Byrna Technologies  Arvostelua 

Our son gave me as a gift the Byrna LE.
Last night we had an intruder enter our yard and proceed to our front door. I stepped out of the house and gave him a warning not to proceed any farther. The warning worked, he left the property without any other altercations. The police arrived shortly after.

Rachel in the customer service department is the kind of person who makes a customer feel that he is not a number but an individual who matters. She is a tremendous asset to Byrna. In fact, she’s the kind of employee Byrna can’t survive without. In short, I had experienced several issues with my original order and was finding the customer service department lacking in its responses until I found Rachel who immediately took charge of my situation and began to solve the issues for me. We are still working on ironing out the details but her professional and direct approach gives me hope that we will get to a mutually agreed solution.

I had a few questions about the CL I purchased. E-mailed Customer Support and got an answer within the suggested time frame. Also gave me answer that made me feel better about my purchase. I am completely satisfied with Byrna's Custom Service.

I have the byrna le and the mission 4 they are very easy to use have a good weight to them had them for 4 years had a issue with the le but got fixed within 2 weeks would recommend

Buyer beware. Bought the Compact Launcher during Overland Expo Mountain West. Pretty expensive but I was okay with that. During the purchase I asked if there was a show special and the guy, who was not the friendliest, threw in some additional projectiles and added their CO2 Cartridges to the pile. No asking if I wanted them or if I was okay with the additional cost, so of course I thought that was the "show special" that I had asked about. Of course the receipt was online so I didn't actually see that I was charged $85 for those extras that I thought were show special "sweetenrs". Wrong!!

The response time and information I received after I sent an inquiry about BYRNA projectiles was quick to the point. Thank you very much!

I can't brag enough about my experience with Byrna.com website/chat. I placed my 1st order (midday) and received it the very next day. I am not kidding it was extremely fast and easy service. Then, I went back placed an order for the actual holder for it but a couple hours later I realized I ordered the incorrect one. I initiated a chat session to check into this issue with my questions. The agent not only helped me order the correct one but also answered every question that I had patiently, while helping me to get the correct accessories to the exact Byrna we ordered, also reminded me to order the other items that was on my previous order, WITHOUT pressure, while also helping to get my previous order for the incorrect items returned/refunded. We will definitely be using this company again and again. However, I must admit that it is unfortunate we feel the need to have to revert to this type of protection for our family, it is just how the world has become today! We are totally grateful that they are there!

Byrna not only makes fantastic products, but their customer service has been bar-none. Both times I've talked to a Rep they were both knowledgeable and friendly.
No himhawimg about prices or anything. Reached out inquiring about a repair and they had a figure for me instantly.

I highly recommend their products, especially the LE model with Kinetic rounds. I am someone who has led a rough life, and knowing I have a Byrna at my side to keep me safe, without having to ruin or take someone's life gives me piece of mind.

Also just an all around great training tool.

Pick up one of their Less Than Lethals. I promise you won't regret it.

The ordering, delivery, etc., went very well. When I received my Byrna in the mail, I got it loaded and ready to use in just a few short, easy steps. When I show it to my friends they all rush to the website to check it out. This is a great tool! As soon as I can talk my wife into one…I’m buying another one!

I’m 69 years old and was widowed 1.5 years ago. I live alone is a somewhat rural area. My husband had a CCW, and with him gone, I felt insecure at night. He had put me through a firearm safety course, but honestly I don’t remember a lot of it. I was concerned that in the event of a break-in, I may hesitate to use lethal force to protect myself. I KNOW I would not hesitate with a Byrna. It’s also useful against wildlife (we have some aggressive coyotes out here.) I’m now considering buying the Byrna CL to carry with me.

I call BYRNA the a couple days ago and had the pleasure of speaking to a Rachel M. to order .68 cal. projectiles 95 count, 10 CO2 cartridges and a holster. Rachel was an absolute sweetheart, very professional, courteous and extremely knowledgeable in all aspects, great customer service as always. I can not imagine a more sincere and dedicated representative than she. Thank you so very much Rachel for the best of service. My order from Rachel M. is out for delivery via UPS already, that is service with a smile. With Sincere Appreciation Always! Glenn E. Harvey, Warminster, PA

Very responsive customer service. I had received a discount code in the mail and it had expired. I sent a quick note asking if I might be able to get another and Allison responded quickly (and was super friendly). Looking forward to receiving the launcher I just ordered!

Yes, it was a great customer experience. Rachel did her due diligence and was very helpful to me. I had lost my prepaid UPS sticker on my emails. She promptly sent me another one. God bless her. I’m getting older and I’m having memory issues Tony.

Had a slight problem with first shots, but Byrna customer service corrected it for me in minutes.
The launcher is a little large for my hand which the trigger harder than it needs to be, but I am 5'2and 101 lbs with hands to match. so...
Anyway, it is too large for either of my ccw holsters but that is not a serious setback. The sights are working for me and that counts a lot as I have bad eyesight and would rather not shoot a hapless bystander instead of a bad guy.
Actually have had no more experience with this device since it came Tuesday, but I think I'm going to enjoy the feeling of being able to carry again.
Thanks to Commiefornia I can't get gas balls so will have to try not to kill anyone if I ever have to use it for defense.

Allison Griffith was incredibly informative, made all information easily accessible by using links, and was so patient with all my questions! This company is definitely well run and well-informed about laws state to state.

Rachel was very polite, professional, and knowledgeable about the issue I called about. She clearly explained to me what had caused the issued and offered to send me replacement parts to quickly correct the problem and get us back up and running.

Great product and customer service.
Easy to contact with quick response and follow up.
Rachel was very helpful getting me the information I needed.

Rachel is awesome. She helped me fix a mistake that I made in my order with no problem. She is very personable and is a wonderful customer service rep. You should give her a raise.

Rachel M. was very pleasant and helpful. I chatted with her on 2 occasions. She gave me the confidence I required to make a sound, intelligent and informed purchase.
Thank you Rachel!
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I bought the LE model with accessories for my wife as a surprise. She was thrilled to get a Byrna but felt the smaller CL would work better for her. I contacted Byrna expecting this exchange to be complicated as all the CL accessories would also need to be exchanged. I spoke with customer service rep RACHEL who quickly processed the request and was EXTREMELY nice to work with. This experience spoke well for the company and I look forward to a long term relationship with them.