Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... Näytä lisää
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Significantly longer wait time than stated. I had to message twice to move things along but each time I received no reply. Miraculously within hours of requesting to cancel (over 2 weeks and still no... Näytä lisää
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I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place... Näytä lisää
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Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea. Yes it initially seems a bit ex... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Yhteystiedot
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Yhdistynyt kuningaskunta
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3,6
Keskitasoinen
228 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Don’t recommend at all
Significantly longer wait time than stated. I had to message twice to move things along but each time I received no reply. Miraculously within hours of requesting to cancel (over 2 weeks and still no dispatch) it was suddenly dispatched!? The item isn’t worth the price in my opinion, I wish they had just cancelled the order and refunded me as I requested. I definitely wouldn’t recommend or buy from them again.
18. kesäkuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Rachel,
I’m really sorry to read this and completely understand why you were left feeling frustrated.
The delay, the lack of replies, and the fact your cancellation request wasn’t dealt with properly is not the level of service I want anyone to receive from Buttercup. I know it’s even more frustrating when you’ve taken the time to chase and then feel ignored.
I’m genuinely sorry we let you down here. I’ll be reviewing what happened with your order because this clearly should have been handled much better.
Thanks,
Jordan
Buttercup Pet Products
Do not use this company
Do not use this company, I think they are a scam.
I placed an order on 31/5. The following day I received an email to say it was dispatched. Nothing has been received.
The company address is less than 2 miles from where I live so I emailed to see if I could come and collect in person - no response.
I’ve then emailed again to ask for the order to be cancelled and for a refund to be issued, still no response.
I finally had an email from them to say the item was to be dispatched on a next day courier, guess what, still nothing.
My advice would by to find someone who does 3D printing, purchase a pattern on-line and get them to print the bottle holder for you. In the time I’ve been waiting my Brother in Law has printed me 4 bottle holders for a fraction of the cost and I now have 3 very happy Guinea Pigs.
Me, I’m still waiting for a refund!!
8. kesäkuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Sue,
I’m really sorry for the experience you’ve had here. I completely understand why you’d feel so frustrated, especially after waiting, chasing, asking to collect, and then still not getting a clear resolution.
We are a real small UK business, but that does not excuse poor communication or leaving you without your order or refund. I’m sorry this reached the point where you felt ignored and had to leave this review.
If this has not already been resolved, please email us with your order number and mark it “Trustpilot Review — Sue” so I can make sure this is picked up properly.
Thanks,
Jordan
Buttercup Pet Products
Shockingly poor company
Shocking company, ordered items and they have never arrived. Absolutely no communication from the company even after multiple emails to them trying to get an understanding of what is going on with the order I placed. If you do some research into this company there is a common pattern and it’s the same as I have experienced. Emails get ignored there is no contact number and many people never receive there orders. I wish I done research before placing an order. Very very poor company
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Buttercup Pet Products
Hi Tony,
I’m really sorry to read this. An order not arriving, followed by no clear communication, is simply not good enough and I completely understand why you’d be so disappointed.
I never want anyone to feel like they’ve been left in the dark after ordering from us. We clearly failed you here, and I’m genuinely sorry for the stress and frustration caused.
If this has not already been resolved, please email your order number over with “Trustpilot Review — Tony” in the subject so I can look into it properly.
Thanks,
Jordan
Buttercup Pet Products
Awful experience
Awful experience. It's been 19 days still no product even after I offered to change the colour due to stock issues on their part. Atrocious communication throughout. If it hasn't arrived on Monday I shall be getting a full refund from my card provider.
12. kesäkuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Robin,
I’m really sorry for the experience you’ve had with us.
Waiting 19 days with poor communication, especially after you offered to change colour due to stock issues, is not the service we should be giving. I completely understand why you felt let down and why you’d be looking to recover the money through your card provider.
I’m sorry we didn’t communicate properly and didn’t give you the confidence that this was being handled. That’s on us, and I’ll be reviewing what happened.
Thanks,
Jordan
Buttercup Pet Products
have not received product
12. kesäkuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Tj,
I’m really sorry your order hadn’t arrived.
That’s clearly not the experience we want anyone to have, and I completely understand how frustrating it is to be waiting with no product in hand.
