Just had visit from Jack to clean lounge carpet and suite. I was very impressed with the outcome and Jack was a good ambassador for the company being extremely polite/friendly and very professional... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Victor arrived exactly on time and immediately got to work.I am so impressed by the results. Two little dogs, after a wet muddy winter, had really messed up light beige carpets. Transformation. Wonder... Näytä lisää
Yritys on vastannut
Mike came to clean the dining room and lounge, I was so embarrassed by the dirt he removed from our "clean" carpet I have booked for the remainder of the house to be done. as for Mike, prompt, persona... Näytä lisää
Yritys on vastannut
Jack arrived on time, he was very helpful also customer focused. After our lounge carpet had been cleaned , we were very pleased when Jack told us he was able to remove some stains . It all looked... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Carpet Bright UK
Yrityksen kirjoittama
Carpet Bright UK offers exceptional carpet, rug, curtain, mattress and upholstery cleaning services to domestic and commercial customers across London and the Home Counties.
We're a professional carpet and upholstery cleaning company established in 1995. We offer fast, effective, and affordable cleaning solutions with long-lasting results, working closely with our customers to ensure their individual needs are met. Our industrial steam cleaning machines and team of certified technicians guarantee high-quality workmanship with every clean.
Why use Carpet Bright UK?
We only use eco-friendly natural cleaning solutions. Our super-quick carpet-drying system works within two hours. We will never pressure you to buy or offer you a service you don’t need. Our certified team takes pride: you’re guaranteed a great job on the day.
Carpet Bright UK’s technicians offer exceptionally high standards of customer service. We’ll always tell you clearly what we’re going to do before we start. We’ll make sure to arrive on time: punctuality is our watchword. We offer a no shrinkage guarantee. We are fully insured.
Areas We Serve
London, Kent, Surrey, East Sussex, West Sussex, Berkshire, Buckinghamshire, Hertfordshire & Essex.Yhteystiedot
Yhdistynyt kuningaskunta
- 02030115590
- info@carpetbright.uk.com
- carpetbrightuk.com
4,8
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing outcome done by carpet bright
Amazing outcome done by carpet bright . My living room carpet and porch carpet look absolutely brand new again. David and Alvin were very punctual arriving on time and we are so pleased to both of them for doing a very professional job. Highly recommend this company.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you, we really appreciate this! David and Alvin will both be delighted to hear the living room and porch carpets are looking brand new again, and we're pleased their punctuality and professionalism made such a good impression. We look forward to serving you again in the future.
Zac has done a wonderful job
Zac has done a wonderful job, left the carpets as new. They all have been very friendly when asking questions and how to take care of the carpets so they last longer. I know who to call next time I need to clean my carpets.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you, David, we really appreciate this! Zac will be pleased to hear the carpets are looking as new, and it's great that the aftercare advice was helpful too. We look forward to being your first call next time!
My carpets look amazingly clean and…
My carpets look amazingly clean and smell great. Mike was very professional friendly and respectful of our house. He was a pleasure to have in and I wouldn’t hesitate to call again or recommend to anyone else.
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you, Sas, we really appreciate this! Mike will be pleased to hear his professionalism and respect for your home made such a good impression, and we're delighted the carpets are looking and smelling great. We look forward to serving you again in the future.
Excellent Service
I booked Carpet Bright to arrive at 8 am this morning, Marion arrived on time and has cleaned my living room carpet to an unbelievable standard, I have had carpet cleaners before but, never have they cleaned to such a high standard. I recommend this Company without hesitation, excellent service. Thank you Marion
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you, Jules, what a wonderful review! Marjan will be thrilled to hear that the standard of clean stood out above all previous experiences, and we're delighted the living room carpet came up to such a high level. We really appreciate the recommendation and we look forward to serving you again in the future.
Victorious Victor.
