Horrific experience Waiting over two weeks for a simple repair that's covered by the warranty having found out it only cost 250euro we have arranged our own repair Amazing a company could be s... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Had an experience where I broke down on the motorway. Second incident in a month. I rang Car Simples roadside assistance and within 45 mins they were with me. they towed my car to a garage and got me... Näytä lisää
Yritys on vastannut
I have to agree with the negative reviews on here about this company. From my first time engaging with them they have been troublesome. From multiple calls and emails, which they have ignored. The co... Näytä lisää
Yritys on vastannut
Experience is good. For the first I started with reimbursement process, went well in the end to reimburse the amount. Pros: - customer service is good they were professional. - In the end... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Car Simple, we are committed to providing motorists across Ireland with straightforward, reliable protection for their vehicles and peace of mind when they need it most. As a regulated insurance intermediary, we work with leading brands and dealers to offer a range of automotive protection products, including Used Car Warranties, Extended Warranties, GAP Insurance, SMART Insurance, Alloy & Tyre Insurance, and Breakdown Assistance. Our focus is on delivering exceptional customer service, fair and transparent claims handling, and products that provide genuine value. We understand that making a claim can be stressful, which is why our experienced team is dedicated to guiding customers through the process with professionalism, empathy, and clear communication. At Car Simple, we believe in building long-term relationships with both our customers and our dealer partners through trust, integrity, and consistently high standards of service. Whether you're purchasing a vehicle or protecting one you already own, our goal is simple: To help keep you on the road with confidence.
Yhteystiedot
12 Marrion Square, D02H798, Dublin, Irlanti
- 015313000
- customercare@carsimple.ie
- carsimple.ie
3,5
Keskitasoinen
62 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The team were amazing and fast
The team were amazing and fast. Couldn’t give more of a positive review
30. heinäkuuta 2026
I dealt with Chrissie
I dealt with Chrissie, who was a pleasure to deal with. She went above and beyond kept in contact throughout the whole process. I'd give 10 stars if I could
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Car Simple
Thank you so much for your fantastic review.
We are delighted to hear that you had such a positive experience with Chrissie. Providing exceptional customer service is something we pride ourselves on, and it's wonderful to know that Chrissie kept you informed throughout the entire claims process and went above and beyond to support you.
We will be sure to pass on your kind words to her, it will mean a great deal. Receiving feedback like yours is a fantastic recognition of the dedication and care our team strives to provide every day.
Thank you once again for your support and for choosing CarSimple. We truly appreciate your recommendation and look forward to being there for you should you ever need us again.
Kind regards,
The Car Simple Team
Great Service
We have nothing but great service from Tyrone and Joe from an account point of view. The lads always go above and beyond for us and our customers. Highly recommend
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Car Simple
Thank you very much for your kind words and for taking the time to leave us a review.
We are delighted to hear that you have had such a positive experience working with Tyrone and Joe. Building strong relationships with our dealer partners and ensuring the best possible outcomes for both our customers and theirs is something we take great pride in, so it is wonderful to receive feedback like this.
We will be sure to pass your comments on to both Tyrone and Joe, who will be thrilled to know that their efforts are appreciated. Going above and beyond is exactly the level of service we strive to deliver every day.
Thank you again for your recommendation and for your continued support. We look forward to working with you for many years to come.
Kind regards,
The Car Simple Team
Horrific experience
Horrific experience Waiting over two weeks for a simple repair that's covered by the warranty having found out it only cost 250euro we have arranged our own repair
Amazing a company could be so useless
would recommend to stay away
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Car Simple
Dear David,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating it must have been to wait for a repair, particularly when you felt it should have been resolved much sooner.
At Car Simple, we strive to provide a prompt and efficient service, and it is disappointing to learn that we did not meet your expectations on this occasion. We would appreciate the opportunity to investigate the circumstances surrounding your claim and better understand what caused the delay.
Unfortunately, we are unable to identify your case from your review alone. If you could please contact us directly with your policy number, vehicle registration, or claim reference, we will review the matter as a priority and provide you with a full update.
We sincerely apologize for the inconvenience caused and thank you for bringing this to our attention. We value all feedback as it helps us improve the service we provide to our customers.
customercare@carsimple.ie
Kind regards,
The Car Simple Team
Dealing with Chrissie in the claims…
Dealing with Chrissie in the claims department was a pleasure. She is efficient and understanding. Will be getting Car simple warranty on my next car too
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Car Simple
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Chrissie and that she was able to provide the efficient and understanding service that we strive to deliver to all of our customers. We will be sure to pass your kind comments on to her, as feedback like this is always greatly appreciated by our team.