If this still hasn’t been resolved, please send your order number over and mark the email “Trustpilot Review — Tj” so I can make sure it’s looked at properly.
Thanks,
Jordan
Buttercup Pet Products
Using this seller again!!!!!
Item came quickly and was as described. Would use this seller again. Plenty of communication to reassure item was being sent and on the way.
28. toukokuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Tamsyn,
Thank you so much for such a lovely review!
I’m really pleased to hear your order arrived quickly, everything was as described, and you felt reassured along the way with the communication. That honestly means a lot.
We really appreciate your support and would love to have you back again.
Thanks,
Jordan
Buttercup Pet Products
Very pleased with buttercup
Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so relieved to be done with metal wires, a breeze to set up in seconds and so convenient. Fast postage, good communication. I would def buy more from them.
3. kesäkuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Skoopylou,
Thank you so much for giving us another chance. That genuinely means a lot.
I’m really pleased to hear this order was a much better experience and that you’re happy with the quality of the bottle holders. Getting rid of those fiddly metal wires is exactly why we made them, so it’s brilliant to hear they’ve made things easier for you.
Thanks again for your support and for such a fair review.
Thanks,
Jordan
Buttercup Pet Products
I ordered the camera & mount back in…
I ordered the camera & mount back in March, however still waiting for the items. Not had a response to my last email regarding order delivery etc... not really sure what else to do. I was so excited for this product but now I'm disappointed 😞
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Buttercup Pet Products
Hi Elle,
I’m really sorry to read this, especially as you were excited for the camera and mount.
Waiting since March and then not receiving a proper update is not acceptable. I completely understand why you’d feel disappointed and unsure what else to do.
If this has not already been sorted, please email us with your order number and mark it “Trustpilot Review — Elle” so I can make sure it’s looked into properly.
Thanks,
Jordan
Buttercup Pet Products
Yet again excellent service
Yet again excellent service, product is definitely a game changer love the bottle holders, thank you
2. kesäkuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Sheryl,
Thank you so much for ordering from us again and for leaving such a kind review.
I’m really pleased to hear you’re loving the bottle holders and that they’ve been a game changer for you. That’s exactly what we want them to do — make everyday small pet care that little bit easier.
We really appreciate your continued support.
Thanks,
Jordan
Buttercup Pet Products
Best idea, sadly keeps breaking!
The small animal (Guinea Pigs water bottle holder) is a fantastic idea, however I am sick of buying them as they keep breaking, I haven't got in touch with the company to advise as I'm really too busy right now, I know I should have given them a chance to put it right but just bought more in the hope it was a one off issue, sadly not.
I have now found a different seller who sells almost the same thing except the new seller's holder just hooks onto the cage instead of butterfly screw on.
7. huhtikuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Mo,
I’m really sorry to read this, especially as you clearly liked the idea of the product and have bought from us more than once.
I completely understand how frustrating it must be to keep replacing something that should be lasting. Even though you haven’t had chance to get in touch, I’m sorry the holders haven’t performed as they should have for you.
We do want to understand when this happens because it helps us improve the design and put things right where we can. I’m genuinely sorry we’ve lost your confidence.
Thanks,
Jordan
Buttercup Pet Products
Paid for the fastest delivery which was…
Paid for the fastest delivery which was 48hr but was weeks before they even dispatched it. I no longer needed product so emailed to politely say please don’t bother sending now as I don’t need it (on email , Facebook and Instagram). No reply whatsoever and no option to cancel. There’s no return label or option on the website and following this experience I don’t believe I’d actually get my money back so I’ll just keep it.
28. toukokuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Bethany,
I’m really sorry for the experience you had here.
If you paid for the fastest delivery and the order wasn’t dispatched for weeks, then I completely understand why you no longer needed the product. Your cancellation message should also have been acknowledged properly, especially after you contacted us through multiple channels.
I’m sorry we let you down with both the dispatch time and the communication. That isn’t good enough, and I understand why it has put you off ordering again.
Thanks,
Jordan
Buttercup Pet Products
Good customer service
I asked a question beforehand and they answered it really quickly! Can't fault the customer service and the products are really well made.
15. toukokuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi KJ,
Thank you so much for taking the time to leave us such a lovely review.