Victor arrived exactly on time and immediately got to work.I am so impressed by the results. Two little dogs, after a wet muddy winter, had really messed up light beige carpets. Transformation. Wonderful. The various items of upholstery on the to do list , were also rejuvenated superbly. I hadn't realised how shabby they were until Victor revealed the vibrancy of their colours and texture. CarpetBright may not be cheap, but their results are fantastic. Worth every penny. I have used other companies in the past and always been rather disappointed. Not today. Thankyou Victor.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you, Hannah, what a review! Victor will be absolutely thrilled to read this. Tackling light beige carpets after a muddy winter with two dogs is no small task, and to hear the upholstery colours came back to life too makes it all the more rewarding. We really appreciate you making the comparison with other companies and we look forward to serving you again in the future.
Dan did an excellent job cleaning our…
Dan did an excellent job cleaning our sofa
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you, Mrs Goldsmith, we really appreciate this! Dan will be pleased to hear the sofa came up so well. We look forward to serving you again in the future.
Absolutely outstanding highly…
Absolutely outstanding highly recommended
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you, Lewis, we really appreciate this! Outstanding is exactly what we aim for and we're delighted it came through on the day. We look forward to serving you again in the future.
Carpet Bright
Mike from carpet bright has just finished cleaning our lounge carpet. He has done an absolutely wonderful job.He has removed tea and coffee stains and glue stains. I would definitely recommend Mike and Carpet Bright to anyone.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you, Joy, we really appreciate this! Removing tea, coffee and glue stains is a real test and we're thrilled Mike delivered such a wonderful result on the lounge carpet. We look forward to serving you again in the future.
Poor communication, poor customer service.
On 27 March 2026 Zac Dimitrov of Carpet Bright visited my home to clean the carpets. My front door step had just been replaced less than 24 hours earlier with a new sandstone step which cost me £2150. Mr Dimitrov left two wet buckets on my new door step leaving ring marks. I asked him "What is this?" he replied "Water". Inside the buckets he had containers of liquid cleaner, or solvent of some sort. He cleaned the carpets effectively. After he left, the marks on the step remained. I tried to scrub them with water. They remained, which proves the marks were not made by water. They were made by a different fluid from water.
On 31 March I lodged a complaint. I received a reply from Natasha Alleyne who told me the issue would be referred to the senior management team. Today is 27 April; I have not received a reply. My builder returned and was able the grind down the new step to below the depth of the stain, thereby solving the problem.
To conclude: Carpet Bright are competent at cleaning carpets. They failed to solve a problem caused by them. Their customer service could not be worse.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Hello Paul,
Thank you for taking the time to leave your feedback, and we are truly sorry for the experience you have had. We want to sincerely apologise - both for the damage caused to your new doorstep and for the unacceptable delay in following up on your complaint. This is not the standard of service we expect from our team, and we completely understand your frustration.
We are glad to hear your builder was able to resolve the issue, however we would very much like to speak with you directly to discuss this further and make things right. Please do not hesitate to contact us on 020 3011 5590 and ask for a member of our senior management team, who will be happy to assist you.
We hope to have the opportunity to restore your faith in us.
All the best,
Carpet Bright UK
Damaged Rug and No Response from Customer Service
I entrusted this company with an expensive rug, providing full manufacturer details and confirmed material specifications. It was returned in a damaged condition, with clear colour run and fading that was not present beforehand.
More concerning is the complete lack of response from both Customer Service and Management despite multiple attempts to contact them.
The company does not appear to hold TrustMark or other recognised certifications that offer customer protection. I have also since found similar complaints from other customers, suggesting this may be a recurring issue.
I would strongly advise caution when using this service, particularly for valuable items. This has not been resolved since November 2025
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Great service and carpets look fab
I was so impressed with the service we received today. The technician called and messaged to let me know he would be early if that was ok with us which it was. We showed him around when he arrived and he got on with the job. He was very friendly, knowledgable and chatty which put us at ease. I would definitely recommend this company and especially Daniel our technical.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you so much for the wonderful review! We love hearing that Daniel went above and beyond - giving you a heads up before arriving early is exactly the kind of thoughtful service we encourage from our team. It's great to know his friendly and knowledgeable approach put you at ease throughout. We'll make sure he sees your lovely feedback! We hope to see you again soon. 😊
Very impressed
Very impressed, Zac arrived early and was so nice, polite and respectful. He got straight on to work and our lounge carpet and 2 big rugs look brand new! Would definitely recommend Carpet Bright and we will be using them again.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you so much for the lovely review, Deborah! We're thrilled to hear that Zac impressed from the moment he arrived and left your lounge carpet and rugs looking brand new - what a result! We really appreciate the recommendation and look forward to welcoming you back again. We'll make sure Zac sees your kind words! 😊
Quick professional service
Quick professional service. Adriano was polite, very pleasant and respectful of our home. Good quality of service, carpet looks great! Would recommend.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Hi Mark, thank you for your kind review! We’re really pleased to hear you were happy with the service and that your carpet is looking great. Adriano will be delighted to know his professionalism and care made such a positive impression. We truly appreciate your recommendation and hope to be of service again in the future!
