BYMiT Arvostelua 

No reply to my email. Don’t know where is my order

I love the products we get from here and my cat couldn't agree more. Always high quality and very engaging

1★ – Extremely poor service.

I ordered food for my sick dog and chose this company because I expected fast delivery. Instead, the order was constantly delayed. Every time I contacted them I received a different explanation and empty promises that it would be shipped “tomorrow”.

Days passed and nothing was sent. This is completely unacceptable, especially when the order is for a sick animal that depends on this food.

Very unprofessional company, terrible communication and zero reliability. In the end I had to cancel the order and request a refund after wasting my time waiting.

Avoid this company if you expect honesty and basic customer service.

Customer service team worked to ensure that a replacement item was sent out upon an initial delivery error from their service provider. Looking forward to receiving their litter product as it’s the best for the Litter robot!

Great price and fast delivery

I come here to get premium brands that’s not found on the big stores, such as Ziwi, had shipping from DPD which have been good.

What a great service. The order came through so quickly and just in time as I had nearly run out. The probiotic is extremely good and the dogs clean their bowls every time! Very impressed!

Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly citing its store policy (unused/unopened only), which does not override UK law for faulty goods. After I pushed back with the legal basis, they stopped responding entirely.

Misleading practices for a so-called “premium” retailer. Buyer beware.

Very slow with processing the order.

Wonderful pet products I’ve seen, they have very premium pet supplies selection online and my parcel was speedy delivery to arrive. Highly recommended

I did not receive the order I placed on Monday, check where it is.
I will never buy from you again, from me zero star

Really good selection of cat food. The only things that let this company down are the high postage charges unless you spend quite a lot of money and I find the dispatch times really slow. It takes about a week to get my order which isn't ideal, other pet food companies manage this a lot better.

Wonderful delivery. It swung and seamed to hit mid stump.

I finally ordered the MaxBone Harness I’ve wanted since my toy poodle was a puppy. Now that he’s almost fully grown, I went for it! I’m very happy with the product; it arrived on time and exactly as described.

I’m giving 4 stars instead of 5, though, due to the 'free gift' promotion. Even though I ordered a dog product, I received cat food as the gift. It was a bit odd and made me think they just wanted to get rid of extra stock rather than giving a gift that made sense. That said, the harness is perfect, and I will definitely buy from this company again

Punctual delivery!

I second the latest 1 star review. What sort of a company won't accept a return on sale dog coats worth 75 pounds with a basic sizing chart to go by only. The good thing for them is that nobody will read their wild T&Cs as it will be hard these days finding a company that doesn't respect basic consumer rights. And this bla comment, 'The note of non returnable policy for sale items are also marked at check out page.' is not true, I just tried another sale purchase just to check and it flags absolutely nowhere, I tried Apple Pay.

Very quick delivery
All great

A warning not to use this company. I placed an order a couple of months ago & despite my legal right to return the products as they weren’t right & didn’t fit my puppy, they have refused to refund me despite me returning them within 14 days. The owner will now not respond to any of my emails (very professional!). I have now raised this as a dispute via HSBC.

BYMiT showed up when I was searching for a specific kind of cat collar. I had never heard of BYMiT before, but they had a product that I could not find elsewhere, and the Trustpilot reviews reassured me. I was not disappointed. The online experience was easy, delivery was quick, and the collar is even nicer than it looked on the website.