Had an order cancelled but was not informed of this until I emailed to chase it. Was offered a free hand cream as a goodwill gesture which I didn’t receive in my next order despite using the code they... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Non seulement, leurs parfums sont vraiment très qualitatifs, complexes et agréables, mais en plus la livraison est arrivée rapidement et j’ai eu plein de cadeaux avec ., je vous recommande cette maiso... Näytä lisää
Yritys on vastannut
Peter was wonderful. He followed up with me very quickly & his responses were helpful. Speaking with a real person was so refreshing that I recommend Byredo whenever I get the chance.
Yritys on vastannut
I had an issue with a perfume I purchased from a Byredo store in Paris, and since I was back in the US, the store wasn't able to help. I reached out to Byredo's online customer service and Peter went... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Enter in Byredo's universe. A unique alliance of luxury and art that made Byredo the most finesse brand.
Yhteystiedot
35 rue des Renaudes, 75017, Paris, Ranska
- eucustomercare@byredo.com
- byredo.com
4,3
Erinomainen
988 arvostelua
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Peter G was clear
Peter G was clear, communicative, and so helpful in solving my shipping issue. He was able to answer my questions and find a resolution. Thanks again Peter!
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Anissa,
Thank you so much for taking the time to share your experience! We're delighted to hear that Peter was able to assist you so clearly and effectively. Providing helpful, communicative support is exactly what we strive for, and it’s great to know Peter delivered that for you.
We’ll be sure to pass along your kind words to him, he’ll really appreciate it!
Thank you again for your continued support.
Warm regards,
Byredo Customer Service Team
A Nichè Perfumery? Seriously?
I doubt we will be ordering from Byredo again. It's really a shame because some of your products are incredibly good. Casablanca Lily, (Cuir) Sellier and Rouge Chaotique have been among my favorites for years.
Accountability is when you make a situation right. Instead of making excuses and continuing to make unethical decisions which cause and compound the problem. A one off problem is understandable. However, when you completely disregard the aggravation, inconvenience and expense caused by an allergic reaction to your product, a very clear picture of Byredo is visible.
The problem becomes far worse when Nemar, a "concierge" of your company not only expects, but coerces an autistic individual to jump through unneccesary hurdles to seek understanding and a refund. This "concierge" further states that the lab replied that inferior quality samples (which were purchased from Byredo in an expensive discovery kit) is within the range that Byredo considers acceptable. Not to mention that it's the consumer's fault if they cause an allergic reaction.
Byredo has become a company more concerned with sales than customer service.
The fact that you do nothing to correct your own mistakes or compensate for it (a refund?) is a very bad business model and authenticates the horrible reviews that Byredo will garner. This is a Swedish company that needs to fire everyone in their US office and start over.
I will be warning people everywhere that I see Byredo mentioned.
**The "fair" outcome that this unethical company provided was a refund which should have been at no-harrassment to the disabled customer. Instead they made it an absolutely horrible experience.**
BEWARE!!!! AT LEAST YOU HAVE BEEN WARNED!!!!
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Taissa,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and regret that it did not meet your expectations. Please be assured that we take all customer concerns seriously and aim to approach each case with care, fairness, and attention.
Following a thorough review, we have provided you with an outcome and our final position on this matter in line with our policies and internal assessments.
We appreciate you bringing your concerns to our attention, and your feedback has been noted and shared with the relevant teams as part of our ongoing efforts to improve both our products and customer experience.
Warm regards
Byredo Customer Service Team
Peter helped me resolve a shipping…
Peter helped me resolve a shipping issue and was polite and helpful. I’m glad to have had his help and his service was outstanding. 5 stars. Will shop here again!
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Jordan,
Thank you so much for your feedback, it truly means a lot to us.
We are delighted that Peter was able to help you with your order whilst providing an outstanding service, your feedback will be passed onto him.
We truly appreciate you taking the time to share your experience.
Warm regards
Byredo Customer Service Team
Great Customer Service by Peter!
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Jasper,
Thank you for your kind review,
We are glad that Peter was able to provide you with great customer service, and we will be sure to pass this feedback to Peter.
Thanks again for taking the time to share your experience.
