I'm with British Friendly from 2018, and this was my first time claiming. Communication has been clear and smooth. I've had responses within the same day or two days later. I've been awarded the claim... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
A very helpful service when I had to take a month off work to care for my Mum, spoke to them and they advised of other additional benefits I had that would be used to claim. Resolved quickly once inf... Näytä lisää
Yritys on vastannut
Took 2 months to let me know existing condition was not covered although not had treatment or visited doctor in 3 years. They could have let me know straight away I was not covered, taking another 2... Näytä lisää
Yritys on vastannut
Recently I was poorly for 6 months . I’m self-employed and I was so pleased to know I had income protection . British Friendly paid my income after 3 months without any quibble . I wasn’t Iin a good p... Näytä lisää
Yritys on vastannut
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Yrityksen kirjoittama
We're a mutual Society and have no shareholders to pay which means we are managed and run solely for the benefit of our members. Founded in 1902, British Friendly has over a century of experience and expertise in serving its members. As a mutual provider we are more flexible in our approach to claims and underwriting which is why we pay so many claims - an average of 94% over the last 20 years. We offer a range of products and services from our traditional investment linked policies, Holloway and Century, to Protect and Breathing Space, our pure Income Protection policies, which are sold by Financial Advisers throughout the UK. Being insured by a mutual should feel good, and when you choose British Friendly you get more than just Income Protection. We offer access to extra support and rewards for you and your family every day, whether you claim or not, and at no extra cost through our discretionary Mutual Benefits and BF Care programmes. That’s why, at British Friendly, it really does feel good to be covered.
Yhteystiedot
45 Bromham Road, MK40 2AA, Bedford, Yhdistynyt kuningaskunta
- 01234 358344
- enquiries@britishfriendly.com
- britishfriendly.com
4,3
Erinomainen
323 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Capital C for Crap
I took out my insurance due to being single person had it for nearly 3 years and after one call I totally regret doing any business with this poor customer service company. If I ever need to use the insurance after reading some reviews I don’t think they will help. Think it’s company of crooks. I would stay well away from this company. They blame everything on the financial advisor I used when setting up policy. Happy to take your money that’s it . Very poor customer service on phone.
5. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Nick,
Thanks for taking the time to leave your feedback. We're sorry to hear you've been unsatisfied with your experience, and we'd welcome the opportunity to discuss this with you. If you could please e-mail complaints@britishfriendly.com, a member of the team will be in touch.
Many thanks, British Friendly
Excellent handling of claim
Second time i've had to make a claim the first was in 2016. Both times the claim has been handled very efficiently & quickly. Received a call from Debbie who was very pleasant & explained the process clearly. Can't fault.
23. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Nigel, thanks for leaving us your kind review. We're really pleased our team was able to help, and you found the claim process efficient. I'll be sure to pass your feedback on to Debbie.
Many thanks, British Friendly
Grateful thanks
It was the first time for a while that I was making a claim. Great service and understanding from everyone and even confirmation from a senior employee on her holidays. Well done and thanks to you all.
5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello, thanks for taking the time to leave us your feedback.
Supporting our members in their time of need is our number one priority, so we're very happy to hear of your positive experience.
Many thanks,
British Friendly
It’s a 10/10 from me!
The team from start to finish were wonderful. Quite in-depth forms to complete in the beginning but that’s as it should be considering what you are claiming for. No problems what so ever, 1-2 members of staff as a point of contact throughout and very happy with my claim as a whole.
6. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Julie,
Thanks for taking the time to share your feedback. Supporting our members is our top priority, so we're very happy to hear of your positive experience with your claim.
Many thanks, British Friendly
Fortunately have never had to use BFS…
Fortunately have never had to use BFS but in the recent weeks have communicated about next steps as I turn 60!. Very helpful advise from Wendy Cartwright and good to know that I have a trustworthy back up plan.
4. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello, thank you for taking the time to leave your kind review about our communications. We're really pleased Wendy was able to offer some helpful advice, we'll pass this on to her. Many thanks, British Friendly
Very good experience.
Been with BF for over eight years. Had a bad motorbike accident in 2017 and recently had major surgery. Premiums have gone up, as all insurance does, but they have been excellent. They have made some very difficult situations less stressful, and prompt payments and very good communication throughout. Highly recommend this company.
4. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello David,
Thank you for taking the time to give us your feedback. Supporting our members, especially in times of need, is our number one priority, so we are very happy to hear of your positive experience. We hope it feels good knowing you're covered with a friendly insurer you can trust.
Many thanks, British Friendly
I have been off work for the last 4…
I have been off work for the last 4 months with a broken femur and elbow. I don't know what I would of done without British friendly insurance. I would like to thank Mike Lister and the team very professional service.I recommend British friendly very highly
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hi Sean,
Thank you for taking the time to leave a review, and mentioning Mike Lister from our Claims Team. We strive to put members at the heart of everything we do so it’s great to hear that Mike provided you with such a great experience. We’ll be sure to share your praises with him!
Many thanks, British Friendly
The claiming process is very prompt and…
The claiming process is very prompt and fairly straightforward. I can't really fault it. Over the phone, Tracey, my claims manager, was very understanding and explained everything to me very well. British Friendly are obviously a good organisation. Thank you!
27. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Adam,
Thank you for taking the time to give us your feedback. Supporting our members, especially in times of need, is our number one priority, so we are very happy to hear of your positive experience. We hope it feels good knowing you're covered with a friendly insurer you can trust.
Many thanks, British Friendly
The process
My initial, interaction was great but the payment method is very slow.
I was given the option of monthly or weekly payments to which I opted for weekly and it has not be honoured so I'm a little disappointed with the whole process.
26. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Mandy,
Thank you for taking the time to give us your feedback. We are sorry to hear your payment request wasn't honoured. We would welcome the opportunity to discuss your experience further, so could you please e-mail claimssupport@britishfriendly.com and we’ll be in touch soon.
Many thanks, British Friendly
Helpful and respectful
Very respectful, helpful, kind and understanding due to the circumstances in which the matter was dealt with.
9. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello, thank you for leaving us your feedback. We put our members at the heart of everything we do, and are really pleased you've found our teams respectful and understanding. Many thanks, British Friendly
Helpful freindly service
Adrian spoke to Lesley. She was very kind, helpful and informative. She helped him through the process and was reassuring and showed concern for his situation. He is very grateful for the help which he received from her.
26. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hi Judy, thanks for leaving us a review. We're pleased you've been happy with your experience with British Friendly, and found our team kind and informative. Thank you for mentioning Lesley, I'll be sure to pass on your kind words. Many thanks, British Friendly
Poor Handling of Claim
Poor handling of claim, huge delays, unanswered emails and very protracted conversations with claim handlers. In particular the behaviour of Mike Lister was unacceptable. Overall appalling service and no empathy shown to the customer over a very stressful period.
In response to British Friendly: A complaint was apparently raised by Mr. Lister, at my request, on the 26Jan23. If you don't already have this then, yet again, Mr. Lister has failed to carry out what he promised and says everything anyone needs to know about your customer service.
26. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hi Andy, we're sorry to hear that you’re unhappy with your experience with British Friendly. We take all feedback seriously, and would welcome the opportunity to discuss this further. If you could please email complaints@britishfriendly.com, leaving your full name, contact number and policy number if you have it, our team will be in touch to help.
Many thanks, British Friendly
Lesley has been so kind and supportive
Lesley has been so kind and supportive, listening to my issues and guiding me to the right departments and helping explain my claim.
Very empathetic and efficient.
Thank you
18. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Sally, thanks for taking the time to leave us a review. We're really pleased you've been happy with your experience with us, and found our team kind and supportive. Thank you for mentioning Lesley, I'll be sure to pass on your kind feedback to her. Many thanks, British Friendly
Highly recommended professional…
Highly recommended professional services and quick and easy to speak to. Helpful and can't praise them enough.
26. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hi Karen, thank you for taking the time to leave us a review. We're really pleased you've been happy with your experience with us. Many thanks, British Friendly
British Friendly ongoing claim with poor communication.
***edited updated post***
My experience so far with British friendly has been a very poor one.
I have a claim that has been ongoing since October. It is now February and they have finally gotten round to sorting my claim out.
After all of this time they have stated that I am not eligible.
I have been bed bound with a herniated disc for 2 months, ringing back and forth between British friendly and my doctors asking what the hold up is.
Now after months of waiting I am not eligible.
I was relying on the policy so much. I’ve used up my credit card and have not choice but to attempt being back at work even though I’m still injured and sore.
This whole ordeal has affected my mental health so badly.
If you are self employed, I’d advise looking elsewhere
26. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Michael, we’re sorry to hear that you’re unhappy with your experience with us. Thanks for leaving us your review, we do take all feedback seriously. We'd welcome the opportunity to discuss this with you further. If you could please email complaints@britishfriendly.com, leaving your full name, contact number and policy number if you have it, our team will be in touch to help.
Many thanks, British Friendly
Income protection January 2021
When I first put my claim forward the team were painfully slow at responding . Very stressful when bills were due to be paid .
After about 5 weeks my claim was refused . I was devastated as always had this policy as my comfort blanket if anything should happen to me and I couldn’t work .
I appealed and won my case .
From then on the staff were much quicker to respond if I had any enquiries. Very helpful and friendly.
Apart from the beginning. I am glad I had this policy and it has been a godsend whilst I had and recovered from a spinal operation .
One member of staff who answered the phone regularly was SHARON . She was always so friendly and professional.
I would recommend British Friendly
22. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Victoria, thanks for leaving us your review. We strive to put our members at the heart of everything we do and take all feedback seriously. I will share your comments with the team here, and make sure your kind feedback reaches Sharon too.
Many thanks, British Friendly
Britsih Benefit Society - Always helpful
Over the last 30+ years Britsih Friendly Society have been great - always helpful and always understanding.
10/10 would recommend to anyone.
22. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hi Craig, thank you for taking the time to leave us a review. We strive to put our members at the heart of everything we do so we're really pleased you found our teams helpful and understanding. Many thanks, British Friendly
Always professional yet very…
Always professional yet very understanding and helpful.
18. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Ruth, thanks for taking the time to leave us your kind review. We're really pleased you've had a good experience with us, and found our teams helpful.
Many thanks, British Friendly
Being deaf am confused with what mutual benefits and concerns in pocket give me I have asked for proper simfied information still waiting
Need more simple guidelines
17. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Ms McCoy, just to update my below reply. Our team has been in contact with Square Health who provide the service. Square Health's team will be reaching out to you by email or text, to organise your request. I hope this helps.
Many thanks, British Friendly
Hello Ms McCoy, I'm sorry to hear you're waiting on some information on Mutual Benefits and Clinic in a Pocket. We'd love to get in touch, to help you understand the benefits of these. So we can help you further, could you please email enquiries@britishfriendly.com with your full name and policy number and our team will be in touch.
Thank you, British Friendly
Easy to get on the phone & respond…
Easy to get on the phone & respond quickly to emails which is non existent with most companies these days!
The staff are very friendly - no pun intended! & also very helpful.
I have had a policy with British Friendly for years & don't intend to change companies anytime soon.
18. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Friendly Society
Hello Oli, thanks for sharing your review with us. We strive to put members at the heart of everything we do so it’s great to hear that you found our team friendly, helpful and easy to contact.
Many thanks, British Friendly
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