I switched to Bruno Marc from Johnston Murphy shoes. Same quality, comfort and style. Yet I personally love the selection of casual shoes Bruno March has to offer. I purchased the wrong size (too sma... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have ordered many shoes from them and generally all the experiences have been great; however, recently I have been receiving discount codes in email that do not apply at checkout. My last order I r... Näytä lisää
Yritys on vastannut
The purchasing process was simple and clear. Th products arrived at my place without any issues. Unfortunately, when I tried them on, I noticed the size, color and fit wasn't to my liking or expec... Näytä lisää
Yritys on vastannut
After ordering the items, I received them promptly. Unfortunately, the shoes did not fit, but Bruno Marc customer service was responsive to my emails and coordinated an easy return process.
Yritys on vastannut
4,5
Erinomainen
122 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I switched to Bruno Marc from Johnston…
I switched to Bruno Marc from Johnston Murphy shoes. Same quality, comfort and style. Yet I personally love the selection of casual shoes Bruno March has to offer. I purchased the wrong size (too small) and started the return process quickly. Customer service has been very supportive and walked me thru the process. It’s done. Shoes have been returned and as soon as I get this handled I’ve got 3 pair waiting for me to purchase!
Ty Bruno Marc
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Art,
Thank you for sharing such wonderful feedback! We’re thrilled to hear that you’re enjoying the quality, comfort, style, and variety Bruno Marc has to offer.
We’re also glad our customer service team was able to guide you through the return process and make everything straightforward after the sizing issue. Knowing that you already have three more pairs in mind is an incredible compliment!
Thank you for choosing Bruno Marc. We can’t wait to have you back!
Great customer service
After ordering the items, I received them promptly. Unfortunately, the shoes did not fit, but Bruno Marc customer service was responsive to my emails and coordinated an easy return process.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Dear Customer,
Thank you for sharing your experience with us! We’re glad to hear that your order arrived promptly and that our customer service team was able to make the return process easy and convenient when the shoes didn’t fit as expected.
We truly appreciate your kind words about our responsive service and hope your next pair is the perfect fit!
Thank you for choosing Bruno Marc. We look forward to serving you again.
Shipment came fast! Great quality
Shipment came fast. The quality is great. I ordered 2 by mistake and they had no problem with returning
Seamless transaction
Go for it. They are worth it
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Kenneth,
Thank you so much for your wonderful review! We're delighted to hear that your order arrived quickly and that you're happy with the quality.
We're also glad the return process for the extra pair was smooth and hassle-free. Your recommendation and support truly mean a lot to us!
We hope you enjoy your shoes, and we look forward to serving you again in the future!
The quality of the shoes is…
The quality of the shoes is exceptional; they are comfortable, very beautiful, and represent you well on any outing.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Francisco Mendez,
Thank you so much for your kind words. We are delighted to hear that the quality of the shoes is exceptional and that they are comfortable, very beautiful, and represent you well on any outing.
We truly appreciate your support and look forward to serving you again soon.
Frequent shopper
I have ordered many shoes from them and generally all the experiences have been great; however, recently I have been receiving discount codes in email that do not apply at checkout. My last order I received the wrong shipment. I will say the customer service response is timely with a satisfactory resolution.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Derek Swan,
Thank you for being such a loyal customer and for taking the time to share your experience with us. We are glad to hear that our customer service team responded promptly and provided a satisfactory resolution. Still, we appreciate your patience and honesty, and we are committed to doing better.
Thank you for giving us the opportunity to improve. We hope to restore your full confidence and continue serving you better in the future.
I needed to return an item and the…
I needed to return an item and the experience was seamless and easy.
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi RE,
Thank you for taking the time to share your feedback! We’re so pleased to hear that your return experience was smooth, simple, and hassle-free.
Making the process as convenient as possible for our customers is always important to us, and we’re glad we could provide the service you expected.
Thank you for choosing us. We look forward to serving you again!
I have purchased a few pairs now for my…
I have purchased a few pairs now for my boss and I. We love the shoes, they accidentally sent the wrong color and send the correct color the next day. The customer service is top notch.
