Carwiz Croatia Arvostelua 

Scam. Fraud.

Beware.

Returned car undamaged.

They fabricated a damage claim.

Video of.so called evidence included what can only be described as a smudge and a dust speck.

The charge landed against our credit card account days later.

£806.31 charge.

Presently seeking a legal claim against the company.

You have been warned.

Michael and Maria Langridge.

Grote oplichters! Nemen onterecht geld van je MasterCard 2 weken na terugkomst. Negeren elk mailverkeer. Nooit meer Carwiz!!!

The return process was disappointing. The employee inspected the car and told us everything was fine, but later an additional cleaning fee was charged to my credit card without any prior notification or invoice. The invoice was only provided after I contacted the rental company and asked for an explanation.

When we requested evidence showing that the vehicle required additional cleaning, we were instead asked to provide evidence that the vehicle had been returned clean. The rental company was unable to provide any photos or documentation supporting the charge.
The car was also quite heavily worn for its age. Based on this experience, I would not recommend this rental company.

Horrible
Do not use this rental car company.
The Wil charge exorbitant fees for minor damage.

Terrible. Dont do it.

We arrived exactly on time to pick up our prebooked car in Dubrovnik.
I understood that I had rented the car for 6 days adding the additional insurance premium and was prepared to leave a deposit via my credit card of £2200.
On arrival I was encouraged to complete my details online to avoid delays. I did this.
The whole process still took over an hour.

The very curt female at the desk spent a significant amount of that time frankly aggressively trying to sell us additional Insurance for the 6 day rent costing €350. When I asked for an explanation of the costs resulting in the final charges for the car being €550 she showed zero patience and absolutely no humility repeating that I would have to get a report from the police for any damage if I did not take out the insurance and that they would only charge my credit card €300 instead of €2200.
(Just as a benchmark- I don’t pay that a year for fully comprehensive insurance on my car in the UK.)
I requested a VW T-Roc or similar. I was given a Dacia Duster. ☹️
The young man who pointed out the defects implied that the petrol was full to full however the car was certainly not full when we drove it away. It was filled to the brim on returning the car. On clarifying when we returned the vehicle the equally stroppy young female said ‘no, - same to same’.
I felt obligated to point out to her that the windscreen wiper on the driver side was defective. She offered zero apology and when I asked whether it was usual to apologise she sulkily said ‘what can I do? - I’ll get you the customer services details’.

I’m afraid I cannot recommend this car hire company. My recommendation would be - Give CarWiz a wide berth.

Excellent service. No hassle. Everything very well explained. Relaxed and courteous staff.
I will Highly recommend to use this company

Unbedingt meiden. Ein Vorschaden der fast nicht sichtbar war hat dann zu einem kleinem Schaden (ein Teil an der plastik Radlaufabdeckung während der fahrt abgefallen)geführt. Das kleine Plastik Teil wurde dann mit 400€ in Rechnung gestellt.

Never again- tried to charge me for a scratch that was simply nothing to do with me. I had the feeling this was a regular tactic of theirs.

Just come back from Split, Croatia and although the car was fine they tried to hard sell us extra insurance for circa £350 extra. It was only for 10 days but as others have said they try to scare you by saying the insurance you have isn’t good enough. Pure up selling. Regarding cleaning they also tried to charge us €20 extra so we could bring it back unclean or ‘it could be €25’ if not. Another attempt at upselling. We cleaned it and agreed with the man in the lot that everything was fine. HOWEVER as we walked to the airport we were sent an email saying we were being charged an extra €25. We immediately went to desk, complained, particularly about the blatant lying and the charge was rescinded.

Simply - don’t use this company - they will ruin your trip. Extra fees with no paperwork to support them. Totally unsuitable cars. Extortionate charges for tiny scratch that UK rental cos disregard as wear and tear . Eg €700 for an edge of door knocking against a wall only small paint scratch. They charge your card and keep your deposit €2200 for weeks despite all charges paid . I’m expecting to reach out to Amex to get mine back from them.
And they simply don’t care about all this.

⭐ 1/5

Very disappointing experience with CARWIZ. I would not rent from them again.

When we arrived to collect the car, there were four separate groups of customers at the desk, and every single group seemed to be having an issue or making a complaint. That should have been our first warning.