Warm regards,
Byredo Customer Service Team
In Q&A session
In Q&A session, Peter made successful efforts to find the necessary information I was looking for.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Svetlana,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that Peter was able to provide the necessary information and was able to help you, he will be delighted to hear about the positive impact he made,
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Warm regards
Byredo Customer Service Team
Peter went above and beyond in helping…
Peter went above and beyond in helping me resolve the issue.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Lavanya,
Thank you so much for your kind review.
We’re very happy to hear about your experience with our Customer Service team. It’s great to know that Peter went above and beyond to help resolve your issue.
Providing attentive and supportive assistance is very important to us, so your feedback is truly appreciated.
Thank you for taking the time to share your experience. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Warm regards,
Byredo Customer Service Team
I love your products
I love your products and also your extensive selection of discovery samples, which is easy to purchase when you get the refund for a new purchase. So clever system. It has given me the opportunity to discover new favorites during a long period. Your perfumes is so unique but yet possible to love during a long period of time, which really makes them classic.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Linda,
Thank you so much for your feedback, it truly means a lot to us.
We’re delighted to hear that you’ve been enjoying our discovery sets and that the sampling system has helped you explore new favourites over time.
Creating a thoughtful and accessible way to experience our fragrances is very important to us, so it’s wonderful to know it’s been valuable to you.
It’s especially meaningful to hear that our perfumes have stayed with you and continue to resonate over a long period. Crafting scents that feel both distinctive and timeless is at the heart of what we do.
Thank you again for your support, we look forward to continuing this journey with you.
Warm regards,
Byredo Customer Service Team
Peter is a true professional
Peter is a true professional, very polite and helpful. He handled my request quickly and efficiently. Thank you for the fast resolution of my problem!
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear A Kishova,
Thank you so much for your kind words and for taking the time to share your experience.
We’re happy to hear that Peter provided you with such professional, polite, and efficient service. Your feedback means a great deal to us, and we’ll be sure to pass along your appreciation to him.
At Byredo, we always strive to resolve our customers’ concerns as quickly and smoothly as possible, so it’s wonderful to know we met your expectations.
Please don’t hesitate to reach out if there’s anything else we can assist you with.
Warm regards
Byredo Customer Service Team,
I purchased a jewelry ring and returned because of size
I purchased a jewelry ring and because the website had no information on sizing that I could locate, I had to guess at the sizing (sizing was XS,S,M&L with no cross-reference to intl sizes). I received the ring very promptly - checkout and shipping were very efficient. The size was too large and I had ot contact Byredo to initiate a return. Although I completed the contact form with all of the information requested (why I'm returning, what I'm returning, etc.) I had to repeat all of this to the representative when I was contacted. I don't think it was the representative's fault, but the repetition delayed the process (took 2 days) and was kind of annoying. The representative, Peter, once he had the information he needed he supplied me with a return label and we were in business! He was helpful.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Liz,
Thank you for taking the time to share your detailed feedback with us.
We’re pleased to hear that your order arrived promptly and that you found our checkout and shipping process efficient.
At the same time, we’re sorry for the inconvenience you experienced with the size information on our website and our return process. Your comments are very valuable, and we will share them with our team as we continue to improve our product information.
That said, we’re glad to hear that Peter was able to assist you effectively once everything was clarified. We’ll be sure to pass along your kind words to him.
Thank you again for your feedback, it helps us enhance our service.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
Byredo Customer Service Team
Smells amazing!!
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Hello Sheriff,
Thank you for sharing you feedback with us.
We are glad you enjoy our fragrances and products! Your words mean a lot to us and to our work.
We hope you'll continue to enjoy BYREDO in the future.
Warm regards,
Byredo Customer Service Team
Vastaus yritykseltä BYREDO
Dear Jimmy,
Thank you for your kind words!
We’re delighted to hear that you experienced high-quality customer service, and we’ll be sure to pass your appreciation on to Peter G. Feedback like this means a lot to our team.
Thanks again for taking the time to share your experience.
Warm regards,
Byredo Customer Service Team
Complicated return process
The return process was unnecessarily complicated but the agent I interacted with, Mehmoona was extremely nice to with deal with
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear John,
Thank you for your feedback. We’re sorry to hear that you found the return process unnecessarily complicated, that’s certainly not the experience we aim to provide.
