Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
TRUSTWORTHY COMPANY, excellent delivery drivers. I highly recommend Broadland fuels. Whilst local competitors were attempting to go back on agreed prices before the recent price rises, Broadland f... Näytä lisää
This company used to be excellent when they in fact were, as their blurb claims, “based in the Norfolk area… empowered by local knowledge and passionate drivers” As I understand it, following... Näytä lisää
Yritys on vastannut
Constantly told it would be delivered that day then failing to. The driver was the best part of this he was lovely to deal with. We were desperate and we ordered well in advance of the time needed wit... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Yhteystiedot
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Yhdistynyt kuningaskunta
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
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295 arvostelua
On vastannut 90 %: iin saamistaan huonoista arvosteluista
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Used to be excellent
This company used to be excellent when they in fact were, as their blurb claims, “based in the Norfolk area… empowered by local knowledge and passionate drivers”
As I understand it, following a merger and some clever people seeking “efficiencies”, they are now actually based in Crewe.
I live at the end of a narrow lane which needs a small tanker. This was noted on the account.
In January, I rang and placed an order. Payment for that order was taken over the phone. But some clever person opened a fresh account, with none of the details about the need for a small tanker. Surprise – when a full-size tanker was sent, the driver felt unable to complete the delivery. Eventually, over a month after the order was placed, the delivery was made. By then our oil tank was nearly empty and we had had the central heating turned off for some days. But the driver was competent and friendly, I’d got the oil, I rang and made payment over the phone, having noted that the initial payment didn’t show up on my credit card account and been told that it had been deleted.
And then, having taken payment in full, Broadland dig out the original payment and put that through as well. Don’t tell me they’re doing that, of course. And when, having checked my credit card statement, I ring up to ask what is happening, they blandly tell me that “there is a balance on my account…”
Oh, and their stock response to this review, inviting me to email them, was posted the day after I had done just that. It took three weeks and a chaser before that email got a response. From someone based in Yeovil.
Not impressed.
Pity, because as I say, they used to be excellent.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadland Fuels
Hi Neil,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your account, delivery, and payment handling, as this is not the service we aim to provide.
We would like to investigate this fully. Please email your account number and/or delivery address to feedback@broadlandfuels.co.uk, and our team will look into the matter.
Thank you for bringing this to our attention.
Kind regards,
The Broadland Fuels Team
TRUSTWORTHY COMPANY
TRUSTWORTHY COMPANY, excellent delivery drivers.
I highly recommend Broadland fuels. Whilst local competitors were attempting to go back on agreed prices before the recent price rises, Broadland fuels stuck with my agreed price showing integrity. The delivery men are excellent, Craig was excellent helpful polite and took care of my hedging taking care not to damage with hose, so many other delivery people don’t do this . Broadland fuels also will fill up and refund any fuel not used . Other companies have taken my money when I over ordered and not returned . So a big shout out to Broadland fuels for getting it right and showing integrity.
1. maaliskuuta 2026
Price was honoured on a order which was…
Price was honoured on a order which was placed 12 hours before the market went mad due to the war in Iran. Delivery driver was excellent, friendly and efficient. I will remember your company ethics and greatly appreciate great service
1. maaliskuuta 2026
Poor service poor communication missed…
Poor service poor communication missed the deliver by date
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadland Fuels
Hi Martin,
Thanks for your feedback, and we’re really sorry for the delay and lack of communication. Our team is currently working flat out to fulfil a significant influx of orders following the recent Iran conflict, which has impacted our usual operations.
We completely understand your frustration and appreciate your patience while we catch up.
If you can email feedback@broadlandfuels.co.uk with your account number and/or delivery address then we will seek to put things right for you.
Kind regards,
The Broadland Fuels Team
Huge delay meant that we ran out of…
Huge delay meant that we ran out of fuel, boiler needed engineer to restart
1. maaliskuuta 2026
Vastaus yritykseltä Broadland Fuels
Hi Mr Cooke,
Thanks for your feedback, and we’re really sorry for the delay to your delivery leading to you running out.
Our team is currently working hard to fulfil a significant influx of orders following the recent Iran conflict, which has impacted our usual operations.
If you can email feedback@broadlandfuels.co.uk with your account number and/or delivery address, we will seek to put things right for you.