Thank you
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Charles Alaimo,
Thank you for your continued support and for sharing your experience with us! We’re delighted to hear that both you and your boss have been enjoying your shoes.
While we’re sorry about the initial color mix-up, we’re glad our team was able to get the correct pair sent out so quickly. Your kind words about our customer service mean a lot to us.
Thank you for choosing us. We look forward to serving you both again!
This company clearly does not care…
This company clearly does not care about providing good customer service or valuing its customers. Their lack of concern and effort is extremely disappointing. After this experience, I will never purchase from this company again, and I would not recommend them to anyone.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Dear Enrique hernandez,
Thank you for taking the time to share your feedback on Trustpilot regarding your recent experience with our customer service.
We are truly sorry that your experience did not meet your expectations. We understand how important it is to receive timely, attentive, and helpful assistance when reaching out to a brand, and we regret that our communication left you feeling that your concerns were not given the attention they deserved.
Your feedback is important to us, and we take your comments seriously. We will continue reviewing and improving our customer service to ensure that every customer receives the care and support they deserve.
Thank you again for your honest feedback—it is customers like you who help us grow and deliver better service. We sincerely hope to have the opportunity to regain your trust and provide you with a better shopping experience in the future.
Sincerely,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
They were very understanding of my…
They were very understanding of my situation and worked with me to keep me a happy customer. Thanks!
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hello Bob Thompson,
We're so happy to hear you had a great experience with Bruno Marc. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
The customer service was outstanding…
The customer service was outstanding and accommodating. Shoe was stylish. Would advise buying a size bigger. The material does not stretch as well but overall very good shoe
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi AL,
Thank you for sharing your experience with us! We’re delighted to hear that you found our customer service outstanding and accommodating, and that you enjoyed the stylish design of the shoes.
We also appreciate your helpful feedback regarding the sizing and material. Comments like yours help us continue improving our products and shopping experience.
Thank you for choosing us, and we hope to serve you again soon!
Excellent service from Bruno Marc
Excellent service from Bruno Marc! I really appreciate the quick responses and the great quality of your products. Keep up the great work! 👏
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Indy Durand,
Thank you for your fantastic review! We’re so pleased to hear that you’re happy with both the quality of our products and the quick service you received.
Your encouragement means a lot to the Bruno Marc team and motivates us to keep delivering products and service our customers can count on.
Thank you for choosing Bruno Marc. We look forward to serving you again!
Great Customer Service with minor return and refund issues
The purchasing process was simple and clear. Th products arrived at my place without any issues. Unfortunately, when I tried them on, I noticed the size, color and fit wasn't to my liking or expectations. This is not a fault of Brunomarc. I applied to return and get a refund. 2 issues I encountered:
1. I had to pay for the return of the product when many other vendors include a free shipping label for returns.
2. I had to inquire about my refund before the refund was activated. This should have been automated.
Even with these 2 issues, I found customer service to be prompt and helpful. Hence 4 stars.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi S Prelis,
Thank you so much for taking the time to share your detailed feedback and for giving Bruno Marc 4 stars!
We’re glad to hear that you found the purchasing process simple and that your experience with our customer service was prompt and helpful. We also appreciate you sharing your concerns regarding the return shipping cost and refund processing. Your feedback is very valuable to us, and we’ll continue working to improve these aspects of the customer experience.
Thank you again for choosing Bruno Marc and for helping us do better. We truly appreciate your support!
Amazing quality boot for price and the…
Amazing quality boot for price and the customer service team responded faster than i expected. Very satisfied with my order!
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Jo,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re satisfied with the quality of your boots and found the value great for the price.
It’s also great to know that our customer service team was able to respond faster than you expected. Your satisfaction means a lot to us, and we truly appreciate your support!
We hope you enjoy your new boots and look forward to serving you again in the future.