It's fantastic to know that we were able to assist you with your claim and that you would consider choosing a CarSimple warranty again for your next vehicle. Your trust and support mean a great deal to us.
Thank you once again for your recommendation, and we look forward to being of assistance in the future.
Kind regards,
The Car Simple Team
I have to agree with the negative…
I have to agree with the negative reviews on here about this company. From my first time engaging with them they have been troublesome. From multiple calls and emails, which they have ignored. The cover I purchased from them was pretty expensive and when I needed them they sent on their new terms and conditions, which was 10 pages longer than the copy I signed. I could only recommend to avoid this crowd and go further afield. Plenty of other reputable companies operating here
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Car Simple
Thank you for taking the time to share your feedback.
We are genuinely sorry to read about your experience and are disappointed to learn that you feel let down by both our communication and the handling of your warranty cover. We understand how frustrating it can be when expectations are not met, particularly when you have invested in a product intended to provide peace of mind.
We take concerns regarding communication and policy documentation very seriously. We would welcome the opportunity to review your experience in detail, including the concerns you have raised regarding the terms and conditions provided and any correspondence that you feel may not have been adequately addressed.
Unfortunately, we are unable to identify your account from your review. If you would be willing to contact us directly with your policy number, vehicle registration, or claim reference, a member of our management team will investigate the matter thoroughly and respond to your concerns.
We appreciate all customer feedback, both positive and negative, as it helps us continuously improve our service and processes.
customercare@carsimple.ie
Kind regards,
The CarSimple Team
Very bad response
Very bad response, no reply to emails, no proper answers, they will tell you to do the diagnostic from anywhere then if it's appropriate, they will agin want to do another diagnostic and repair with their own preferred garbage.. So we have been losing money over this diagnostic tests.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Car Simple
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our claims process has not met your expectations. We understand how frustrating it can be when communication is perceived to be lacking and when additional diagnostic work is required before a claim can be progressed.
Diagnostic procedures are often necessary to accurately identify the cause of a fault and to ensure that any repairs carried out are appropriate and covered under the terms of the warranty. However, we appreciate that this process can be inconvenient, particularly if it results in additional time and expense.
We would welcome the opportunity to review your case in full and address the concerns you have raised regarding communication, diagnostics, and the repair process. Unfortunately, we are unable to identify your claim from your review alone.
Please contact us directly with your policy number, vehicle registration, or claim reference, and a member of our team will investigate the matter as a priority.
We sincerely apologise for any frustration caused and appreciate you bringing your concerns to our attention.
customercare@carsimple.ie
Kind regards,
The CarSimple Team
Had an experience where I broke down on…
Had an experience where I broke down on the motorway. Second incident in a month. I rang Car Simples roadside assistance and within 45 mins they were with me. they towed my car to a garage and got me and my daughters home safe. The following morning the claim team called me and explained the process and ensured I understood everything. My car was repaired in four days, it was the turbo that had seen better days. Would recommend this insurance company to all.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Car Simple
Thank you so much for taking the time to leave such a wonderful review. We are truly sorry to hear that you experienced two breakdowns in such a short space of time, especially while travelling with your daughters, but we are delighted that our roadside assistance and claims teams were able to support you when you needed it most.
At CarSimple, ensuring our customers feel safe, supported and fully informed throughout the entire process is extremely important to us, so it is fantastic to hear that the team kept you updated and helped get you and your vehicle back on the road as quickly as possible.
We really appreciate your recommendation and your trust in CarSimple. Wishing you many miles of safe and trouble-free motoring ahead.
AVOID! A "Scam System" designed to deny claims.
Do not buy a warranty from CarSimple. They use a "scam system" with their recommended garages to avoid paying for real repairs.
I had a clear mechanical failure (failed A/C evaporator), but they sent me to a "cowboy" garage that ignored the fault and only did a cheap "patch-up" job to save the company money. Now they won't answer the phone. They take your money for "coverage" but do everything possible to avoid fixing the car. Complete waste of money. AVOID!
3. helmikuuta 2026
Oma-aloitteinen arvostelu
I couldn't fault the service
I couldn't fault the service. Christine was so helpful and followed up any queries with a thorough explanation. Can't praise her enough!