We truly appreciate you bringing this to our attention, as it helps us identify areas for improvement.
That said, we’re very glad to hear that Mehmoona was able to assist you in a positive way. We’ll be sure to pass along your kind words to her.
Your comments are invaluable, and we’ll use them to continue refining both our processes and customer experience.
Thank you again for taking the time to share your thoughts.
Warm regards,
Byredo Customer Service Team
I've previously written a very good…
I've previously written a very good review for Byredo but unfortunately brand loyalty means nothing after my recent experience. I asked to return a candle I purchased online and was refused because I had taken the plastic cover off. One of their reasons for returns is 'doesn't like the item'. I hadn't lit the candle or tampered with the box, but yet they refused, stating that I should have smelled it in a store first (laughable response given Scotland has no Byredo store). After checking the UK Consumer Law guidelines, I realised that it's illegal for a company to refuse a return within 14 days if it was purchased online and the customer has only removed the packaging to suitably inspect the item.
They asked me to send photos of the candle and I've heard nothing since (3 days ago) and my emails have went ignored. If I don't have a response by the end of the week I intend to contact Trading Standards and I will take this as far as need be.
Very dissapointed with Byredo as I've spent a lot of money with them recently and this is how they repay loyal customers. Unfortunately so many companies think they are above the law.
The woman who refused the refund was Evangelia.
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Joce,
Thank you for bringing this to our attention. We are really sorry to hear about your experience.
Please be assured that we take your concerns seriously. As per our return policy, we’re unable to accept returns of opened products.
However, our team will be in direct contact with you shortly to better understand the situation and work with you towards a suitable solution.
Thank you for your feedback, we truly appreciate you taking the time to share this with us.
Warm regards,
Byredo Customer Service Team
Very crisp clean fresh scent
Very crisp clean fresh scent, love this fragrance
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Danyelle,
Thank you so much for your kind review.
We’re very happy to hear that you’re enjoying the fragrance and that its crisp, clean, and fresh scent resonated with you.
We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your Byredo product.
Please don’t hesitate to reach out if there’s anything else we can assist you with.
Warm regards,
Byredo Customer Service Team
Amazing Customer Service!
Amazing Customer Service!
Chanté was very helpful in addressing my concerns over my order. The response provided was factual , detailed and very helpful. Happy to be a Byredo Customer.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Nirmal,
Thank you so much for your kind review.
We’re very happy to hear about your positive experience with our Customer Service team. It’s great to know that Chanté was able to address your concerns clearly and provide detailed and helpful support throughout.
Ensuring our customers feel supported and well-informed is very important to us, so your feedback means a lot.
We truly appreciate you taking the time to share your experience and are grateful to have you as part of the Byredo community.
Please don’t hesitate to reach out if there’s anything else we can assist you with.
Warm regards,
Byredo Customer Service Team
The fragrances are stunning
The fragrances are stunning. I’m not one to use lotions but I enjoyed this fragrance so much I bought multiple items. Shipping was fast and well crafted. The optional white pumps are a masterful touch so the containers fit into any decor scheme.
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear James,
Thank you so much for your kind review.
We’re very happy to hear how much you’re enjoying the fragrances and that they encouraged you to explore multiple items from the range. It’s also great to know that your order arrived quickly and that the packaging met your expectations.
We’re pleased that the optional white pumps stood out to you as well. They were designed to be both practical and aesthetically versatile, so it’s wonderful to hear they fit seamlessly into your décor.
We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your Byredo products.
Please don’t hesitate to reach out if there’s anything else we can assist you with.
Warm regards,
Byredo Customer Service Team
Mehmoona is so nice and kind
Mehmoona is so nice and kind. Because of him, I’m going to keep buying from Byredo. He made solving my issue very easy, and he was smart and fast in helping me. He was also very professional throughout the whole process. I truly appreciate his help, and he deserves a raise.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Anmol,
Thank you very much for taking the time to share your feedback with us.
We are happy to hear about your positive experience and that Mehmoona was able to assist you in resolving your issue quickly and professionally. Your kind words truly mean a lot, and we will be sure to share your feedback with her.
