Careem Arvostelua 

I booked a careem box to purchase food for me since the restau is not available in noon/talabat/keeta, Careem accepted my order and later on called after the rider reached the destination of purchase telling me that they cant deliver it in my house in al nahda since it is not out of their scope. Extremely frustrating and angry when they cannot refund my payment. YOU SHOULD HAVE DECLINED IT AT THE FIRST PLACE IF IT IS NOT PART OF YOUR AREA RATHER THAN GETTING MONEY FROM US AND RECEIVE NOTHING. extremely poor customer service.

It’s been more than three months, and Careem Customer Care has been unable to resolve my issue. They seem to have little regard for passenger safety, and I’m tired of being told that “the team is working on it” every time I follow up. If it takes months and months to address a serious concern, those assurances mean very little. At this point, I’ve lost confidence in their promises and am done with the repeated delays and excuses.And now tell me to write to your customer care, already done and this is the hat is the result. pathetic service, they don’t give damn about customer complaints and safety..

Negative zero. Don’t ever used careem app , they are crooked and they will robbed your card if you will used it . Happens to me , 3 times I was charged for nothing. Customer service also not helpful and no refund happened to me many times using there apps

Extremely disappointed with Careem Rides, especially the school pickup package. Despite paying in advance for 20 rides, I’m being charged repeatedly and rides are being deducted without being used. I’ve contacted support multiple times, but no supervisor has called back, and I have to explain the issue from scratch every time. This has wasted a lot of my time and money. What was once a reliable service has now become a frustrating experience. Please resolve this issue urgently. ☹️

I am a Careem Plus subscriber and have always found their customer service to be responsive, which makes this experience even more disappointing.

I received my grocery order, but one of the items delivered was not what I had ordered. I contacted customer support expecting either a replacement or a refund, but neither was offered. Instead, I was told that they would simply pass the feedback to the shop to help prevent the same mistake in the future.

As a paying Careem Plus customer, I expected a better resolution. An apology alone does not make up for receiving the wrong product. I hope Careem improves its customer service and takes greater responsibility when order errors occur.

Absolutely terrible experience with Careem Bike.

This was my first time using the service at Kite Beach, and it felt like a complete scam from start to finish. Before I even started riding, AED 40 was automatically deducted from my account. I called customer service immediately and was told it was only a deposit and would be adjusted later.

After a short ride of less than 40 minutes, I was shocked to discover that I had been charged a total of AED 80. When I contacted customer service again, they explained that because my account had a tourist number, AED 40 was taken as a deposit and another AED 40 was charged for the ride. Nowhere was this clearly explained before using the bike.

How is it acceptable to charge AED 80 for a short bike ride? At that price, I could have taken a taxi. If this is really their policy, it should be clearly displayed and customers should explicitly agree to it before being charged. Instead, customers find out only after the money has already been taken.

What makes this even worse is the customer service. I was told my case would be escalated, but after multiple calls and emails over the last two weeks, I have received no solution, no update, and no refund. Just empty promises and endless waiting.

This has been a scam-like experience with hidden charges, poor transparency, and completely ineffective customer support. Based on my experience, I would not recommend this service to anyone. Be very careful before using Careem unless you want to be surprised by unexpected charges and ignored when you ask for help.

I am deleting this app, you get outstanding balances out of nowhere! It’s the 5th time getting unknown outstanding balance, is it because of the lack of costumers that innocent people are being charged out of blue?

Placed an order and within less than a minute canceled it, and they still charged me for the full amount without delivering the order nor refund. The app doesn’t even notify that this cancellation is not refundable.

I’ve been a customer, employee, project manager and then a customer back again after building my own business.

The company chooses quality internally and externally, I respect the culture change it made in ride hailing in my country and the movement that developed the whole sector.

The company has great friendly environment amongst the employees and executives where everyone develops and scales to the next level.

As a customer I am amazed by the quality of service and drivers they hire, wherever I go in Amman, Dubai and all countries I travel to..

Very disappointing experience with Careem customer service.
I accidentally handed AED 500 to the captain instead of AED 50 late at night because I confused the banknotes. After contacting support and explaining the situation with all ride details, I expected proper assistance and understanding.
Unfortunately, after “investigating,” I was informed that only AED 50 would be returned and that the case was considered closed. Losing AED 450 because of an honest mistake and receiving no real support is extremely frustrating and unfair.
I have always trusted Careem, but this experience made me feel completely unsupported as a customer. I hope the company improves how such situations are handled in the future.
تجربة مخيبة جدًا مع خدمة عملاء كريم
بالخطأ أعطيت للكابتن مبلغ 500 درهم بدل 50 درهم في وقت متأخر من الليل بسبب تشابه الأوراق النقدية، وبعد التواصل مع الدعم وشرح كل تفاصيل الرحلة كنت أتوقع تفهمًا ومساعدة حقيقية.
للأسف بعد “التحقيق” تم إخباري بأنه سيتم إرجاع 50 درهم فقط وأن الموضوع يعتبر منتهيًا. خسارة 450 درهم بسبب خطأ غير مقصود وعدم تقديم أي حل عادل أمر محبط جدًا وغير منصف.
كنت دائمًا أثق بخدمة كريم، لكن هذه التجربة جعلتني أشعر بعدم وجود أي دعم حقيقي للعملاء عند حدوث مشكلة فعلية. أتمنى أن تقوم الشركة بتحسين طريقة تعاملها مع مثل هذه الحالات مستقبلًا.

