Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... Näytä lisää
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Significantly longer wait time than stated. I had to message twice to move things along but each time I received no reply. Miraculously within hours of requesting to cancel (over 2 weeks and still no... Näytä lisää
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I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place... Näytä lisää
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Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea. Yes it initially seems a bit ex... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Yhteystiedot
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Yhdistynyt kuningaskunta
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3,6
Keskitasoinen
228 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No communication
Buttercup Pet Products do not reply to emails. Their customer service is non-existent. I emailed eight times using two different email addresses listed on their website, sent three social media messages (as they recommend) and have had no replies. They have missed the expected turnaround time between ordering and shipping as stated on their website. This is the worst experience I have had with a company for a long time. I have little faith that I will receive my order, and I will never use this company again. Ignore any Instagram advertisements or endorsements; it's not worth the stress.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Buttercup Pet Products
Hi AJ,
I’m really sorry to read this.
Eight emails, multiple social media messages and no proper reply is absolutely not the level of service you should have received. I completely understand why this has left you feeling stressed and with little confidence in your order.
There’s no excuse for poor communication, especially when the dispatch time has already gone beyond what was stated. I’m genuinely sorry we let you down here.
If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — AJ” in the subject so I can make sure it’s picked up properly.
Thanks,
Jordan
Buttercup Pet Products
Brilliant products
Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle holders are so much easier to fill bottles and put straight back in and easy to fit. The hay holders are a tiny bit harder to fit but I done it by myself.
7. huhtikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Nik,
Thank you so much for your fair and kind review.
I’m really pleased to hear you’re happy with the products and that the QR code instructions helped with setup. It’s lovely to know the bottle holders are making water changes much easier too.
I’m sorry the original colour issue caused a delay, but I really appreciate you still taking the time to share such positive feedback.
Thanks again,
Jordan
Buttercup Pet Products
Disappointed
Delivery was really slow and doesn’t fit great onto cage, is a bit lopsided and leans forward even though I have tried refitting a few times. Was fiddly to install at first. Overpriced for what it is when the wire the bottle comes with was doing the trick.
7. huhtikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Charlotte,
I’m really sorry to hear you were disappointed.
The holder should feel secure and make things easier, not feel fiddly, lopsided or overpriced. I completely understand why the slow delivery added to the frustration too.
If you haven’t already, please do get in touch with us with a photo of how it’s sitting on the cage, as sometimes a small adjustment can make a big difference depending on the cage spacing and bottle size. That said, I’m sorry it didn’t feel right for you straight away.
Thanks,
Jordan
Buttercup Pet Products
The customer service was excellent
The customer service was excellent.
When I had to contact them regarding a missing component, they had a look and realised that I hadn't added to cage mount to my order, and it wasn't until afterwards I realised as well.
I ordered it through the link they gave me, and they were really helpful.
7. huhtikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Melanie,
Thank you so much for such a lovely review.
I’m really pleased we were able to help work out what was missing and get you the correct cage mount link. It’s always appreciated when customers give us the chance to help, so thank you for that.
We really appreciate your support.
Thanks,
Jordan
Buttercup Pet Products
Great product for my Guinea pig cage
Great product for my Guinea pig cage. Makes changing the water bottle much easier.
31. maaliskuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Alison,
Thank you so much for your review.
I’m really pleased to hear the product is working well in your guinea pig cage and making water bottle changes easier. That’s exactly what we designed it for.
Thanks again for supporting Buttercup.
Thanks,
Jordan
Buttercup Pet Products
Awful transaction
Awful transaction, communication is so poor, I paid for delivery and on the website it states 3-5days but it took almost 3 weeks for my items to arrive. I would not recommend this company
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Buttercup Pet Products
Hi Vic,
I’m really sorry for the experience you had with us.
If the website stated 3–5 days and your order took nearly three weeks to arrive, I completely understand why you were disappointed. The communication should also have been much better while you were waiting.
