Care Club Arvostelua 

Very pleasant gentleman, efficient.

Very helpful and friendly.

Experience overall ok

On time and quick service

Engineer arrived on time, did the job and left the area as he found it. Very pleased.

Engineer was prompt on time, friendly and efficient.

Rightio did exactly what was promised. My boiler was serviced and toilet repaired.
The engineer, Joe, was polite, friendly and very clean in his work.

Good communication from start to finish and job completed in no time. The plumber who arrived was very friendly and explained what the problem was and the common problems what can arise with our toilet cistern. Also explained how we could try to avoid/delay the problem happening again. Very happy with the service provided by Care Club.

A lovely man came & fixed our leaky toilet. He immediately found the problems & fixed them professionally and quickly. Polite , respectful of the property & did a great job

Easy to arrange. Efficiently caried out by a polite, friendly engineer who explained everything in a clear and understandable manner.

The plumber was helpful and good at explaining the problem.

I had excellent service right from the start. I wasn't kept waiting for the call to be answered and the advisor understood my query. The job was done successfully within two days and the engineer did a great job.

My 92 year old uncle and carer very happy with the quick service
Thank you 🙏

First Class Service from initial contact through to completion of job.

Very good service and polite

Call was logged efficiently, and plumber turned up when expected. Works was completed with no issues. Customer service was good.

Got signed up to the monthly service by Rightio in January. I was disappointed by Rightio's service so I switched to British Gas. I tried to cancel this monthly service but the Care Club didn't agree - haven't used a single penny of the service and won't be using it. Cancellation policy not included in original pdf I got from Rightio and doesn't fit legal framework in my opinion.

prompt action, they fixed the problem and I was pleased with their work.

The service was really appalling. My elderly mum’s toilet had an internal blockage and it took 72 hours and 4 visits from different engineers, before we eventually called a plumber ourselves who took 10 minutes to unblock the toilet. Numerous calls and emails and a notification from Scottish Water to explain it was an internal issue and needed a plumber. I explained so many times that my mum was 80 and had just come out of hospital after major surgery and this was her only toilet and they still didn’t fix the issue. My mum pays £12 a month for a service that not only did she not get, but actually prevented her from getting help. They were neglectful and caused harm. I have repeatedly requested for feedback on why it went so wrong and have had no response. Apparently there are no managers available to speak to customers at any time. I actually feel sorry for the staff answering the calls as they seem to have no support or any autonomy to make a decision.

Service was excellent with polite and helpful telephone conversation followed by a friendly and very helpful engineer who did a great job.