Nice boots and very good customer service
Received a pair of boots from Bruno Marc that didn't end up fitting just right and they were very helpful in guiding me through the return process, even offering me a coupon on my next order. The boots seemed very nice despite the fit and I will definitely be reordering the right size.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Jackson Bryant,
Thank you for sharing your experience with us. We're glad to hear that you were pleased with the quality of your Bruno Marc boots and that our team was able to make the return process smooth and helpful despite the sizing issue.
We truly appreciate your willingness to give us another try, and we hope your next pair fits perfectly!
Thank you for choosing Bruno Marc. We look forward to serving you again soon.
Happy Customer
Very prompt responses and options for resolution. Once I chose my resolution option, it was implemented quickly and my replacement was set up to send. Very happy with the service and commitment to providing excellent customer service experience.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Michelle,
Thank you for your wonderful review. We truly appreciate you taking the time to share your experience with us.
We're delighted to hear that our team was able to provide prompt responses and offer a resolution that worked for you. Knowing that your replacement was arranged quickly and that you were happy with the service means a great deal to us. Providing a smooth and reliable customer experience is always our goal.
Thank you for choosing us. We look forward to serving you again in the future.
Wow! Just Wow! Amazing quality.
Ordering quality footwear from BrunoMarc is efficient and easy.
This time I ordered Dark Brown Brogues, and let me tell you, they are beautiful.
I originally ordered these shoes for casual wear. I was surprised to learn that they can do double duty as a dress shoe.
Of course, as with any Bruno Marc shoe, they are like walking on clouds. Very comfortable right out of the box. More comfortable than higher priced shoes.
Do not hesitate to order from this company. Their products are well worth the price.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Edward Palange,
Thank you for your amazing review! We're truly grateful for your kind words and are delighted to hear that your new Dark Brown Brogues exceeded your expectations. It's wonderful to know that you appreciate their comfort, versatility, and value, as creating stylish, comfortable footwear is exactly what we strive for.
Thank you for choosing Bruno Marc and for your recommendation. We look forward to helping you find your next favorite pair.
I ordered a pair of sneakers which…were too small
I ordered a pair of sneakers which ended up being too small. reached out to customer service, they got back to me immediately and corrected the issue. I re ordered the correct size. I was offered a discount on future purchases for the inconvenience. Excellent customer service.
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Bob,
Thank you for your wonderful feedback. We're delighted to hear that our customer service team was able to respond quickly and help resolve the sizing issue. We're also glad you were able to reorder the correct size, and we hope your new pair fits perfectly.
Thank you for choosing us. We look forward to serving you again in the future.
Vastaus yritykseltä Brunomarc
Hi BB,
Thank you for your kind words. We truly appreciate your feedback and are delighted to know that you had a great experience with our customer service. Providing helpful and reliable support is always our goal, and we're glad we could meet your expectations.
Thank you for choosing us. We look forward to serving you again in the future.
Customer service was timely and…
Customer service was timely and appropriate. I appreciate the reasonable pricing, as well as the high quality of the shoes I purchased, which felt great from the first wearing...Nice Job!
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Scott C. Sberna,
Thank you for your wonderful review. We're truly grateful for your feedback and are delighted to hear that you were pleased with both our customer service and the quality of your shoes. Knowing they felt great from the very first wear makes us especially happy.
Thank you for choosing us. We look forward to serving you again and helping you find your next favorite pair.
Cheaper to shop on Amazon
Cheaper to shop on Amazon. Brought it to their attention, cancelling order and they actually sent me the link! Customer service is clearly not a priority.
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brunomarc
Hi Mitch,
Thank you for following up, and we’re very sorry that our previous response left you feeling that your concern was not taken seriously.
We understand why you were frustrated. You contacted us because you found the same shoes for $15 less on Amazon, and instead of exploring whether there was anything we could do about the price difference, we proceeded with your cancellation request and then sent you the Amazon link. We can see how that response may made you feel that customer service was not our priority.
We truly appreciate you bringing this to our attention. Your feedback has also highlighted an area where we could have handled the situation more thoughtfully.
We sincerely apologize again for how your request was handled and hope you’ll give us an opportunity to regain your confidence in Bruno Marc.
Warm regards,
Bruno Marc Customer Care Team
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