Kind regards,
The Broadland Fuels Team
Arrived when it said it was going to…
Arrived when it said it was going to and dident put their prices up
1. maaliskuuta 2026
Communication is a 0 never answer the…
Communication is a 0 never answer the phone and vague about delivery times , missed agreed date .... going elsewhere in the future AVOID
28. helmikuuta 2026
Vastaus yritykseltä Broadland Fuels
Thanks for your feedback, and we’re really sorry for the delay and lack of communication. Our team is currently working flat out to fulfil a significant influx of orders following the recent Iran conflict, which has impacted our usual operations.
We completely understand your frustration and appreciate your patience while we catch up.
If you can email feedback@broadlandfuels.co.uk with your account number and/or delivery address then we will seek to put things right for you.
Kind regards,
The Broadland Fuels Team
Nice people
Nice people, friendly service, although recently slightly delayed. I have been a customer for a long time and serviced well.
25. helmikuuta 2026
Honest, dependable We won’t go elsewhere
In a time of uncertainty regarding home heating oil Broadland have yet again proved themselves to be honest and supportive. We ordered before the current crisis, they delivered on time and also allowed us to purchase some extra surplus fuel on board at the same price, unlike the other horror stories we’ve heard on the news. The result is they have permanent customers who will not go elsewhere. Big thank you.
20. helmikuuta 2026
Finally got my oil after a good manager
Finally got my oil after a good manager
took responsibility and sorted it. It would have been a better experience if communication was improved and the customer did not have to chase the company.
Robert Jellicoe
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadland Fuels
Hi Robert,
Thanks for your feedback, and we’re really sorry for the delay and lack of communication. Our team is currently working flat out to fulfil a significant influx of orders following the recent Iran conflict, which has impacted our usual operations.
We completely understand your frustration and appreciate your patience while we catch up.
If you can email feedback@broadlandfuels.co.uk with your account number and/or delivery address then we will seek to put things right for you.
Kind regards,
The Broadland Fuels Team
Could do better.
I’ve used your company for almost ten years and have always had excellent service. This time however, the time we had to wait for delivery was much longer and the communication was extremely poor.
I received an email informing me of a delivery date, however when it got to 16.45, on the Friday afternoon, I telephoned to find out if it was still coming. I was informed that it would not. It had been rescheduled until the Monday. It would have been nice to have been informed of this.
Whilst everyone I spoke with was polite and helpful, I should not have had to telephone several times.
14. helmikuuta 2026
Vastaus yritykseltä Broadland Fuels
Hi Rosemary,
Thank you for your continued loyalty over the past ten years—we really appreciate it, and we’re sorry that this recent experience hasn’t met the standard you’ve come to expect from us.
We apologise for the longer delivery time and for not informing you of the change to your scheduled delivery. We understand how important it is to be kept updated, especially when plans change.
Our team is currently working flat out to fulfil a significant influx of orders following the recent Iran conflict, which has impacted our usual operations.
We completely understand your frustration and appreciate your patience while we catch up.
If you can email feedback@broadlandfuels.co.uk
with your account number and/or delivery address, I will seek to put things right for you.
Kind regards,
The Broadland Fuels Team
Competative prices and great service
13. helmikuuta 2026
will not deliver when there say twice
will not deliver when there say twice, will not cancel order when asked
16. helmikuuta 2026
Vastaus yritykseltä Broadland Fuels
Thank you for your feedback and I'm sorry to heat your order was delayed. I would like to investigate this and in particular the claim we wouldn't cancel the order when asked - this isn't doesn't meet our standards or policy.
Please can you email feedback@broadlandfuels.co.uk with your account number and/or delivery address so I can find your account and investigate?
Thanks,
The Broadland Fuels Team
Delivery was a week late
Delivery was a week late
Communication was very poor. Struggled to speak to them on phone..was told I would get a call back but never did
3. helmikuuta 2026
Vastaus yritykseltä Broadland Fuels
Hi Emma,
I'm sorry to hear our communication was poor and delivery was late.
We would like the opportunity to make this up to you. Please can you email feedback@broadlandfuels.co.uk with your account number and/or delivery address and I will see what can be done.
Kind regards,
The Broadland Fuels Team
Nwf have closed the broadland fuels sales office
Just so everyone else who is trying to get through to Broadland Fuels to chase their delivery is aware - NWF have closed the Yarmouth sales office and all calls are now being dealt with at NWF head office. The guys at Yarmouth were brilliant but now it takes 10 to 15 mintues for NWFs head office to answer the phone. They say they will call back but Im not holding my breath - it's now been 4 days and no call back. Its really sad that I will have to seek another supplier
NWFs reply below suggests the Yarmouth sales office is still open. Norfolk is a large county but you don't have to ask many people to find out this isn't true.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadland Fuels
Hi Andy,
Thank you for sharing your feedback. We completely understand your frustration and are very sorry for the delays you’ve experienced.
