From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
If. You had not rung me before you came to our island I would have missed the delivery, so I am extremely grateful to your thoughtful office staff. Ian Glen, Rousay.
Yritys on vastannut
Service was really great. Lovely person on the phone when I made my order; was very clear how the order process went. I was sent a text to inform me of the delivery - which was far quicker than expe... Näytä lisää
Yritys on vastannut
A really great experience with them until the Iran conflict and they elevated the price immediately to a price that appeared to be taking advantage of the situation with price gouging. I found this br... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Yhteystiedot
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Yhdistynyt kuningaskunta
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Erinomainen
6 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Local communication was good and Local…
Local communication was good and Local delivery was excellent, driver delivered on time although our council road is not in good condition.
21. huhtikuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Customer service
Customer service. Quick, friendly and efficient. Also realising loyalty of long term customers.
1. toukokuuta 2026
Vastaus yritykseltä Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Efficient service and delivery.
From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any hassle.
The invoice was emailed and a statement was also sent after the invoice.
17. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy
Very prompt service when I had…
Very prompt service when I had accidentally run out.
2. toukokuuta 2026
Vastaus yritykseltä Scottish Fuels
Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
Neighbour bought same amount of fuel…
Neighbour bought same amount of fuel .was delivered same day from same oil tank but was £140 cheaper. Only difference he ordered day after me. He got same quote but when his bill came it was cheaper. Manager did not waiver on his decision..
Doesn't seem fair service to me
1. toukokuuta 2026
Vastaus yritykseltä Scottish Fuels
Good afternoon Carol - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue.
Kind Regards Certas Energy
Vastaus yritykseltä Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Vastaus yritykseltä Scottish Fuels
Hi – That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy
Easy to order,quick delivery excellent…
Easy to order,quick delivery excellent service Thankyou
16. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Good afternoon -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy
Why is there a difference in pricing at…
Why is there a difference in pricing at different oil companies in my area. Difference of 20p per litre. And Certas who is my provider was 20p more compared to rivals
16. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Good afternoon – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Kind Regards,Certas Energy
The company has always been very good…
The company has always been very good and reliable. As I wrote in a previous review. I was just very shocked at the price of my last delivery, which I wasn’t told till after delivery, unlike all previous times. I know : circumstances etc., but I feel it was very hastily done, and hugely inflated, then the website was down for a few days…..
16. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Good afternoon – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Kind regards,
Certas Energy
Vastaus yritykseltä Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Vastaus yritykseltä Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Surprising pricing
It seems surprising that our price for heating oil has risen by 100% when the pump price for motor fuel has risen by around 25%, and heating oil from your own company appears to be cheaper in the Outer Isles than it is in Skye.
28. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Good morning – Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance.
Kind regards,
Certas Energy
The bill at £750 was massively higher…
The bill at £750 was massively higher than any account I have had from you before. A warning should have been given before you sent the oil.
24. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Good morning Anne
Thank you for speaking to me today with your feedback you provided with your husband. I do sincere apologies for the inconvenience this has caused.
We agreed we are not taking this further forward and your feedback is important to us. Your comments and concerns has been helpful to improve our services going forwards.
Kind regards,
Certas Energy
Excellent as usual proper professionals
23. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Good morning Ewen,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Great staff.
If. You had not rung me before you came to our island I would have missed the delivery, so I am extremely grateful to your thoughtful office staff.
Ian Glen, Rousay.
1. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
We're happy to hear that our team's call ensured you received your delivery! We appreciate your feedback.
Kind Regards
Certas Energy.
Always quick and reliable
11. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
“Order?! What order??”
I have used Scottish Fuels for a few years now and they have been first class! But recently, especially my last order, (which wasn’t logged)not so much. Through no fault of my own, I had to ring to find out where my order was, to be told “what order?!” By which time my oil had run off and it was cold and the price was increasing daily and I didn’t know how much it was going to cost me…. Disappointed ☹️
10. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Good Morning – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue.
Kind regards,
Certas Energy
Good service and friendly helpful staff.
23. huhtikuuta 2026
Vastaus yritykseltä Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Vastaus yritykseltä Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
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