Always very happy with the service…
Always very happy with the service Carpet Bright provide. Today cleaned were carpets and mattresses all have come up as good as new!
Thank you Dan
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Hi Ashleigh, thank you for your lovely review! We’re so pleased to hear you’re always happy with the service and that your carpets and mattresses have come up like new again. Dan will be delighted to receive your thanks. We really appreciate your continued support and look forward to helping you again in the future!
Paint Spillage in Car
We had a paint spillage in our car. We called on the Saturday at 11:45am and were booked in for Monday afternoon. I received a call from Daniel asking if he could come over that day and clear the pain t as he was worried it would not clear properly if left too long. He was over by 12:30pm and had cleaned it all up by 2:30pm. Amazing service. Very happy to recommend to anyone.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Hi Graham, thank you for your fantastic review! We’re so pleased we could act quickly to help with the paint spillage and prevent any lasting damage. Daniel will be delighted to hear his proactive approach and quick response made such a positive difference. We really appreciate your recommendation and are glad you were happy with the service!
Great job done. And highly recommend
Dan was brilliant - carpets smiled brightly
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Hi Jon, thank you for your great review! We’re delighted to hear you were pleased with the results and that Dan made such a positive impression - we love the idea of carpets “smiling brightly”! 😊 We really appreciate your recommendation and hope to be of service again in the future.
Worth every penny
A little pricey, but worth every penny. Brilliant service, both on the phone and on the day. Clearly laid out prices, and quick turnaround- very professional cleaner, super polite and informative. My carpets are squeaky clean!
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you, Eric, for your fantastic review! We really appreciate your honest feedback and are so pleased to hear that you found our service worth every penny. It’s great to know our team made a strong impression both on the phone and on the day, and that everything from pricing transparency to the quick turnaround met your expectations. We’ll be sure to pass on your kind words to the technician as well - enjoy your clean carpets, and we hope to serve you again in the future!
Today ViKtor came to clean our living…
Today ViKtor came to clean our living room carpet, stairs and landing. Also two low Victorian chairs.
ViKtor was charming and professional from the start and always polite and considerate.
We are so happy that our white carpet is clean and fresh again. ViKtor did a brilliant job and we cannot praise him more highly.
Thank you
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how pleased you are with the results and that Viktor made such a positive impression with his charming, professional, and considerate approach. It’s fantastic that your living room carpet, stairs, landing, and chairs are all looking fresh again - especially bringing a white carpet back to life! We truly appreciate your kind words and recommendation, and we’ll be sure to pass your praise on to Viktor. Thank you again for choosing us!
Would like to recommend Daniel Umney.
Would like to recommend Daniel Umney.
Cleaned our 3 settee recliner sofa and chair plus 6 dining room chairs.
Really nice guy very friendly.
Done a fantastic job in cleaning all, great result. Thank you
Would highly recommend.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Hi Mrs Gilbert, thank you so much for your wonderful feedback! We're delighted to hear that Daniel did such a fantastic job cleaning your sofa, chair, and dining room set - it's great to know you were happy with the results. We'll be sure to pass on your kind words to him, and we really appreciate your recommendation. We look forward to helping you again in the future!
Dan when up and be on today Top job
Dan when up and be on today Top job. Definitely recommend to anyone. Will be using again.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Carpet Bright UK
Hi Luke, thank you for your great feedback! We're really pleased to hear Dan went above and beyond and delivered a top job. We truly appreciate your recommendation and look forward to helping you again in the future!
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