Great customer service. Have always loved Caravan coffee and found that two recent 1kg bags of ground espresso didn't work in our machine - when they usually work perfectly. Caravan were kind enough t... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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First time buyer from Caravan Roasters. Daily coffee great. Amazing full flavour. Not bitter. Well packaged. Good service. Will be buying again. Wishful thinking but maybe an order has been put in for... Näytä lisää
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Recently signed up for the subscription service. Absolute game changer I don’t ever have to worry about running out anymore and the coffee that’s sent out has been roasted within the last few days nic... Näytä lisää
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Fast efficient service & delivery. Coffee arrived well packaged & smelling good (even through the box!) Mostly really good coffee although I did find some strength & tasting inconsistency between... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Caravan Coffee Roasters
Yrityksen kirjoittama
SHOP COFFEE SHOP SUBSCRIPTIONS SHOP KIT
Caravan Coffee Roasters produces artisan specialty coffee sourced from the finest beans from around the world, roasted here in London.
Sourcing
Caravan’s Sourcing Principles are simple: economic freedom for all, environmental stewardship, and the pursuit of mighty fine coffee. Three broad areas of focus which are the foundation of our values as an organisation. Alongside our strict standards on roasting, service, and education, we are committed to creating and sustaining impact-driven partnerships throughout our supply network, ensuring that each batch we roast and each cup we serve helps support the communities we work with.
Roasting
Our approach to roasting comes from our appreciation of the culinary experience, starting with the basics: delicious ingredients, well prepared, presented beautifully. We believe that great coffee should be enjoyed in whatever way you like - no judgement - so we craft our offering to be delightful as filter or espresso, in milk or without.
Yhteystiedot
Lamb Works, North Road, London, N7 9DP, London, Yhdistynyt kuningaskunta
- 02071017663
- orders@caravancoffeeroasters.co.uk
- caravancoffeeroasters.co.uk
4,7
Erinomainen
722 arvostelua
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Vastaus yritykseltä Caravan Coffee Roasters
Hi Michele,
Thank you for taking the time to leave such a lovely review!
We really appreciate it!
Have a wonderful day.
Libby
Don't know if it's me or my espresso…
Don't know if it's me or my espresso machine but the coffee was extremely bitter and not pleasant to drink
29. huhtikuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Hi Anuj,
We appreciate your feedback, although we are hugely disheartened by the 2 stars. I'd love to investigate this further for you. I've sent you an email so that we can discuss fixing this issue promptly.
I look forward to getting you sorted with a fabulous cup of coffee soon! :)
Kindest Regards,
Libby
Really great coffee delivered quickly
14. toukokuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Hi Andrew!
Thanks so much for taking the time to write us a lovely review, it's highly appreciated!
Have a lovely day,
Libby
Vastaus yritykseltä Caravan Coffee Roasters
Hi Paul!
Thrilled to hear that you're lovin the coffee!
Thanks so much for taking the time to write us a lovely review, it's highly appreciated!
Have a lovely day,
Libby
Vastaus yritykseltä Caravan Coffee Roasters
Heya Linda!
I'm glad you're lovin the coffee!
Thanks so much for taking the time to write us a lovely review, it's highly appreciated!
Have a lovely day,
Libby
Vastaus yritykseltä Caravan Coffee Roasters
Hi Jim!
Thanks so much for taking the time to write us a lovely review, it's highly appreciated!
Have a lovely day,
Libby
Great Customer Service
Love the coffee from Caravan and my experience of their customer service has been excellent. There was a mistake with an order I had placed, but this was very quickly resolved - my emails were responded to in a timely manner and with politeness. I’m very happy with the coffee and the service.
29. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caravan Coffee Roasters
Hi Emma,
Thank you for your kind words and lovely review. The team and I appreciate it.
Wishing you many more fab cups of coffee!
Libby
CANCEL MY SUBSCRIPTION
I am extremely dissatisfied with the 'service' - you have ignored the skip applied to an order that apparently is on it's way to me. I am concerned that you will carry on spending my money to send me orders I do not want. I cannot see a place on the website to cancel my order. I feel a complete lack of trust in your business and if I do not hear from someone as soon as possible about how to cancel my subscription immediately, I will look at ways to - PUBLICISE YOUR FAILURE TO KEEP SAFE MY CREDIT CARD AND MY MONEY THROUGH YOUR EXTREMELY PRIVILEGED ACCESS TO IT AND
2. huhtikuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Hi Jo,
Really sorry to see this has caused upset.
