Buffy Arvostelua 

If I could give zero stars I would! Their customer service is an absolute joke. The incorrect color sheets were sent (in the "correct" box). When I contacted their customer service for assistance their response was to tell me that the sheets were correct. Even after sending photos of the correct item and what I received they REFUSE to rectify their mistake! A total of 6 communications have been sent, and they continue to refuse to help. NEVER AGAIN!! Steer clear of this company!!

I previously purchased a set of breeze sheets and a duvet cover from Buffy. The sheets are soft, buttery and breathable. The duvet cover is exceptional and easy to remove/wash. I will only be buying my bedding from Buffy from now on in order to ensure a great nights rest!

honestly the best bedding at the best price. I've gotten comforters, pillows, and sheet sets and they're all high quality, they keep you cool and the the materials feel soft to the skin... I highly recommend

***UPDATE 3/21/26*** there is no update. After replying to my initial review within two days, I have had no further communication in the 19 days since. Which leads me to believe that there is one customer service employee, and their role is to respond to visible reviews with empty assurances. I have also emailed and sent a subsequent request through the website that has been “escalated” as I now have two comforters (one that is 15 months old and one that is 4) that have defects. Unfortunately, the three year warranty is only as good as the company’s ability to respond to people requesting information on it.

Feel free to reach out to me as you described would happen in your response.
***

A good way to tell how serious a company is about their customer service is to see how easily you can contact that company.

With that in mind, try giving this company a call AT THE NUMBER LISTED ON THEIR WEBSITE RIGHT NOW. Go ahead - check it out. You will find this line: “ We’re available at hello@xxx or at 1-855-466-4812 Monday-Friday, 10 a.m.-5 p.m. ET.”
Try giving that number a call. You will get a message that states “the person you are trying to reach is not accepting calls at this time”. It turns out that they aren’t accepting calls because it’s easier to ignore emails when attempting to avoid customer service altogether.

I’m not the type to write negative reviews, but these comforters are garbage. And the fact they they imply some sort of superior product and solid customer service has prompted me to take the time to write this review.

I should have known early on when I placed to orders in late November, early December, 2024. Within two days, I received an email that one of the comforters I had ordered was sold out, and would be back in stock by December 20th”. I thought this could be cutting it a bit close for a Christmas gift, but let the company know that would wait. On December 24th (when I had not received a further update, or shipping confirmation), I followed up, but received no response. On December 30th, I followed up again. I didn’t receive this comforter until almost the middle of January, with minimal follow up or updates.

In September of 2025, I made the mistake of washing one of my comforters. I did so at a laundromat, and followed the care instructions exactly. After I had finished these two hours at the laundromat, I was concerned to see that my comforter looked (and felt) roughly like a cat’s tongue. I reached out to customer service, and was told that a replacement would be sent on 9/23/25. On 10/1, I had (again) not received an update in regards to the new comforter going out. By the middle of October, I had received my replacement. Almost immediately, I noticed issues with this replacement. Anyone who slept under it came out of bed covered in little balls of whatever is inside of the comforter. This was stuck on their clothes, in their hair, in their eyelashes, in their mouths. Literally everywhere. My wife and I found a little hole in the comforter and attempted to seal it, but the problem still persists.

I tried to call customer service (as I indicated above), to no avail. I emailed them on 12/31. Then 1/8. Then 1/14. Then 1/28. On 2/11, I submitted a whole new case, and on 2/12 received the following response:

“Thanks for reaching out to us, although sorry to hear about this.

Unfortunately, we are unable to offer a replacement as your order is outside of our Three Year Protection Plan. Be sure to check out our website as we are currently running our site-wide sale for 25% off.”
Within three hours, I replied with the following:

“I appreciate the “sale”, but I’m not sure that you are understanding. I ordered this comforter in November of 2024. I received it in January of 2025. By October, I had made the mistake of washing it. A single time. And it looked like a cat’s tongue.
As a result, you sent a replacement, that immediately began leaking filling. I reached out in December for the first time. I have followed up four further times, and this is the first response I received.
If you point of the “three year protection plan” is that you managed to send two deficient comforters in 9 months, then it would seem to defeat the purpose of having a “three year protection plan”?
If you think I’m somehow stockpiling comforters, feel free to send me a return receipt. I will happily send both of these back as they are largely unusable.”

I have not received a response since that time.

If you are looking to spend upwards of $300 for a comforter that won’t last long, and which wont be addressed by customer service, then this is the product for you! Otherwise, you might want to consider literally anything else.

I purchased in November 2025 products, however quality wasn't what i exprected; returned 5 of the 6 items. They said donate with a receipt; i did so. THey took weeks to send the two pillows and said I received them when I didn'
Today I received my credit card bill and I was billed fulll charge for all the merchandise I donated excpet for one bedding.
on all the products I donated with proof that I did so.
I sent email; no response; I tried calling; number and it is out of service. Horrible experience. Material is cheap, cheap cheap!!!!!

I bought the cloud duvet and breeze duvet cover. After 4 years, one night the duvet cover just ripped when I rolled over. I found that to be very low quality, as I’ve had other duvet covers for much longer. I was really disappointed in customer support’s response. They just suggested to buy a new one.

Finally found a pillow that doesn’t get hot halfway through the night. It’s super comfortable, supportive, and genuinely cooling. I didn’t realize how much my old pillow was ruining my sleep until I switched to this one.