I’m sorry we didn’t meet the standard you expected, and I fully understand why this left you feeling unable to recommend us.
Thanks,
Jordan
Buttercup Pet Products
Still have not received order
25. maaliskuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Joanne,
I’m really sorry your order had still not arrived.
That’s not the experience we want any customer to have, and I completely understand how frustrating it is to be left waiting without a clear update.
If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — Joanne” in the subject so I can make sure it’s looked into properly.
Thanks,
Jordan
Buttercup Pet Products
Vastaus yritykseltä Buttercup Pet Products
Hi Julia,
Thank you so much for your lovely review.
I’m really pleased you found ordering easy and had a good experience with our customer service. It also means a lot that you mentioned us being a UK company, as we’re proud to design and make our products here.
Thanks again for your support.
Thanks,
Jordan
Buttercup Pet Products
Order unfulfilled
I don’t like to leave bad reviews, but as a returning customer who has made many purchases from this company, each experience recently has been worse than the last and I am beyond disappointed with the customer service. I really like these products; as a rescue, they make things much cleaner and easier for us and the animals in our care, but I have had a problem in some shape or form with every single one of my last few orders. Either components of the bottle holders have been missing, the dispatch date was very late and I had to reach out for updates, or in this most recent case, I’m without my order for over three weeks now and what long-awaited communication I’ve received from the company since reaching out on the 18th and twice since then in the last week, has not reassured me there will be a solution where I will ever receive this order. It seems things have really changed since I first started ordering from them and I’d be very reluctant to ever order again knowing I’m paying a lot of money for products that either don’t arrive or I’ll be anticipating some sort of issue with the dispatch and delivery. It’s a shame, as I want to continue using their products, but it’s become unreliable, stressful and time consuming trying to rectify issues that shouldn’t occur as frequently as they do. Extremely disappointing direction for this business. They’ve really let me down.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Buttercup Pet Products
Hi Gee,
I’m genuinely really sorry to read this, especially as you’ve been a returning customer and have supported us many times.
It’s incredibly disappointing to hear that your recent experiences have become unreliable and stressful. Missing components, late dispatch, unclear updates and an order still outstanding after weeks is not the standard you should expect from us.
I completely understand why this has damaged your trust, particularly when the products are being used for a rescue and help with the animals in your care. We should have made things easier for you, not more time-consuming.
I’m really sorry we’ve let you down. Feedback like this is difficult to read, but it’s important, and I’ll be taking it seriously.
Thanks,
Jordan
Buttercup Pet Products
I bought a water holder for my guinea…
I bought a water holder for my guinea pigs cage. I paid for express delivery. It didn’t turn up for a week and a half. And then when it arrived, half of the order was missing. They take days and days and days to even respond to any emails I’ve sent them will never be buying from them again.
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Buttercup Pet Products
Hi Kelly,
I’m really sorry for the poor experience you had.
Paying for express delivery, waiting much longer than expected, and then receiving only part of your order is understandably very frustrating. On top of that, slow replies to your emails would have made the whole situation feel even worse.
I’m sorry we let you down with both the order and the communication. That’s not the level of service we want to give.
Thanks,
Jordan
Buttercup Pet Products
Perfect Bottle Holders
I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place/secure the bottles with the wire. The holders make it very simple to slot the water bottles in and out place and snug enough too that our rabbits can’t pull them out. They did take a little longer to be delivered than expected but this is due to the courier. Other than that I would certainly buy again if needed.
4. maaliskuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi KSinc,
Thank you so much for such a lovely and detailed review.
I’m really pleased to hear the bottle holders are working well for your rabbits and making it easier for your daughters to help with water changes. That’s exactly the kind of everyday problem we wanted to solve.
I’m sorry delivery took a little longer than expected, but I’m glad everything else was spot on and that you’d consider buying again.