We greatly appreciate your continued support and look forward to assisting you again in the future.
Warm regards,
Byredo Customer Service Team
Thank you to Peter
I was helped by Peter in customer service and he was excellent in assisting me with resolving an issue with my order!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Priscilla,
Thank you for your kind review.
We are happy to hear that Peter was able to assist you and help resolve the issue with your order. We will share your feedback with him and the wider team.
Warm regards,
Byredo Customer Service Team
Overly Honest Review from an Autistic Mind
Dealing with this company has been a nightmare from beginning to end. You would expect better customer service from a so-called nichè company. They have a few nice fragrances. I don't think they are ready to be a true nichè company. They have much to learn from true nichè companies like Marc Antoine Barrois or Roja Dove.
I made it clear that I had autism before placing an order for a discovery set when the "concierge" was rude to me when I asked about free samples with the purchase. I hadn't seen the disclaimer.
I ordered the discovery kit anyway because I had tried a fragrance of theirs and really liked it. I wanted to try a few others. When the discovery kit finally arrived, it was packaged very nicely like a gift. This certainly was a nice touch.
However, the fragrances had literally no life. You could almost smell them initially, and then they were gone like the eponymous ghost of one of their fragrances.
In addition to that, one of the samples (keep in mind these are very tiny), caused me to have sinus irritation and caused my skin to break out in several places where I sprayed it.
You would not believe the hoops they made me jump through and the circles they made me run around in just to get some kind of resolution. I responded to many emails that basically make me repeat myself over and over and over. They want the same pictures repeatedly. Nemar (a customer service person), actually replied that their lab techs determined that the fragrance having little to no scent was within the guidelines for what they consider acceptable quality and I would not be refunded.
I just informed them of the allergic reaction that their fragrance caused and he asked for pictures of the little sample bottles. I have not heard back. I'm sure they'll respond that their lab techs have determined that having a severe allergic reaction to their fragrances is within guidelines for what they consider acceptable quality.
This feels like harrassment to avoid giving a refund for defective product. They are hoping I will just go away.
They got the wrong autistic guy.
***Update 03/13/26***
Luanne did reach out to me. I was provided a refund for their defective product that caused my severe allergic reaction, finally after days of harrassment by Nemar. I was baited to purchase more products (small hand cream at no charge with purchase of another product). No consideration for anything I endured. She sent an email explaining how it was all routine and acceptable business practice. When do these companies ever accept accountability? I sent the following as my reply.
"I do not consider that an acceptable resolution. What you offer does cover the cost of the discovery kit and baits me to spend more money. Nothing else. The harrassment that I was subjected to is not acceptable for a person with a significant disabilty. It caused serious duress. I was transparent about being on the autistic spectrum in my initial communication when the harrassment began. That doesn't even take into account the physical duress endured by the allergic reaction to your fragrance, "Blanche".
I offered Byredo an easy and minimal resolution because I was not up for a continued challenge but my advocate is going to assist me. I do not accept your resolution.
Shame on you for even considering this acceptable business practice.
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Tony,
Thank you for taking the time to share your experience. We are very sorry to read that your interaction with us has left you feeling frustrated, and we truly regret that your experience with the discovery set and our service did not meet your expectations.
We aim to provide a respectful and supportive experience for every customer, and we are sorry if any part of your interaction with our team made you feel otherwise.
Following your review, we have contacted you directly to address the concerns you raised. Our team has now reviewed your case and provided an outcome intended to resolve the matter, and we hope this brings the situation to a satisfactory conclusion.
Your feedback is important to us, and we appreciate you bringing your experience to our attention.
We remain committed to improving our service and ensuring that every customer feels heard and supported.
Warm regards,
Byredo Customer Service Team
Love this Brand
Got my package within 4 days of ordering and everything was neatly wrapped and looked very nice!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BYREDO
Dear Taylor,
Thank you very much for sharing your feedback with us and for you kind words.
We are pleased to hear that your order arrived quickly and that you enjoyed the presentation of the packaging. It is wonderful to know that your experience met your expectations.
Should you need any further assistance, please do not hesitate to reach out, we would be happy to help.
Warm regards,
Byredo Customer Service Team
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