Buchymix Arvostelua 

Worst company I've dealt with ever, bought a juicer in December 2025 it broke down on second use in January, we've tried to reach out to them ever since through every media we know, phone,Instagram, Facebook, WhatsApp but only got automated response to call a US number,send email or someone will contact us, one Lillian did contacted us once asked us to send some information which we did around mid January but till now no response again. It's really a terrible customer service .

AVOID BUCHIMIX Product,I bought a processor and less than 6months all the parts were going off, even when not seriously used , just occasionally used like that,I tried my best possible to reach out to the customer service,no way ,I sent an email several times,no response whatsoever up till now.They are scammers, People should avoid them,I have never come across a TERRIBLE Product EVER with a TERRIBLE CUSTOMER SERVICE 🐕‍🦺, terrible 😔.Poor Product quality,Poor customer service,poor communication.

I purchased a Buchymix food processor (Model BF50) in October 2025 under Order No: B9029X.

Less than a year later, it stopped working under normal kitchen use.
No misuse.
No abuse.
Just failure.

At first, this raised serious concerns about:
• Product durability
• Quality control
• After-sales support

My initial attempts to contact the company via:
• Email
• Website support
• WhatsApp

Got no response.

That experience was frustrating and unacceptable for a home appliance brand.

However, things changed after I was contacted by Lilian in the UK.

She personally:
• Took ownership of the issue
• Stayed in touch throughout the process
• Arranged a replacement
• Followed up until the new unit was delivered

The replacement was handled quickly and professionally.

Thanks to Lilian’s effort, the problem was resolved properly.

This experience shows:
• The product failure was disappointing
• But individual customer care can make a real difference
Without her intervention, this would have remained an unresolved case.
Customer service shouldn’t rely on luck but when it works, it should look like this.

Following my previous review on poor customer service, I would like to say that I am glad that my issue has been resolved and I now have a fully functional processor that works as intended. The support I received was amazing. My faulty processor was replaced with a new one and the agent was very nice and polite. She followed up to check my new replacement was working as intended and I was happy with the replacement. I have used the processor and must say it did not disappoint. I am loving every bit of it and hope to aquire more from their range.

This is terrible customer service. I received this blender and it arrived broken. I’ve been trying to speak to someone for three days with no response.

I want a replacement immediately. You seriously need to work on your customer service.

Order #UKB10426X

Customer service is very poor, they don’t respond to emails or messages. My juicer arrived tampered. I called and there was no response. I messaged and emailed. NO RESPONSE. they hype for Buchymix is overrated.

Do not buy from them. Customer service is 0. They dont reply to emails. I bought an oven , I got an email with tracking its been dispatched. Tracking says it hasn't been brought for shipping. I contacted dpd and was told seller only created shipping label, that item is yet to be brought to them. Buchymix lied. They refused to reply to four emails I sent to them. Avoid them like plagues.

We bought the juicer in April and by November the main component of the juicer refused to detach from it, we reached out to them for help or replacement, they wont respond to your email or WhatsApp messages. We wrote a review on their page and they refused to publish it. This company is a scam.

This is the worst company I have ever known. I bought their so called Juicer. The hooper part broke down in exactly two weeks of use. I ordered the part, they said it will take 2-7 days to get this order. It’s more than 1 month. I am yet to receive the part.

The public needs to be warned. This company is rubbish. Customer service is rubbish. I have a Green Star juicer. I bought it 20 years ago. It is durable.

Buchymix is a useless machine. If you need a juicer, avoid the temptation of buying Buchymix. I thought it was a good Self feeding equipment. But now I know it’s a waste of money.

If theirs is -100 star, that’s what I would put there , customer service is extremely poor . After buying a blender and cup was faulty , reach out to them and communication took weeks before I was told that am not qualified for a part even though I still have about 2months left
before it’s 3years . I accepted and made an order , it’s more than 1 week now , haven’t still received my order , I was told to send the maker of the blender which I did multiple times , yesterday I got confused and let them know I have made an order and paid for it since I was told I didn’t qualify , am still yet to receive my order

I recently attempted to use the promotional code THANKYOU25, which offers a 25% discount. However, during checkout, the system automatically applies a lower-value "anniversary" discount (in my case, £4 off a juicer), and blocks customers from removing it to use the better THANKYOU25 code instead.

This is not only misleading but deliberately engineered to prevent customers from benefiting from the full promotion.

Despite reaching out to customer service to report this issue, and despite them acknowledging the problem, I was surprised and disappointed when they refused to refund the difference or honour the full 25% discount.

If the THANKYOU25 code is not intended to be used, or is effectively disabled by backend restrictions, then it should not be promoted on the site. Doing so is deceptive, damages trust, and gives the impression of a bait-and-switch tactic — something no reputable brand should engage in.

At the very least, customers should be able to choose which discount to apply, especially when one clearly offers a better deal. To advertise a 25% discount and then override it with a lesser value without giving users control is both unethical and poor customer service.

You need to avoid this company! Typical of the country of the owner everything is backwards! Their warranty does not work! I purchased an item less than 2 months and it broke. They want me to purchase a filter when it’s still under warranty! They will dribble you up and down with nonsense words and waste your time just to avoid sending a replacement! Your item is defectives but I’m the one that has to pay for the item which is supposed to be under warranty! Forget all the reviews they have gone down hill! If you have any issues with your item you are on your own! Stuck with a heavy object that does not work. Barely two months used a handful of times should not have broken! Be warned! All the reviews are paid for!

I ordered a digital blender from Buchymix UK, but they sent me a manual one that’s £10 cheaper instead. I’ve emailed their customer service, but no response at all. There’s no working UK contact number either. You can’t even get them on WhatsApp.

This feels very dishonest and misleading, especially since I paid the full price for a digital model. I would strongly advise others to be cautious when ordering from this company, communication is nonexistent, and it seems they ignore customer complaints.

I’ve kept all order confirmations, photos, and price differences as proof in case it’s needed.

I bought a juicer from Buchymix for 263.94 in July and was sent a malfunctioning equipment, could not reach customer service on phone to return it. Tried to reach them via email and the representative would not give me a return address.They instead sent me another part which still didn't work. Worst African brand.

The buchymix blender is one of the best blenders ever. I got the soundproof blender, it's so efficient no issues at all

I got a blender last month, this is the best I have used. It’s fast and blends well. I am thinking about getting a juicer from them. I highly recommend

I got a juicer recently and had issues with the delivery, I sent a mail to buchymix customer service and I got a quick reply. The lady helped me with my issue and I got my product. Thank you buchymix

They are frauds, I ordered since July and I am yet to receive it.

I really love the buchymix juicer , it's an amazing product ,does the perfect job and has helped me to live a healthy lifestyle. Juicing made easy .I honestly recommend

At first I was worried I would not get my package because I couldn’t track my order .. thanks to the representative who answered by the name of Erika I was able to get the correct tracking number I received my package today and am so happy that I was able to blend my beans within seconds this blender is excellent … thank you buchymix