britishchemist.co.uk Arvostelua 

I ordered products on 11th Jan (almost 4 weeks ago) and they still haven't arrived. I can't find any email contact to find out where my order is. The last email I have just says order processing. I'm not sure if this company is legit or not.
Update: I have emailed you but no response, but I do get a quick response on trust pilot. My order number is 381346. Could I please have the products or a refund please.

So, following your recent reply I have checked my account and yes, I do have a refund but no cancellation email (checked my spam folder) and also no reply to my email sent yesterday. Perhaps you could put more energy into your customer service and reply to customer emails rather than updating Trust Pilot???
Also if an item is not in stock why have it available on your website?? Reading other reviews it seems this is a common occurrence. Thank you for wasting so much of my time.

Having placed an order with British Chemist 12 days ago (supposedly an order with a 10 day lead time), today they have abruptly cancelled the order. I've now had to organise a replacement order through another vendor and pay for express delivery due to the delay and cancellation of British Chemist. Unreliable service.

I ordered from this company over a week ago no contact since and email address doesn’t work, can’t get through on the phone I’m really annoyed as I don’t know if I’m ever going to get my purchase

Odd and flaky to be honest. Made an order on their site and it never arrived, so emailed them and never got a reply, having left it a week I called them up and they said they were still waiting for stock and I should leave it another week, then sent me an email cancelling my order! Called them up and they were quite vague and flaky. All a bit of a joke… I’m not 100% convinced they’re real. They said they'd contact me when stock is in but I doubt they will.

Item delivered 24 hours after I ordered it. Amazingly quick and exactly as I ordered it. Also, very well packed. Great price and great service. Thanks

Absolutely no issues. Ordered a large amount of nasal inhalers ( for Humanitarian Aid ) Items were not in stock and my order was cancelled immediately by British Chemist. No money was taken from my account. Phone answered immediately and professionally and thoroughly dealt with my query on the spot. My personal experience they were great.

Ordered the medication I need over a week ago not even an email to say its been dispatched. Think this must be a scam company not good at all when you are struggling. I would give this company a miss they take your money quick sharp then nothing. Very angry with this non service. If they didn't have allergy medication I needed then they shouldn't take my money. TOTAL SCAM!!!!

Initially I was unsure after reading the reviews on here and I cancelled my order before paying. I was then contacted by someone from British Chemist to ask if there was a problem. I told them honestly why I was put off and they explained why they receive these reviews (people are basically ordering items that can be abused and they can't fulfil the quantities people want). I was assured they could supply the quantity of the item I wanted and promised it would be despatched the next day. After a few emails back and forth, I was convinced enough to give them a go. This was on Tuesday night. On Wednesday I got a royal mail confirmation and received my items today (Thursday morning). Living in a remote area I expected it to not arrive until the weekend. Absolutely delighted and would recommend getting in touch with them directly if you're unsure as the person I was emailing was so friendly and helpful.

Ordered products 27th August. Money taken immediately. No follow up regarding delivery detail. No products delivered. Ultimate scam. Avoid.

It has been a week and nothing. I tried emailing their customer support, only to be told that delivery failed because the address does not exist. AVOID!

Tried to order. Order cancelled twice by strange email that lists all the reasons they cancel an order but not specifically saying which reason they used to cancel it. Money returned automatically but goods still advertised for sale days later. Questionable if this is a legitimate website.

Update. Thank you for such a prompt early morning response. I was trying to order carbzone jam which I've now ordered from another supplier.

Took money for items they do not have. Phoned them to get refund. Awaiting refund

Excellent and efficient service, ordered 29th July/Received 30th, well packaged. Thanks!

Not recommended. No delivery or tracking three weeks after ordering. Do not trust British Chemist. Emails bounce back. Scammers.

Purchased several items with a 5/6 paid for delivery , on 5th day still not received any notification of it being dispatched. Contacted the company to be told they didn't have it in stock would I like a refund? Of course!

10 minutes later, I received a call from Medicare stating they did have the products in stock and they'd send it by Royal Mail , tracked and I'd receive it on Friday!

Friday, still no confirmation, yet another phone call to Medicare, i was given a tracking number but Royal Mail not received it as yet, this was the case on the Monday morning the following week, needless to say yet another call to this company, they couldn't give me any answers as to why, therefore I cancelled the order and asked for a refund, let's see how long that takes! I can't fault the customer services I received but to not be told the products aren't in stock until I contacted them, which then set the ball rolling despite my still not receiving the goods, not acceptable. Avoid !

Nothing recieved or processed from an order ages ago and no response from direct email or chat with complaints or customer services. AVOID - very frustrating as they were quick to take my money. Very angry

i’ve ordered from British Chemist a few times in the past and never had any trouble with them, i’ve always found them reliable. however, i won’t be shopping with them again.
their customer service seems to be non-existent. i’ve tried contacting them through the website and even email directly to chase up an order made over a week ago which hasn’t even been sent yet. i wouldn’t recommend them at all now whereas i would’ve previous to being ripped off.

Nothing received or despatched. No answer to phone call or emails. Had to do chargeback for a refund.

Order email was setup so when you tried to reply it went to an obviously invalid email address.

Won't be using again.

NO, DON'T USE this company. Very disorganised & had to chase order, took ages & not what was ordered.

They are brilliant I ordered promethazine hydrochloride 25mg for insomia and it came on time and was super quick with super saver delivery
5star all the way. Ordered on Friday and they arrived following Thursday nicely packaged and good quality brand