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Excellent Customer Service
Excellent Customer Service, prompt and effecient.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Car Simple are just a waste of money
Car Simple are just a waste of money. They denied my claim as I did not comply with THEIR rules regarding servicing intervals. The issue was nothing to do with oil change or servicing. They are just scammers.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Car Simple
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are dissatisfied with the outcome of your claim and understand your frustration. We appreciate that receiving an unexpected claim decision can be disappointing.
At Car Simple, all claims are assessed in accordance with the terms and conditions of the policy, including any servicing and maintenance requirements. These requirements are designed to help ensure that vehicles are maintained in line with manufacturer or policy guidelines throughout the period of cover and it is the owners responsibility to maintain there vehicle.
We value all customer feedback and are committed to treating every claim fairly and transparently.
Simply a horrible experience
Simply a horrible experience! It's a scam!
I had a problem with my battery, which in practice costs 200 euros. First of all, one of the garages they recommended told me they didn't like working with "Car Simple" because they always cause problems. At first, I didn't believe them, but then it turns out that to change a simple battery, they drown you in paperwork. They even ask for things they should already have. The worst experience ever! I wouldn't recommend them to anyone.
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Experience is good.
Experience is good.
For the first I started with reimbursement process, went well in the end to reimburse the amount.
Pros:
- customer service is good they were professional.
- In the end amount is reimbursed.
- No waiting period for customer care.
Few cons
- since it is first time for me, wasn't find the proper guidance thru whole process. Has to do and go here and there to get quotes and get it approved.
- The recommended garages are not near to location and they won't pick the call too.
- I have waited almost 20 days to get it approved.
- if possible please increase the diagonals cost incurred. (As you recommends it should be fully covered from you).
- unable to find website with proper information in online.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Best guys to deal with!
Best guys to deal with!
Had a gearbox problem with my Volvo and contacted claim department about it. Chrissie was very helpful!
Jeep was back on the road in less than a week.
Highly recommend to get Car Simple extended warranty policy for you peace of mind!
12. elokuuta 2025
Oma-aloitteinen arvostelu
Their lack of communication is so…
Their lack of communication is so disappointing. I have had no car since April of this year due to a fault that should be covered under warranty which was initially accepted and after 2 months they decided not to. I have requested the decision be reviewed & overturned and have had no reply to any calls or emails for 4 weeks now. I've had no choice but to contact the ccpc (ombudsman) who are now assisting me. Absolutely shocking behavior.
21. elokuuta 2025
Oma-aloitteinen arvostelu
Needed a new car battery after…
Needed a new car battery after purchasing car and it was still under warranty and car simple sorted it out quickly and the process was SIMPLE 😁
23. heinäkuuta 2025
I worked with Mr Rajveer
I worked with Mr. Rajveer at carsimple.he arranged the transaction to buy my car.
He was very curtious and efficient and did the job very smoothly and professionally.
I recommend this company to whomever who wants to buy or sell a car.
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
STEER CLEAR FROM THESE ABSOLUTE…
STEER CLEAR FROM THESE ABSOLUTE SCAMMERS! Nothing simple about dealing with them! They won't cover anything and are always trying to catch you out or push the blame on you. Absolute chancers!
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Car Simple
We’re genuinely sorry to read your comments and to hear that you feel this way. That’s certainly not the experience we aim to provide.
We work hard to ensure our customers understand what’s included in their policy, and we follow strict guidelines when assessing claims to ensure they’re handled fairly and consistently. We’re also transparent about exclusions and terms at the point of sale.
If you feel your claim was handled incorrectly or if something hasn’t been properly explained, we’d really appreciate the chance to look into it further for you. Please contact us at info@carsimple.ie with your policy number or vehicle registration so we can review everything in full.
STAY CLEAR !!!
STAY CLEAR !!!! off this company or any garage that sells there warranty
On the 16th of June my wifes jeep broke down it only recently been serviced and had done just over 700 km and stopped working
We went to 3 garages at time to get the jeep repaired with all 3 refusing to take the job on cause the warranty was with car simple and them stating that there to hard to work with and they don’t like paying out so it’s to much hassle and go get car simple to give ur a mechanic
We then sent the car to kylemore motor centre on behalf off car simple to a man called billy real nice man and he went and found the problem and reported the issue to car simple who have now rejected the claim and left us now having to get the jeep fixed ourselves this company will do every single thing no to pay out and it’s the reason y a lot of garage will not work with them so my advice to anyone reading this is stay away from this warranty and any garage using them
I will be bringing these to court having spoke to my solicitor
So please be aware from this cowboy company
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
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