We had already purchased rental insurance, but there was significant pressure at the desk to buy CARWIZ’s own full insurance. We were told that without their insurance, we would need a police report in the event of any damage. While I understand rental companies have procedures around accident documentation, the whole conversation felt much more like an attempt to upsell their insurance than a helpful explanation of the policy.

I had unfortunately forgotten my credit card and only had a debit card. My partner was also named on the rental agreement and had a valid credit card, so we asked whether the booking could simply be changed to his card. This was refused. Again, the solution we were repeatedly pushed towards was purchasing their additional insurance.

We were also told there would be a €15 cleaning fee, something I have rarely encountered when renting a car. Ironically, when we eventually received the vehicle, the interior was not particularly clean in the first place.

The collection process took around ONE HOUR. In my experience, collecting a pre-booked rental car normally takes around 10–15 minutes.

Finally, we specifically booked and paid for a Fiat 500 because we wanted a small car. We were told that neither a Fiat 500 nor a similar small vehicle was available and were instead given a much larger car, which we specifically did not want.

Overall, the entire experience felt focused on finding ways to add extra charges and sell additional insurance rather than simply providing the car and service we had booked and paid for.

Long wait, unexpected cleaning charge, very aggressive insurance upselling, and not even the vehicle category we booked.

Unfortunately, based on our experience, I cannot recommend CARWIZ.

A fuir : une arnaque !!!
Dès votre arrivée, des suppléments sont chargés comme le nettoyage de la voiture, le passage sur les îles,…
Ensuite, ils ne font pas d’état des lieux à l’arrivée, par contre au retour, ils vous imputent la moindre petite gratte à des prix astronomiques, c’est tout simplement du vol !!!

Izbjegavati ovu kompaniju, Cista pljacka.
Personal ti i procjenjuje ne postojece ogrebotine.

Ne moze da se razgovara s njima.

Nadam se da ce zatvoriti poslovnicu u Sarajevu ( aerodrom)

Ljudi ne dolazite kod njih.

Nuestra experiencia con Carwiz en el aeropuerto de Dubrovnik fue muy decepcionante y, sobre todo, nos pareció muy poco transparente.

Reservamos dos Renault Captur o similares a través de Booking. Al llegar al mostrador de Carwiz, nuestra recogida estaba prevista para las 23:00 y llegamos aproximadamente 30 minutos tarde por circunstancias ajenas a nosotros. Por ello, nos cobraron 30 € adicionales por coche por la recogida fuera de horario, algo que posteriormente aparece reflejado en las facturas.

Además, como las dos reservas estaban a mi nombre y yo no podía ser el conductor principal de ambos vehículos, tuvimos que añadir un segundo conductor y pagar 25 € adicionales, también reflejados en la documentación. Contract-26-160-2598.pdf

El problema más grave: el seguro

Antes de viajar ya habíamos pagado aproximadamente 50 € por coche por el seguro de cobertura Premium de Booking.

Sin embargo, al llegar al mostrador de Carwiz, el personal nos dijo literalmente que el seguro que habíamos contratado a través de Booking «no servía para nada».

Nos explicaron que, aunque hubiéramos pagado ese seguro, teníamos que dejar un depósito de 1.800 € por coche y que, según nos indicaron, ante cualquier problema o daño en el vehículo, independientemente de cuál fuera el problema o de su gravedad, podían retener el importe íntegro del depósito.

Esto suponía exponernos a tener 3.600 € retenidos entre los dos coches, pese a haber pagado previamente los seguros de Booking.

Acto seguido nos ofrecieron contratar su Premium Protect por 200 € por coche, con el que el depósito se reducía a 200 € por vehículo.

En ese momento sentimos que nos estaban poniendo en una situación de miedo para que contratáramos el seguro adicional. Evidentemente, nadie quiere arriesgarse a que le retengan 1.800 € por un coche ante cualquier pequeño problema, así que acabamos contratándolo.

Las propias facturas de Carwiz confirman que pagamos 200 € de Premium Protect por cada coche, además de los suplementos correspondientes.

