caxton travel card. we truly appreciate it. Many thanks.
Great customer service
Super quick response on email from Michael and account updated immediately
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Michael as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Vastaus yritykseltä caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Outstanding customer service and support
I needed to change my surname and email address so I contacted Caxton customer support. My query was answered instantly and the email address change was immediate. I was also offered a replacement card in my new name but because I was travelling abroad I requested that the new card be delayed until I returned to the UK. Customer service could not have been more helpful and when I requested the new card on my return, the request was actioned immediately. Outstanding service. I wouldn't go anywhere else for a foreign currency debit card.
UPDATE: After returning from my trip abroad, I requested a replacement debit card in my new name and the response was lightning-fast and courteous as I had expected. The card arrived very quickly in the post. Outstanding service once more.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We are so pleased to see that Lauren and the team were able to assist you recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand. We will be sure to let the team know.
A very helpful and knowledgeable…
A very helpful and knowledgeable support staff member who gave me easy to understand advice and guidance
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom! Sebastian is happy he could assist you
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