My sister recently gifted me a Buffy comforter for Christmas and I have absolutely love it! It is lightweight for my partner who runs hot but still warm and cozy for me who runs cold. 10/10 recommend !

do not buy. don’t know who gave them ‘awards’ but i suspect that’s a lie.

i ordered a cloud comforter- it took a little longer than expected but it did arrive. i washed it (because you’re supposed wash everything before using/wearing)
our machine is large capacity an has a removable agitator so i know it was gentle enough- it immediately had stuffing/batting coming out of the seams.

i contacted buffy with videos and they sent another one- said they would talk to their manufacturer.

this one is exactly the same and its only gotten worse over time- it pills LIKE CRAZY and there is no explanation! it’s unclear how it is shedding as it comes through the actual fabric even where there is no seam or hole. i have de-pilled and cleaned it NUMEROUS times thinking it would just take a minute to work out and hopefully after initial shedding it would be fine- it never gets better which makes it look terrible and old all of the time, it is a literal nightmare AND it is in no way ‘cooling’ it immediately loses it silky out of the box feel as soon as you wash it (even with air dry)

do.not.buy. this should be a $50 comforter at best, if i could return it i would because these people owe me a refund for such a garbage item. now it’s being donated to the pet shelter because i hate just throwing things away.

in regards to company reply;
as originally stated above, when washing the comforter for the very first time prior to use, it immediately had its filling coming out of the seams and buffy sent a replacement saying it was a a possible manufacturer issue with the one i received- my review is about using the replacement comforter for the last 3 months in which the same issue occurred and only got worse with continued use which is why i am here telling other consumers- do not buy this company’s product, it is literally terrible

I have ordered several sheet sets and comforters from Buffy. Quality is amazing! Customer service is fast and responsive. Would certainly recommend Buffy to anyone who wants quality and comfortable bedding!

I love these pillows …..this is the second set that I have ordered and I don’t like sleeping on anything else. I love all Buffy products especially the eucalyptus sheets and duvet covers.

I rarely leave negative reviews, but I feel sort of morally obligated to post this one.

I ordered the Buffy Cloud Comforter (Full size, Order #925463) as a Christmas gift for my daughter. Within less than two weeks of use, the comforter began pilling badly and shedding white fuzz everywhere. This happened with zero washing and standard use. There was no hole that could be repaired. The entire comforter seemed to leak white fuzz.

Because the comforter was purchased as a gift, the free trial period was over before my daughter even opened it.

Customer service did respond to my emails in a prompt timeframe. I was only offered store credit or replacement - not a refund. Given the quality issue, I was hesitant to choose the replacement option.

My daughter loved this comforter - the color and the feel. It was so disheartening for her to throw away her Christmas gift, but it left white fuzz on her and everything in our house. Like, MASS amounts of white fuzz.

Overall, the purchase was so disappointing and frustrating. Plus, I feel guilty that I gave my daughter such a dud as a Christmas gift.

They have a great product with a great customer service tied making the experience superior. I also appreciate that the company puts sustainability in the forefront!

I bought this $200 comforter and have seen cheaper Amazon ones be fluffier. It took ages to come, I was advertised a free gift with my purchase which they never sent and when I asked for it, they told me I can buy the gift when it's available. I washed it for the first time and a bunch of massive black stains appeared out of nowhere that I know have nothing to do with my machine as I washed items before and after. When I reached out to customer service, as usual, they said my warranty so buy another because they are on sale. Before purchasing from them, please read all their one star reviews on their website even as it is very in line with my experience.

Received an email stating my inquiry would be submitted to a “human agent.”

I have had to enlist my Products Liability Attorney - husband - to get involved.

Even their customer service number listed online is not a working number.

Extremely bad customer service - totally dependent on AI.

These guys are a total scam. They advertise a 7 day free trial of their goods, but didn't provide a return label. I emailed for the return label and they told me they would only refund me if i went to a physical goodwill location to donate my goods. This is against their own return policy which states that they will provide a free return shipping label.

Absolutely awful.

I returned a product and now the team is ghosting my messages and refusing to issue my long overdue refund.

The delivery service (OnTrac) has confirmed the order has been returned to sender (I have proof) and they still won’t issue a refund.

Order #922995.

This company has stole my money. Stay away.

opened item and was not puffy. NOTE: could not receive item without opening package. was refused refund bc package opened. ONLY REFUND if provided photo of the donation receipt specifically from the “local Goodwill store” would not permit me to ship item back even at my cost. BEWARE OF SCAM

As others have stated, this business should be shut down. My negative review did not make it on the website, no surprise there. My first order, I ordered a duvet and pillow case set in same material and color, but they arrived completely different material and color shades. I never used the items, only took them out of the packaging and repackaged once I saw how different they were. Same day I received them, I emailed customer service who dragged on the conversation asking me to provide so many photos, model numbers etc. They said no problem with items so I asked to return. Never heard back from them despite their website advertising "easy returns". After many days of waiting, I filed a separate return request on the website again. I get a response asking me to explain why I wanted to return. Good grief!

This was, without exaggeration, the worst purchase and the worst customer service experience I’ve had in the US.

The quality of every single item I bought was awful.
The comforter constantly sheds some strange fibers all over the bed, even after washing. The duvet cover feels cheap and looks worn out immediately. The sheets and pillowcases are the same — thin, low-quality fabric that somehow manages to look dirty right after the first wash. Everything feels and looks terrible.

The comforter is marketed as something that helps people who sleep hot — that’s a lie. It doesn’t cool, it doesn’t regulate temperature, it doesn’t do anything it promises.

I paid $610, returned everything because the quality was just disgusting, and then spent two weeks messaging Buffy’s agents, repeating the same simple instruction:
my card is not working — issue store credit.
I said it over and over again.

And after all this, they still sent the refund to the same dead card.
Two weeks of pointless back-and-forth, dozens of messages, and they still managed to ignore everything I said. It’s incredible how incompetent a company can be.

Horrible quality, horrible service, horrible experience from start to finish.
Buffy was the worst purchase I’ve made in years.