En total, solo en el mostrador acabamos pagando 485 € adicionales entre los dos vehículos, sin contar lo que ya habíamos pagado previamente a Booking.

Entiendo que una empresa pueda ofrecer seguros adicionales y exigir un depósito. Lo que nos parece inaceptable es que, después de haber contratado y pagado un seguro a través de Booking, se nos diga literalmente que «no sirve para nada» y se nos presente una situación en la que cualquier incidencia puede poner en riesgo 1.800 € por coche.

Uno de los coches tampoco cumplía nuestras expectativas

Uno de los vehículos entregados fue un Opel Crossland 1.2 automático, matrícula ZG2352LD, en lugar de un Renault Captur. El propio contrato confirma el modelo, matrícula y que tenía 79.141 km en el momento de la recogida. Contract-26-160-2589.pdf

El coche era bastante antiguo y, lo más preocupante, no nos transmitía seguridad al conducirlo. El volante era extremadamente ligero y tenías que girarlo bastante para que el coche reaccionara. Además, hacía ruidos extraños al acelerar, algo que nos preocupó durante el alquiler.

No esperábamos recibir un vehículo en esas condiciones después de haber reservado un Renault Captur o similar.

La devolución y el cargo de limpieza

Otro punto que nos parece especialmente injusto fue la devolución.

El Opel Crossland nos fue entregado con 6/8 de combustible, mientras que el Renault Captur estaba a 8/8. Esto aparece reflejado en los propios contratos.

Nosotros devolvimos los coches limpios, incluso en mejores condiciones de limpieza que cuando los recogimos, ya que inicialmente tenían suciedad y barro. Además, devolvimos uno con 8/8 de combustible y el otro con 7/8, es decir, el Opel incluso tenía más combustible que cuando nos lo entregaron.

Cuando devolvimos los vehículos, el empleado de Carwiz estuvo aproximadamente 10 minutos revisando cada coche y nos dijo que estaban en perfectas condiciones y que los depósitos serían devueltos íntegramente.

Sin embargo, posteriormente recibimos únicamente 390 € de los 400 € de depósito.

Al contactar con atención al cliente de Carwiz, nos informaron de que habían descontado 10 € por la limpieza de uno de los coches. La factura confirma ese cargo de limpieza. 8c93c73e-9482-4cc5-afa2-af12c4d3ffba.pdf

Nos parece especialmente incomprensible cobrar una limpieza después de haber entregado los coches limpios y, además, después de que el empleado que realizó la inspección nos confirmara que los vehículos estaban perfectamente.

No volveremos a alquilar con Carwiz. La experiencia nos dejó la sensación de que el precio inicial no refleja realmente lo que puede acabar pagando el cliente.

Mésaventure pour un voyage ou la réservation en ligne n'a posé aucun problème avec la carte bancaire. Sur place, c'est un autre discours. Assurance obligatoire car la dite carte n'est pas acceptée. Sauf si on paye l'assurance ^^ :D Arnaqueur, Voleur etc... Merci,

A fuir absolument 30 euros de frais pour retard de prise de véhicule lié au retard du vol, surplus de 200 euros pour des "traces de transpiration" sur un fauteuil alors que nous avions déjà pris un forfait nettoyage. Le véhicule a été rendu propre sans dommage nous avions même passé un coup d aspirateur alors que nous avions pris le forfait nettoyage.

On July 10th, we rented a car from Carwiz for 10 days. We had paid for a Volkswagen Golf, but upon arrival we were given a Citroën C3 Aircross, with the explanation that this was an equivalent vehicle. We strongly disagree with that, as we do not consider it a comparable car.

After all documents had been signed, we were informed that the car had to be returned clean. We respected this requirement, had the car washed, and returned it after 10 days. The Carwiz employee checked the vehicle and confirmed that everything was in order.

However, after returning home, we discovered that Carwiz had still charged us €25 for cleaning the car.

We find this extremely disappointing and unacceptable. We fulfilled all the requirements and were even told at the time of return that everything was fine. This feels unfair and gives us a very negative impression of Carwiz’s service.

Sehr hilfsbereites Personal, jederzeit wieder zu empfehlen.
Im Notfall wurde alles gemacht, dass mir geholfen wurde.

Personal muy amable y todo explicado correcto