I’m really pleased we were able to answer your question quickly and that you’re happy with the products too. We put a lot of care into making them, so it’s brilliant to hear they feel well made.
We really appreciate your support.
Thanks,
Jordan
Buttercup Pet Products
My items haven't arrived
My items haven't arrived, hasn't even made it to the courier. Its been over 2 weeks. I have tried to email various times as well as use social media with no reply.
15. toukokuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Charlotte,
I’m really sorry your order hadn’t arrived and that you couldn’t get a reply from us.
Waiting over two weeks without it even reaching the courier, then having to chase by email and social media, is not the experience you should have had. I completely understand how frustrating and worrying that would be.
If this has not already been resolved, please email your order number with “Trustpilot Review — Charlotte” in the subject and I’ll make sure it’s looked into properly.
Thanks,
Jordan
Buttercup Pet Products
Scam company? Items never arrived.
Made an order 2 weeks ago. Payment taken by company, but no communication about order. Parcel has not arrived.
This could be a scam website/company; I would advise avoiding it.
I will see if I can reclaim the transaction via my bank.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Buttercup Pet Products
Hi Ed,
I’m really sorry to read this. I completely understand why it would feel that way when your order hasn’t arrived, payment has been taken, and you’ve not had proper communication.
We are a genuine small UK business, but that does not excuse a poor experience or lack of updates. You should never be left feeling unsure about whether your order is being handled.
I’m sorry we let you down here. If this hasn’t already been resolved, please email your order number with “Trustpilot Review — Ed” in the subject so it can be looked into properly.
Thanks,
Jordan
Buttercup Pet Products
After an initial issue
After an initial issue, which was promptly solved, the order was dispatched and with us quickly.
Will be using again.
Good communication and helpful.
8. toukokuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Mr Saunders,
Thank you so much for your review.
I’m really pleased we were able to get the initial issue sorted quickly and that your order then arrived promptly. I’m also glad the communication was helpful, as that’s something we always want to get right.
We really appreciate your support and would be very happy to have you order with us again.
Thanks,
Jordan
Buttercup Pet Products
Good product no more wrires keepa the…
Good product no more wrires keepa the water bottle up right les drips
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Buttercup Pet Products
Hi Elizabeth,
Thank you so much for your lovely review.
I’m really pleased to hear the holder is keeping the bottle upright and helping reduce drips. No more fiddly wires is exactly what we were aiming for, so it’s great to know it’s doing the job for you.
We really appreciate your support.
Thanks,
Jordan
Buttercup Pet Products
Love the bottle holder
Nice bottle holder, easy to use and I love the colour.
I had a question that was answered by the next day :)
8. toukokuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Mariann,
Thank you so much for taking the time to leave us a review.
I’m really pleased you love the bottle holder and the colour, and I’m glad we were able to answer your question quickly too. That’s exactly the kind of experience we want people to have with us.
Thanks again for your support.
Thanks,
Jordan
Buttercup Pet Products
Great product
Great product, easy to use. Fast delivery time too. Highly recommend.
8. toukokuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Lo,
Thank you so much for your kind review.
I’m really pleased to hear you found the product easy to use and that delivery was quick too. We really appreciate the recommendation.
Thanks again for supporting Buttercup.
Thanks,
Jordan
Buttercup Pet Products
Great product
Really good product, well made and easy to use. 1000x better than the metal wires the bottles come with. Will be recommending and buying another one at some point. Thank you!
31. maaliskuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Zoe,
Thank you so much for such a lovely review.
I’m really pleased to hear you’re happy with the quality and that the holder has made life easier compared with the metal wires. That’s exactly why we created them, so it’s brilliant to know it’s made such a difference.
We really appreciate the recommendation and would love to have you back when you’re ready for another one.
Thanks,
Jordan
Buttercup Pet Products
Replaced when i got the wrong ones
Replaced when i got the wrong ones. Very good service
2. toukokuuta 2026
Vastaus yritykseltä Buttercup Pet Products
Hi Yvonne,
Thank you so much for taking the time to leave us a lovely review.
I’m really pleased we were able to get the wrong items replaced for you and that you were happy with the service. We always want to put things right quickly when something isn’t quite right.
Thanks again for your support.
Thanks,
Jordan
Buttercup Pet Products
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