Excellent customer service. In the age of product companies that do a terrible job supporting their customers after they buy a product my expectations were low when I had a Loftie issue. This was anyt... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I initially had some trouble setting up my Loftie clock. However, I had barely hit SEND on my mail to their support team before I got a reply. They quickly got around to helping me, finding and resolv... Näytä lisää
Yritys on vastannut
I had a great Loftie clock working just fine for three years, when it just mysteriously died on me. Email support was very prompt, they suggested several methods of hard reset. When the resets didn't... Näytä lisää
Yritys on vastannut
The face of the Loftie I bought is flat. Its position by the bed meant that the display was unreadable. I asked for an address to return it under the '30-night trial' stated in the advert. There is... Näytä lisää
Yritys on vastannut
4,5
Erinomainen
258 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Loftie Team’s response was very timely…
Loftie Team’s response was very timely and helped me accomplish exactly was I was emailing about.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
Glad we could get you a quick answer, Samantha, and that it actually solved what you emailed about. Thanks for letting us know!
Best customer service by far!!
They were very helpful with helping me try and resolve my loftie clock to then working with me on sending me a brand new in replacement for my old one. Amazing customer service by far!!
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
So glad we could get you sorted with a brand new replacement, Aliah! That's exactly the kind of follow-through we aim for. Thanks for giving us the chance to make it right!
More friction in set up than trying to push a bus with its hand brake on
The product does not connect to my Bluetooth nor WiFi. 3 hours / over 100 times. Resetting phone, the clock, the wifi. Following the process. Every time it drops. DONT BUY
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
We're sorry for the frustration this setup issue caused, Paul, that's not the experience we want you to have. Please reach out to hello@byloftie.com so our team can help get your device connected properly.
Excellent customer service
What a breath of fresh air to this to purchase from a company with such amazing customer service. I bought a clock as a gift for my best friend, who has wanted one for ages. Unfortunately, the colour I wanted wasn’t in stock so wouldn’t ship to the UK in time. I requested a refund from Loftie after explaining the situation and not only did they refund me fully without quibble, but their communication was top class, their advisors were all friendly and they stayed in contact throughout the process. Because of this, I will be purchasing the clock again and probably one for myself! Being able to buy with confidence means a lot to me and the Loftie team have exceeded my expectations. Thank you all.
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
So glad the refund process felt easy and stress-free, and that our team kept in touch with you along the way. Buying a gift should feel exciting, not stressful, so it means a lot to hear we got that right. Hope your best friend loves the clock when you order it again, and enjoy your own when you treat yourself!
Loftie Clock Replacement
I had a great Loftie clock working just fine for three years, when it just mysteriously died on me. Email support was very prompt, they suggested several methods of hard reset. When the resets didn't work, they provided me a free refurbished replacement, even though I was long out of warranty. Their support team was super prompt, super helpful, and super friendly. Couldn't be happier!
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
Ben, three years of solid use and then a free refurbished replacement out of warranty — that's exactly how we want it to go. Glad the hard reset steps got tried first, but even happier our team could just make it right when they didn't work. Enjoy the new clock!
Order correction
The website accidently (or maybe it was me) initiated 2 orders for the same product. I emailed them about the extra order and they immediately cancelled it and credited my account. It happened on a Sunday!
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
Hi Muriel, a Sunday turnaround on canceling and crediting that extra order is exactly how it should go. Glad we could get it sorted out quickly, duplicate or not!
Very impressed that Loftie stayed true…
Very impressed that Loftie stayed true to their advertised plan pricing. 👍🏻
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
Hey Genevieve! Sticking to what we advertise is non-negotiable for us, so this means a lot. Thanks for noticing and for the 5 stars.
The best customer service.
The best customer service.
Fast, gentle, reliable!
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
Fast, gentle, reliable — honestly a great way to put it, Bianca. Thanks for taking the time to share this!
Had a problem with my Lamp Shade and it…
Had a problem with my Lamp Shade and it was addressed in an understanding manger and the customer service was beyond expectations.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
Really glad we could get the lamp shade issue sorted for you. "Beyond expectations" is exactly what we're going for, so this means a lot to hear.
Great service, great product.
Customer service has been great and prompt. Great product so far!
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
Really glad to hear the support's been prompt for you, and even happier the product's living up to it so far!
They were very helpful to allow…
They were very helpful to allow discount that I had forgotten to include when I ordered. Responded quickly and then gave me refund. Great customer service
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
So glad we could get that discount sorted for you after the fact, Wendy — that's exactly the kind of thing we want to make right. Happy to hear it was a quick turnaround too.
I absolutely love my Loftie alarm clock…
I absolutely love my Loftie alarm clock and lamp. I couldn’t live without them now! Also I had a slight problem with my lamp, and the team were quick to resolve this for me. Thank you Loftie team.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
So glad the team could sort out the lamp issue so quickly — and even happier to hear both the clock and lamp have become essentials for you.
Thanks for your help
Thanks for your help, Joymaeh. With your help, I removed the "Red" display, which was almost unreadable on my clock. I restored the normal display at full brightness. It is easier to read than the red numbers, but still too dim to easily see from a distance. Thanks again for your quick response. It is greatly appreciated.
Phil.
23. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
So glad Joymaeh could help you get the display back to something readable, Phil. If the brightness is still feeling a bit dim from a distance, our team is always here to help dial it in further.
I can’t return my order…!
I have tried to return a Loftie clock, because I by mistake ordered two. My return request was send the 13.08.2026 and I still haven’t heard anything from the company yet- it’s 10 days ago! At the moment I found out that I have been ordered two of the same clocks I wrote to the helpdesk, but I never got an answer…
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
We're so sorry to hear about this experience, Lene, and we completely understand the frustration. A return request and messages going unanswered for 10 days is not the standard we hold ourselves to. Please reach out to us directly at hello@byloftie.com and we'll make sure this gets resolved for you right away.
Customer service resprentative was very…
Customer service resprentative was very courteous and patient. We got it fixed.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
So glad your issue got resolved — courteous and patient is exactly the kind of support everyone deserves. Thanks for taking the time to leave a review, Kathleen!
Great customer service
Great customer service - very responsive and helpful.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
So glad the team could be responsive and helpful when you needed it, Marissa. That's exactly what we're here for.
Vastaus yritykseltä Loftie
So glad Joymaeh could come through for you — we'll make sure they know you said that!
Very good customer service
After some back and forth, when I needed to return my product, they helped me do this. I appreciated that a lot. Special thanks to Nikki for your patience and support throughout. I promsied to send a review as I was grateful, so here it is. Thank you!
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
So glad Nikki could see you through the return process — that kind of patience makes all the difference. Thanks for keeping your promise and taking the time to leave this.
The team is amazing!
The team is so kind, patient, professional, responsive, and helpful.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
So glad our team could show up for you that way, Candice. Kind, patient, and professional is exactly what we strive to be.
Super customer relations
Super customer relations. The reply to my questions were so fast. Seriously, it took 3 minutes to get back to me. Must be a Customer Support record. :-)
They are really friendly and professional. That alone was enough to make a purchase. I felt if there were any issues, which I am not anticipating, it would be dealt with easily and effortlessly.
Loftie really are a customer centric company.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loftie
"3 minutes" is a great specific detail to anchor this reply on.
So glad the response time impressed you, Adam — 3 minutes is hard to beat. Knowing support has your back is honestly one of the best reasons to make a purchase, and we'll be here if you ever need us.
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