Take care they charge your credit card even though u don’t press the confirmation of the order ! They ll not help you to cancel it! Nothing compared with Deliveroo

I had a very bad experience with Careem. For the last 5 months, I have been continuously facing issues and raising complaints, but there has been no proper response from customer support.

The app collected and retained my credit card information without clear permission or transparency. Even after removing all saved card details from the app, the card was somehow re-enabled and amounts were deducted without my authorization.

This is a serious security, privacy, and customer trust issue that needs immediate investigation, proper resolution, and a full refund for the unauthorized transactions.

Unfortunately, my experience with Careem Food was extremely disappointing.
I have been a Careem Plus subscriber for years, yet the service I received was very poor. I placed an order and later decided to cancel it, but the amount was never refunded — neither to my card nor even to my Careem wallet. What made it worse is that the order was cancelled from the restaurant’s side as well.

Honestly, I expected much better service and customer support from a company I’ve trusted for year
للأسف كانت تجربتي مع كريم فود سيئة جدًا.أنا مشتركة في كريم بلس من سنوات، ومع ذلك كانت الخدمة جدًا مخيبة للآمال. طلبت أوردر وتم تأكيده، وبعدها اضطرّيت ألغي الطلب، لكن للأسف ما تم إرجاع المبلغ لا على بطاقتي ولا حتى على محفظة كريم. والأسوأ إن الطلب انلغى حتى من المطعم نفسه!

بصراحة توقعت تعامل وخدمة أفضل بكثير من شركة أعتمد عليها من سنوات

Very disappointing experience with Careem Pay international transfer service.

I transferred AED 260.15 to India and the money still has not reached the beneficiary account. Instead of proactively coordinating with their banking partner and resolving the issue themselves, Careem keeps asking me to follow up with the beneficiary and their bank repeatedly.

As a customer, why should I be the one chasing banks to locate the funds when the transfer was initiated through Careem? The responsibility to trace and resolve the missing transfer should be handled by Careem directly.

They provided a UTR number:
1279126113232337

But till now, there is no proper resolution or confirmation on where the funds are. This creates unnecessary stress and uncertainty when sending money internationally.

I expected much better service and accountability from a company like Careem. Hoping this review finally gets the issue escalated and resolved quickly.

Be aware,Careem is charging customers as they want on their rides app. They post amount in a average brackets but you end paying more. This i s a case with their Lexus car services. Horible experience from someone who uses taxi 3x per week.

This is the worst customer service, issues are never resolved, and all they do is respond with “sorry.” What am I supposed to do with that?

The taxi service is just terrible. Only this week one went to completely the wrong place and I got charged the cancellation fee. Then another time the driver was on the phone, missed the turning meaning he went way out the way, got caught in multiple red lights trying to get back.......and then I got charged more for the privilege!! Finding a new app.

8I am really frustrated about their customer service. I have raised 2x technical issue about promocode not working , a cashback, and a refund for item. They are taking so long to resolve issue and like they are just waiting for the issue to die down. This response-based reporting is not effective. Unlike other company like Noon and Talabat, they are really proactive.
1. CS agent don't review your issue at all.
2. CS reply seems either automated or copy-pasted. You will notice that none of them really actually read it coz they will ask same questions to you and ask you attach pictures again and again, which you have already done when you initiated the inquiry, and serval times more. After you have mentioned these many times, they start copy pasting/rewording other agent's reply like the issue has been addressed and mark it as resolved.
3. The worst is they will terminate the conversation thread without your consent and without resolving the issue at all.
4. Even if you are lucky to receive an agent call, they will never give you a timeline when to resolve. Receiving a call after the 6th day of consistent daily follow ups, and talking to you with no assurance is what?

Lastly, they are only concerned if you are not renewing or withdrawing your subscription.

Comparing to Talabat agents, they will instantly call you to understand and resolve issue and give you coupon for the hassle. Noon, although chat based, will try to understand your issue even if a different agent handles it when your chat got terminated. And they will try to call you back at least within 24 hrs and make sure they resolve the issue.

Once I ordered.at the moment I cancelled the order.but they are saying they can't give the refund also
They can't deliver the same thing with extra money

I used box service from Careem. The driver got completely lost although I provided the correct address and after spending literally one hour on the phone with him their customer service, I gave up and asked to cancel the request. I had to go in person and did the pick up. They refused to provide me a refund. Money lost without mentioning the time wasted.