Scam alert
Scam alert !
I'm not surprised to see a 1.7 score on here.
A brutal time-wasting exercise this morning with 6 different staff members of CarTow.ie and their 'host company' Easitrip, has resulted in me writing this review to hopefully help others to switch to other services - because if you stay with these two companies, you'll be scammed if you need roadside assistance or breakdown.
I haven't got time to tell the whole story here - but they are running a scam [they charge you at a high rate per km for the provision of the tow-truck if you live more than 15km from wherever the tow truck has to drive from to get to you - and they don't tell you about ANY extra charge until the tow-truck is on it's way to you - then, it's 'if you don't pay, we cancel the truck' !
The driver was a lovely guy - it's the management of both companies that have put this scam proceedure in place recently.
It wasnt in place 9 years ago. For the past 9 years, I've been paying 3.99 a month [48 per annum] to Easitrip, for breakdown I've never needed to use [I've always used my AXA Insurance cover instead] - that's 432.00 I've paid to them at no cost to them - and when I tried to use the service today, I was scammed out of 26 because they said 'I lived too far away [in Balbriggan]'. Balbriggan is only 19km from the Swords address of my car mechanic - need I say more. Scammers - There's no mention of this scam charge on their website either - in fact, there's no mention of breakdown assistance on their site anymore - but they are still taking that 3.99 monthly from the majority of their customers ? I'm a customer of Easitrip [and NTA before them], since 1990 - 36 years - but their customer services staff are abysmal. All staff I dealt with today have a lazy, couldn't care less attitude - they are policing themselves and have refused to escalate my concerns to [real] management.
Switch to a different breakdown service provider - an honest one, like AXA etc, and switch to Eflow of course too - I'm doing that now to solve the problem.