Caffè Nero Arvostelua 

Great service by Druck at Chichester’s branch. Best iced foamed americano ever on Friday night .

I’ve been attending the coffee shop for a while now and the staff are always friendly and welcoming They know exactly what I want to drink when I arrive and it’s ready for me when I come to get served,josh and the staff have always been very helpful and accommodating

Coffee great in birstall near Leeds but OMG does this store need a really good clean.
Sat here at 10.30 and floor etc cannot possibly have been cleaned before opening.
The toilets _ well !!! Only one toilet that is always filthy.
There are tables and chairs outside that are never set up properly. Customers often have to do it themselves.
Staff are on the whole really lovely apart from one who constantly moans and complains about her job and the other staff.
Obvously manager not doing her job.
This is our local Nero.
PlEASE CLEAN IT UP !!!

Today I’ve been narrow I pay £6 for the Coffe. It was horrible when I asked the manager she was very rude as well. I’m the regular customer. I don’t think so. I’m gonna go again. Some stuff is really good but the manager I don’t think so.

Visiting the Cafe Nero in Newquay, Cornwall. I like the hot chocolate and the food is nice, the staff are always nice and go had quick as they can but they need help, you wait in line for a long time to get served.

Very disappointing experience at Caffè Nero Eastbourne. The staff felt like they didn't want to work there slow service and warm rather than hot cappuccino had

The furniture was dirty and worn out, and the toilets were disgusting and clearly not maintained properly. Poor customer service and unacceptable cleanliness. I will not be returning.

The coffee is fabulous and worth the queue to get a cup and the cosy atmosphere of most of the shops are certainly appealing but beyond that , which the staff cannot be blamed , the app needs drastic improvement , the wifi in most of the shops is at best , poor . In visiting many Nero coffee shops as I do , the expectations of perhaps two staff is unlimited ,clearing the tables can be done when a queue dies down as can the filling of the sandwich display and getting more cakes out for presentation amongst the many other duties that are expected beyond making a latte so the single person with a queue that leads out the door and often its a trainee is reflective of poor management and not the person making the coffee . I often put 5 stars for a visit as they do their best every shift .

Went into a store in Chester to get a coffee and cake and decided to buy two of their reusable cups. What a waste of £23. These are just extortionate priced plastic beakers that don't hold a drink for more than 5 minutes. Wish I hadn't bothered. I wouldn't even donate these to a charity shop

I ordered a coffee before going to security check and the lady who made the coffee asked to see my phone and she TOOK MY PHONE and start typing in MY phone a review about herself and how amazing her service was. I took my phone back then she followed me to the table asking me to post the review she wrote in my name. I asked her to go and let me drink my coffe alone. I find tis weird and disrespectful and I give her ZERO stars. Her name is something like Asra..I cant remember the correct spelling. That is Heathrow Terminal 2 before going to security ( on Saturday 25th July 2026 around 10:30am)

I love taste of nero coffee beans and I daily drink it but I have terrible experience not once or twice it happened many times and when I explain it to customer support they ask me nonsense questions about which branch that I have had bad experience ,they can check my account and chase up ,but they don’t care about their customers, they charge their customers almost 4 pounds for black coffee but they don’t provide quality napkins and today for several days they served me with blue rolls which is not good for skin and it’s toxic for any kind of skin and because nero cafe wants to make more money they serve the customers with cheapest products,awful experience if I found somewhere better taste of coffee or fine alternative never back to nero coffee

Awful delivery experience! Honestly I don't recommend it.
My husband and I ordered 2 coffees and we just received the order. The driver spilled all coffee inside the bag, the bag it had the coffee cups almost falling as it was torn from all the spilled coffee. Horrible driver and service. My husband and I called Nero and the guy simply said: oh I'm sorry for that, we packed well and we can't do nothing. What customer service is Nero providing?! Does this guy really want to work there?! Please Nero, I'm pretty sure you can do better hiring, and somebody that is proactive problem-solving, and actively listening to the customer.
If the guy asked for photos or something we would gladly send it however, as nothing was done I attached the photos at my review on Google ( just covered my husband's details for data protection), so the issue is really visible.

Caffè Nero unit on 30 Eyre Square (Galway)

My experience today in Ruislip was very bad. Because your Pinner branch is been closed, I travel to Ruislip for a good coffee this afternoon, only to been served with rudeness from a female staff. I was asking to do my Americano with no hot water but with extra filtered water. She start to be awkward and instead of just doing it she said,if you do not like our coffee go somewhere else. I do not think she should be working in a reputable coffee bar like Coffee Nero .

Caffe Nero, Fort Kinnaird, Edinburgh.

I was waiting to get served and the girl server finished serving the customer in front of me; then simply turned her back and walked away doing random stuff behind the counter.

I spoke to the manager about this and he said he did not believe this was what happened. Strange, given that if he was watching he could not help but see this or if he was not watching why would he claim as he did?

We batted this back and forth for a couple of times then the manager said 'if you don't like our service go somewhere else'.

I was quite shocked at this attitude. I gave him feedback related to my experience and his view was simply 'so what'.

I have been a regular customer at this branch of Nero for 5 years and was totally shocked at this. I will, therefore, do as he suggested and go elsewhere.

There are plenty of coffee shops and decent ones, sadly Nero at Fort Kinnaird, Edinburgh is now no longer on that list.

Cafe Nero Broad Street Worcester is a pleasure to visit. Staff are always welcoming friendly but professional. The head batista is an absolute star and remembers my drink. Very warm in there, why aren't fans installed to keep staff cool.

Chippenham caffe Nero has a fond place in my heart. I went there last Sunday to escape from the grumpy staff at Coffee No1. At Nero the staff are always pleasant. A lovely lady served us, she was warm and friendly.

Good manner and brilliant customer service, cafe nero at saint martin lane Saturday at 7:35 am very nice people,thanks

Good service at brent cross london NW4
Reasonable food selection.
On ground floor of Fenwick, slow service.
Service better on the fenwick third floor nero.
Price, not as competitive as greggs.
The croissant has become smaller and price gone well above £1.95. I think to £2.30!
Mind, some of the other eating places at brent cross are even higher prices!!!

I’ve been a loyal customer at the Caffè Nero on Oxford Road in Manchester, going in most weekdays. Since January the customer‑facing till screen has been unusable – it’s angled towards the staff, falls down when you try to lift it, and customers can’t see prices, totals or whether discount codes have been applied.

I raised this formally with customer support months ago. The only responses I’ve had are that the area manager and IT are “looking into it” with no time frame for a fix. After several months, nothing has changed in the store. For a chain of this size, failing to sort out a simple issue that affects every transaction says a lot about how little priority they give to customer experience and transparency. I’ve now started taking my business elsewhere.

Request: 256713

Cafe Nero in Epping were amazing today - having a stressful day and their service was excellent and I felt my stress melt away / lovely sofas to sink in, strawberry milkshake was amazing. Thank you guys.

I stupidly ordered the Pistachio Latte with less ice from Caffè Nero George Street, Croydon. I was still overdosed with ice and not even a full drink. When I asked for the skimmed milk to be upped slightly I was told that I would be charged extra. I then asked why my drink did not even touch the top of the cup and I was informed that as I opted for less ice it was less of a drink! Basically this ridiculous £4.80 drink is water. I would advise to AVOID it's a con and not worth the money. 🤔