Buchymix Arvostelua 

I recently purchased a blender and may I say LOVE AT FIRST SITE😩

If its possible to not give them any star rating, I will do that.
Bought a turbo crusher blender last year July and suddenly discovered that after each use of the small cup, a thick brown greasy substance comes out from the engine and beneath the small cup. Reaches out to the customer service team, it's like non-existence and when they finally responded, they were so dismissive and blunt asking me to purchase a replacement cup from their website . Bear in mind, the product is still under warranty. This is a total waste of money!

I purchased a Buchymix 16-in-1 food processor on February 17, 2025. Yesterday, I attempted to use it to process yam, but the unit stopped working after just a few minutes of operation. When I tried to use it again this morning, it wouldn't even turn on.

I reached out to Buchymix customer service, sharing proof of my purchase and explaining the situation. Their only response was a blunt 'This processor is not for processing yam,' with no further assistance or explanation. This response is particularly troubling because:

1. Their own social media page features videos showing this exact processor being used to process yam
2. The product manual includes no warnings against processing yam
3. They made no attempt to address the fact that the device stopped working completely
4. They provided no warranty support despite the product being less than 3 months old

Key Issues:
• Product failed within 3 months of purchase while still under warranty
• Marketing videos show yam processing while customer service claims this isn't an intended use
• No warnings about yam processing in the product manual
• Poor customer service response with no attempt to resolve the issue
• Misleading product marketing vs actual capabilities

The company's dismissive response and the contradiction between their marketing materials and customer service stance is deeply concerning. Their social media content clearly shows the processor being used for yam, yet they deny this capability when the product fails.

I would not recommend this product based on:
1. The inconsistency between marketing and actual product capabilities
2. Poor durability
3. Inadequate customer support
4. Lack of clear product use guidelines

This experience reflects poorly on both their product quality and customer service standards. As a customer who invested in their product based partly on their demonstrated uses, their response was unacceptable and unhelpful. Potential buyers should be very wary of this company's marketing claims versus the actual product support they provide.

If i could give them less than 1 star, i would

I wish I read more on the reviews before buying. I was carried away by the positive reviews I saw online, obviously, it seems as if those reviews were bought. I purchased a Turbocrush Professional Plus Digital Blender At that very moment I opened the box the blender was faulty and was not powering on. It is like an empty beautiful gadget that is of no use.

I immediately reached out to them, at first they responded that they would send a return ticket for me to return them but they did not. The customer service is the worst I have seen in history. I have sent multiple messages to them via WhatsApp and email but they are not replying to them. The worst is that it shows that they read the messages in WhatsApp but they just chose not to reply. Don’t bother calling the phone number they listed on their website because it’s not connecting. My anger is that I needed a blender so badly and I just wasted my money for nothing. The positive reviews are scams, don’t fall victim.

Absolutely Terrible Experience – AVOID Buchymix at All Costs!

I bought a Buchymix Masticating Horizontal slow Juicer, and in just a short time, the engine became faulty. I reached out to their customer service multiple times, and it took weeks before I finally got a response! And when they finally replied, I was told that the product had NO WARRANTY because it was a "special final sale product."

This company hides behind the guise of "final sale" to sell faulty and possibly used products so they don’t have to offer customers the protection of a warranty. Even after I sent videos and pictures showing the issue, their response was dismissive and unhelpful.

Their customer service is absolutely horrendous—completely unresponsive and disorganized. I’ve never encountered such an unprofessional and dishonest company. Don’t waste your money! They’re selling junk products and using "final sale" as a cover-up to avoid taking responsibility. Absolute waste of my hard earned $150!

Save yourself the frustration—STAY AWAY from Buchymix!

I ordered the Turbocrush commercial-grade blender. Commercial-grade is the real scam. Each blending cycle gave off an offensive cable burning smell that was so overwhelming. The bottom had no suction grip, hence blending was causing so much vibration and movement, I literally had to keep holding the blender. Customer service was unresponsive, almost like they don't exist. This is a scam! Do not fall for it!

Absolute scam. I bought the silver coloured blender and it never worked from delivery. I called and texted, emails etc no response. These are scammers and criminals. Avoid 100%

I bought the silver colour digital professional plus blender and it wasn't working. It was dead/faulty upon arrival. The customer service/technical support is the absolute worst. No response to emails, chats or calls. No order errors or returns, nothing! Absolutely nothing! A bloody waste of time and money 😡

If there is a subzero score for customer service, I'll give it. No communication, no update, days to reply, order errors, no accountability, no apology. Just crap!. Unfortunately the lady is trying to push a great product into the market, but her customer service and tech support will definitely be the death of the brand. Mark my words.

Absolutely terrible service, customer service very poor. No item yet received

I bought the ultra heavy duty soundproof blender but it stopped working less than 8 months later after very limited use of about 8 to 9 times. I rang them, emailed, sent WhatsApp video and messages and called and even instagram messages but no response. Instead, they kept declining and rejecting my calls to point I assumed I was blocked. It’s suppose to have 3 years warranty but no response till date. Such expensive product but zero support service.