Thanks again,
Jordan
Buttercup Pet Products
Too long to dispatch item
The hay rack I ordered was fine no issues. But the length of time for buttercup pet products to dispatch it was unreasonable and well beyond their website stated timings. I emailed to chase it up and never got a response. Not sure how likely I’d be to order again now based of this.
(It took 9 working days to dispatch it, I was waiting just over 2 weeks from purchase)
4. maaliskuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi LF,
I’m really sorry your order took so long to dispatch.
I’m pleased to hear the hay rack itself was fine, but I completely understand that waiting over two weeks from purchase, especially without a reply to your chase email, would leave you unsure about ordering again.
The product being good doesn’t make up for poor communication or dispatch times, and I’m sorry we let you down on that side of things.
Thanks,
Jordan
Buttercup Pet Products
Great product
9. maaliskuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi C Rees,
Thank you so much for your review.
I’m really pleased to hear you’re happy with the product. We really appreciate you taking the time to leave us 5 stars.
Thanks again,
Jordan
Buttercup Pet Products
Water bottle holder fits quite well
Water bottle holder fits quite well. Looks like it should Last.
Delivery took a long time though given the delivery cost.
24. helmikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi John,
Thank you so much for your review.
I’m pleased to hear the water bottle holder fits well and feels like it should last. I’m sorry delivery took longer than expected, especially given the delivery cost, and I do understand why that would be disappointing.
We really appreciate your honest feedback.
Thanks,
Jordan
Buttercup Pet Products
Great bottle holder
Great bottle holder, makes changing water so much easier and the colours are gorgeous.
18. helmikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Janet,
Thank you so much for your lovely review.
I’m really pleased the bottle holder is making water changes easier and that you love the colours. We put a lot of care into making the products practical but still nice to look at, so that means a lot.
Thanks again for your support.
Thanks,
Jordan
Buttercup Pet Products
Still waiting for delivery
Still not been delivered by Evri ordered on 15th February
18. helmikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Karen,
I’m really sorry your order still hadn’t been delivered.
I completely understand how frustrating it is when a parcel is with the courier and you’re left waiting without a clear outcome. Even when delays happen after dispatch, we still want customers to feel supported and kept updated.
If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — Karen” in the subject so I can make sure it’s looked into.
Thanks,
Jordan
Buttercup Pet Products
Items broken in transit
Items broken in transit - email sent to company, waiting to hear back.
9. helmikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Lisa,
I’m really sorry your items arrived broken in transit.
That’s never what we want, and I completely understand how disappointing it is to open a parcel and find the products damaged. Thank you for emailing us about it.
If this still hasn’t been resolved, please send over your order number and any photos of the damage with “Trustpilot Review — Lisa” in the subject so we can look into it properly.
Thanks,
Jordan
Buttercup Pet Products
I didn’t receive my order and my emails…
I didn’t receive my order and my emails asking where it was were ignored.
9. helmikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Gemma,
I’m really sorry your order didn’t arrive and that your emails weren’t answered.
That simply isn’t good enough, and I completely understand why you’d be upset. When something goes wrong with delivery, communication matters even more, and we clearly failed you there.
If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — Gemma” in the subject so I can make sure it’s picked up.
Thanks,
Jordan
Buttercup Pet Products
The product has not arrived at all
The product has not arrived at all. I am still waiting for it to be delivered. No updates and very little information.
27. tammikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Susannah,
I’m really sorry your product hadn’t arrived and that you were left with very little information.
I completely understand how frustrating it is to wait for an order without clear updates, especially when you don’t know what’s happening or when it will arrive.
If this still hasn’t been resolved, please email your order number with “Trustpilot Review — Susannah” in the subject so I can make sure it’s looked into properly.
Thanks,
Jordan
Buttercup Pet Products
Great idea
Great idea, although the sticky pad supplied isn’t strong enough to hold the water bottle. Lasted 24 hours and I noticed it coming off. Replaced it with some elf tape and now it’s perfect. Thank you
16. tammikuuta 2026
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