Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Näytä lisää
Yritys on vastannut
This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... Näytä lisää
Booking on Expedia and Hotels.com has always been 100% reliable. Never had a problem with the booking go missing, the price wrong, or any other problems. Pretty much never book with any other site... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Yhteystiedot
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Kanada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Hyvä
182 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The hotel looked like a prison dorm…
The hotel looked like a prison dorm very ugly and not very clean
4. syyskuuta 2026
Vastaus yritykseltä Hotels.com
Hi Ivana,
Thank you for sharing your feedback. It sounds like there were concerns about the hotel condition, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Transparent pricing and easy comparison…
Transparent pricing and easy comparison shopping make it easy to find deals and promotions.
Refrain from disappointing hotels by referring to other travelers' ratings and reviews (regarding cleanliness, service, soundproofing, and transportation).
Flexibility and instant confirmation allow for booking and check-in anytime, with many room types offering a "free cancellation" option, giving you more flexibility in your travel plans.
Member rewards and points system: there's a membership tier system (accumulating points earns you discounts, free upgrades, or late check-out).
23. elokuuta 2026
Easy to use and navigate through
It is easy to navigate and search to specific things we are looking for in our stay, using filters specific to your needs and wants
11. syyskuuta 2026
I overbooked the guests as I was unsure…
I overbooked the guests as I was unsure how many would be coming and neither the hotel or hotels.com would do anything about it other then pointing the finger at each other for who to talk to.
11. syyskuuta 2026
Vastaus yritykseltä Hotels.com
Hi Adam,
Thank you for sharing your feedback. We understand your concerns about the guest details on your booking and the support you received when trying to resolve this.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks, Hotels.com Customer Support Team
The booking process was super quick and…
The booking process was super quick and easy. Was able to book the hotel from my phone the day before arrival at a hotel that I had been to before and preferred.
29. elokuuta 2026
How welcoming we were received
How welcoming we were received. Assisting in several different things.
14. syyskuuta 2026
Vastaus yritykseltä Hotels.com
Merci de nous avoir signalé ce problème. Nous sommes désolés d’apprendre que vous avez rencontré ces difficultés et notre équipe s’efforce d’y remédier. Si vous avez encore besoin d’aide, vous pouvez nous contacter sur ca.hotels.com/helpcenter
We like the room overall
We like the room overall, but we noticed a few issues. The water pressure to both the sink and bathtub quite weak. The bathroom door does not lock properly. Could you let us know if there are issues to other room? We were wondering if this room given to us because it was a discount price?
14. syyskuuta 2026
Vastaus yritykseltä Hotels.com
Hi Kim,
Thank you for sharing your feedback. We understand your concerns about your stay experience.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Very friendly and helpful staff .Rooms…
Very friendly and helpful staff .Rooms were clean and comfortable and quiet.All around great experience.
12. syyskuuta 2026
There’s a good selection of properties
There’s a good selection of properties, with good prices and the booking process is quick and easy.
31. elokuuta 2026
I was pissed off when i found the price…
I was pissed off when i found the price of the hotel was 60.$$ less that i reserve on hotel .com
26. elokuuta 2026
Vastaus yritykseltä Hotels.com
Hi Paul,
Thank you for sharing your feedback. It sounds like there were concerns about the hotel price, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team.
Easy booking
Easy booking, the website is easy to navigate and I like that there is an option to pay at the hotel.
11. syyskuuta 2026
I book my hotel for 87 dollars a night…
I book my hotel for 87 dollars a night when i got my invoice it was over $500 , i call and they was spouse to take off $120 and when i checked my credit card it was only $60 taken off. Not good enough.
12. elokuuta 2026
Vastaus yritykseltä Hotels.com
Hi Maxine,
Thank you for sharing your feedback. It sounds like there were issues with the booking total, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
luv accumulating points and free…
luv accumulating points and free nights....they are very customer satisfaction.....appeciate everhting they did for me.....
16. syyskuuta 2026
I had book the wrong date and it was…
I had book the wrong date and it was very complicaded to change it. I had to rebook the good date and i've not be repaid for now ...
10. elokuuta 2026
Vastaus yritykseltä Hotels.com
Hi Olivier,
Thank you for sharing your feedback. We understand your concerns about the booking date change and refund experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Staff was wonderful
Staff was wonderful, we had a nice stay with exceptional Mountain View.
5. syyskuuta 2026
Vastaus yritykseltä Hotels.com
Hello,
Thank you for sharing your feedback. We’re glad to hear you had a nice stay and enjoyed the wonderful staff and exceptional mountain view. It’s great to know your experience left such a positive impression.
Thanks,
Hotels.com Customer Support Team
Excellent in every way
Excellent in every way! Clean and nicely decorated! I will stay here again!
9. elokuuta 2026
Vastaus yritykseltä Hotels.com
Hi John,
Thank you for sharing your feedback. We’re glad to hear everything was excellent and that you found the property clean and nicely decorated. It’s wonderful to know you would stay again at the property.
Thanks,
Hotels.com Customer Support Team
Easy access to hotel rooms but have…
Easy access to hotel rooms but have found that some hotels offer better rates than being advertised on the website.
4. elokuuta 2026
Vastaus yritykseltä Hotels.com
Hi Malcolm,
Thank you for sharing your feedback. We’re glad to hear you found it easy to access hotel room options. We understand your concern regarding rate differences between the website and some hotels.
Thanks,
Hotels.com Customer Support Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.