The subscriptions are charged on a rolling basis, we have an option to skip a charge which is what you had used and applied to some charges however ,we can see from the timestamps and history on the account that no skip was applied to that particular charge, which is why it had come out of the account.
We cancelled the order and refunded the charge as soon as we saw your email and the subscription is now cancelled.
We have responded to you via email for any further information :)
Vastaus yritykseltä Caravan Coffee Roasters
Hiya Teija,
Thanks so much for your kind review!
It means a lot to myself and the team!
Have a wonderful day!
Libby
Coffee is great, but delivery process was long
Delivery was not on time — using Royal Mail who said they attempted two deliver twice (they didn’t — we have a video doorbell) and when using the Royal Mail app to reschedule the delivery it wouldn’t work so ended up taking having to contact them and arrange collection which wasn’t possible for a further 5 days (including weekend).
Not really caravan’s fault, but maybe worth considering other courier services.
The coffee is great and the pods themselves are fine.
Previous orders have been great but the courier let the side down a little on this one.
I’ve had an email from Caravan after posting this feedback and they’ve been very helpful. In future I’ll ensure I contact them if I experience similar delays.
8. huhtikuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Hey!
Thank you for making the time to leave a review, we really appreciate the feedback.
We are constantly reviewing our ways of working to improve customer experience so thank you for letting us know.
Please do not hesitate to email us when your order is late! I have sent you an email :)
I haven't received any order yet but…
I haven't received any order yet but have some how been charged twice
2. huhtikuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Hi Sinead,
We are incredibly sorry to hear that you have not received your first order. I can see the first order ordered on 28th March and was dispatched from the Roastery on the first day after the Bank Hols (2nd April) however, still not been delivered by Royal Mail, I assume Royal Mail have frustratingly lost the parcel. We have now refunded this order in full after you let us know today.
The second order was dispatched on 11th - the next day after you ordered and delivered 2 days later.
The reason you have been charged twice is because these are 2 x separate orders - with the subscription the orders are charged on a recurring basis which was every 2 weeks in your case.
We really hate to see this happen to our customers however, I hope this clears all up for you!
Vastaus yritykseltä Caravan Coffee Roasters
Hi Lizbeth,
Thanks so much for your kind review!
It means a lot to myself and the team!
Have a wonderful day!
Libby
Fast delivery and really nice flavored…
Fast delivery and really nice flavored coffee
15. maaliskuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Good morning Karen,
This is so lovely to hear!
Wishing you a wonderful day and many more fab cups of coffee!
Libby
Vastaus yritykseltä Caravan Coffee Roasters
Heya Rachna,
It's so lovely to hear that you enjoy our coffee!
Wishing you a wonderful day and many more fab cups of coffee!
Libby, Customer Service and Experience Coordinator
Tried so many different coffee beans…
Tried so many different coffee beans since we bought our coffee machine. Best one so far!!
8. maaliskuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Hi Handan,
Thanks so much for taking the time to leave such a lovely review, it's highly appreciated!
Wishing you a wonderful day and many more fab cups of coffee!
Libby, Customer Service and Experience Coordinator
Enjoyable decaf
Having gone through many decaf coffees, this one is far and away our favourite. Doesn’t come with that distinctively decaf taste to it, makes a lovely full bodied brew and smells amazing.
28. maaliskuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Hi Ellie,
We are so glad to hear that you're loving our Decaf blend!!
Thanks so much for taking the time to leave such a lovely review, it's highly appreciated!
Wishing you a wonderful day and many more fab cups of coffee!
Libby, Customer Service and Experience Coordinator
Greatt coffee
I bought their decaf coffee online and it arrived promptly. It's since become my favourite.
12. maaliskuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Hiya Dominika,
Thanks so much for taking the time to leave such a lovely review, it's highly appreciated! We are so glad to hear that you're a big fan of our Decaf coffee.
Wishing you a wonderful day and many more fab cups of coffee!
Libby, Customer Service and Experience Coordinator
Vastaus yritykseltä Caravan Coffee Roasters
Hi Xueke Lu,
Thanks so much for taking the time to leave such a lovely review, it's highly appreciated!
Wishing you a wonderful day and many more fab cups of coffee!
Mail order espresso beans delivered…
Mail order espresso beans delivered cheaply and the usual high quality I expect from Caravan.
Highly recommended
22. maaliskuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Thank you Ulric!
Great product and quick delivery
Great product and quick delivery. The only company I use.
20. maaliskuuta 2024
Vastaus yritykseltä Caravan Coffee Roasters
Thanks for a lovely review Paul!
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