To clarify, the NWF Fuels Head Office is currently operating as an overflow for Broadland Fuels sales calls. We’ve been extremely busy recently, which has led to more calls than usual in the overflow and longer waiting times. We sincerely apologise for any inconvenience this has caused.
We’d like to investigate your experience further and see how we can help. Please send full details to feedback@broadlandfuels.co.uk, and our team will look into it promptly.
We value your custom and hope we can address your concerns.
Best regards,
The Broadland Fuels Team
CHAOTIC AND DISAPPOINTING
We have always had outstanding service from this company in past years but it has now got steadily worse, we always order in plenty of time but these days deliveries seem chaotic. I ordered on 29 January and was advised our delivery would be here by 5th February, but still no delivery, despite several phone calls I still have no idea when or if we will receive our oil, we are both in our 70s and I am seriously ill, we have no alternate way of heating our home and the worry is now making me wonder if I should now find another supplier
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadland Fuels
Hi Yvonne,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve had with your recent delivery.
If you could contact us directly at feedback@broadlandfuels.co.uk with your account number and/or delivery address, we would like the opportunity to investigate this matter urgently, and ensure your concerns are addressed and oil delivered.
We appreciate your long-standing support and hope to resolve this promptly for you.
Kind regards,
The Broadland Fuels Team
About a week late not very good as we…
About a week late not very good as we ran out of oil in the end. Mix up with the order but my brother had exactly the same the week before
27. tammikuuta 2026
Vastaus yritykseltä Broadland Fuels
Hi Carl,
Thank you for taking the time to leave a review. We’re very sorry for the delay and for the inconvenience this caused — especially as you ran out of oil. That’s understandably frustrating and not the level of service we aim to provide.
A senior member of our team will be in touch with you shortly to discuss this and make amends. In the meantime, if there’s any additional information you’d like to share, please feel free to email feedback@broadlandfuels.co.uk.
Thank you again for bringing this to our attention.
Kind regards,
The Broadland Fuels Team
Appalling service
Appalling service. Telephone calls cut off or waiting for long period for answer - 12 mins. No customer loyalty recognition...account holder for 20 yrs....account now closed and alternative supplier arranged. DO NOT USE!
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadland Fuels
Hi Jenny,
We’re very sorry to read this and regret that your experience has led to such frustration. This is certainly not the level of service we aim to provide, especially for a long-standing customer.
We would like the opportunity to review what has happened and address your concerns. If you are willing, please could you email your account details to feedback@broadlandfuels.co.uk, and we will investigate this further.
Thank you for taking the time to share your feedback, and we’re sorry for the disappointment caused.
Kind regards,
The Broadland Fuels Team
very slow delivery had to ring a couple…
very slow delivery had to ring a couple of times to find my delivery, did not turn up when supposed to had to rearange delivery
28. joulukuuta 2025
Vastaus yritykseltä Broadland Fuels
We’re sorry to hear about the delay and the inconvenience caused, and we appreciate you bringing this to our attention. We understand how frustrating it is when a delivery doesn’t arrive as expected and has to be rearranged.
We would like to look into what happened with your order. Please could you email your account number and/or delivery address to feedback@broadlandfuels.co.uk, and we will investigate this further.
Thank you for your feedback, and our apologies again for the inconvenience.
Kind regards,
The Broadland Fuels Team
Multiple reschedules bad service zero accountability
Multiple reschedules. Leaving my family in the cold and my toddler with no hot water or heating. Full of excuses and no solutions. Will say they attempted delivery and NO ONE WILL SHOW UP (this happened 14/01/2026)Noone willing to help. I will be going straight to UKIFDA joke
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadland Fuels
Hi Javier,
We’re very sorry to hear about the issues with your recent delivery and the impact this has had on your family. This is not the experience we want for our customers, and we completely understand how frustrating and worrying it must be.
We would like to investigate this urgently and ensure your delivery is made as soon as possible. Please email feedback@broadlandfuels.co.uk with your account number and/or delivery address so we can identify your order and take immediate action.
Thank you for bringing this to our attention, and again, we sincerely apologise for the disruption you’ve experienced.
Kind regards,
The Broadland Fuels Team
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