Canada Brokerlink Arvostelua 

Nancy Gupta was such a great agent in helping me set up my first insurance it was quick and easy. And she has great customer service skills .

Christine McChristie is the absolute best! My partner and I had worked with her last fall and she did an excellent job then, so I thought I would contact her for my truck and camper acquisition. From my first call to her about the truck and camper she was very helpful and communicated very well. I would recommend Christine anytime!

I'm trying to get quotes from others. I choose Brokerlink and boy am I disappointed !!! SO because I wanted a quote start date of 1.5 months away, Shilo mentioned I would have to redo a quote request that is closer to the date, because of the fluctuation of the market. So then I said ok well do it for one month away (I just wanted to see a price, it would still be close, right?) Well, SHE HUNG UP on me !!! What would it matter if I had double vehicle insurance for one month, SMDH !! VERY RUDE PEOPLE !!!! Don't Go HERE!!!

after talking to multiple agaent about my renewal sahil arora got the job done exellent person that acually knowshow to do his job in the insurance totally recommend thnks again

It is rare that I ever feel the need to leave a poor review, but Brokerlink insurance is unbelievably bad and I don’t want anyone to have to go through them when there are much better options. I have used them for years for acupuncture insurance. Their forms are outdated and they never change them. It’s also impossible to get someone to get back to you. Thank goodness though, as I just got a quote from Zensurance for half of what I was paying.

Is BrokerLink MAXIMIZING COMMISSIONS and PROFITS at the expense of the policyholder?

I am writing to express 2 concerns.
1. PENALTIES that occur when trying to receive a better deal on car insurance.
2. NON-COMPLIANCE with the Insurance Brokers of Ontario (RIBO) which state that a broker must act with "honesty and integrity" and provide the "best value" to the client"

An increase of $150 dollars a month for car insurance.

I expected BrokerLink to proactively source competitive rates that reflect my low-risk profile prior to my yearly renewal.
I continue to drive my 2015 vehicle which I only paid $23,000 with tax. I have not had even a fender bender in more than 13 yrs, I have no tickets, no other person on my policy, and I am between the ages of 50 and 60yrs of age. My deductible is $1000 dollars, I have not moved out of my safe neighborhood and despite a minimal commute of 40km per week, my premium has increased to $392 dollars per month.
I was surprised to see my premiums have increased approximately $150 per month within a 24-month period.
While the representative I spoke with was professional and courteous, he was unable to provide any detailed explanation of the factors driving the increased adjustment.

Unnecessary penalties due to Brokers failure in duty

During my conversation with the representative, it was disclosed that my monthly premium could be reduced from 392.00 to 305.00 per month; however, this reduction was made contingent upon a payment of 784 dollars!!!!!!!
How is that acceptable?
This suggests that a lower premium was available prior to my renewal, yet was not proactively offered.
As a low-risk policyholder, I expect my broker to secure the most favorable terms as part of their standard DUE DILIGENCE.

I guess my broker did not act with "honesty and integrity" to provide me with the best policy.

Lessons Learned
Through this unfortunate experience, I have learned the importance of personal advocacy.
While a broker has a FIDUCIARY DUTY to provide the best market rates, I've realized that I should initiate a manual policy review at least 30 days before my policy is up for renewal

I hope my experience helps other policyholders. After 15 yrs with the same brokerage, I learned that loyalty does not always equal proactive services.

Please hit the thumbs up if agree to my initial statement
Is BrokerLink MAXIMIZING COMMISSIONS and PROFITS at the expense of the policyholder?

They auto renewed my policy with their parent company, Intact insurance, with a 50% increase and without using any of my criteria. Then they want like $1,000 to cancel. Seems like unethical business practices between them and the parent company. Avoid both of these horrible companies at all costs.

I called BrokerLink looking for home insurance. The broker I dealt with was rude and condescending. She had a policy that was ready to put into effect, but I was called away for a family emergency and told her I was not able to proceed with the policy and would not be able to sign it. She still bound it, and now I continue to get emails saying I owe money for a policy I told her I could not proceed with. They are a scam and trying to prey on people's vulnerabilities

Julie has been awesome. We recently had our truck burn and was deemed unable to be salvage. Julie helped us to get in touch with the right agents for a speedy resolution. She has always been available when we needed her. Recently she worked thru her lunch hour to make sure our insurance on the new truck reached the out of town dealership quickly so there would be no delay in shipping it to us. People like Julie are hard ro find these days!

The representative who helped me, Gurpreet Kaur, was very helpful. We had just moved b/c of health issues and were juggling a ton of things. She was patient and kind. She obtained the best price for us to our great relief.. We would recommend her and Brokerlink to friends and family.

After 20 years with BrokerLink (formerly Access Insurance), the service has become terrible. Local support has been replaced by centralized staff who offer little guidance and take no accountability. Dealing with them now feels no different than talking to an online robot.

Communication is poor, documents are often sent through confusing DocuSign emails that look like spam, and delays are frequently blamed on the customer.

Be warned: BrokerLink records their calls but will not review those recordings with customers when problems arise. Record your own calls, because their recordings are not available to you.

Extremely disappointing decline in service.

Brokerlink is the worst company to deal with. They have no proper agents to assist you when something goes wrong. Their call centre is the worst. You can never get the same agent twice. Always someone new when you call in. Noone really cares about you or the situation you are in. It's all a numbers game. Better to find an insurance broker that has live agents to help you. Brokerlink is all over canada and like I said the worst customer service. Every time you call you have to explain yourself over and over with no resolution.

The agent, Nancy Willett was very good. She was extremely helpful in finding me new condo insurance, explaining things well as we went along.

Horrible service. Will stick on the higher rate immediately then blame the customer for not asking for a lower rate.

Mae Masik is an exceptional broker! Always pleasant and easy to discuss insurance. Really knows her stuff! Enjoy talking to Mae. Please give her a big promotion! Mae has years of experience as an insurance broker.
Victoria Devenport 😊 😊

I was a customer with Brokerlink (Liebel). They stopped carrying Max insurance (who I had policy with). When reaching out to them 10x to try to pay my renewal, they would not assist me. Instead I was told they were porting me to intact.
I asked for the quote 5x calling weekly, it finally showed up on the day my old policy finished at 800$ increase from Max. Guess they were banking on people panicking due to timeline. We had already found a new insurance company that was 1000$ less per year.
Don’t waist your time with Brokerlink or Intact. Ridiculously poor service/ communication.

Absolutely disgusting buisness, I canceled policy and still getting charged, with no repayment for 2 weeks causing all my regular payments to be returned and adding fees. No proper communication on their part. No answers. Good luck if you choose to be a policy holder with them. Id give the a 0 star if it was an option.

My name is Jorge Da Cunha.
I did have a very good experience with one of the agents at Brokerlink. Rippan Chowdhary, from Brokerlink, branch
on 349 Davis Road, Oakville, help me out with my auto insurance, explained everything about it. Also I combine my home insurance with my new auto insurance, that make save some money.
I would recommend him to anyone who are need a car insurance.

Marlene was extremly helpful today with my payment . she made me feel like a person not just another customer she was a 100out of 10 100% helpful understanding and very well informed . she will be the only person i will deal with from now on

I began with brokerlink a few years ago. And randomly one day, my broker was gone and I was informed I was no longer getting that same broker. They’ve updated their policies so now you have whoever and whenever.. with this in place ny policies have had so many errors due to different people attempting changes.