Un article neuf était défectueux, et mes deux premiers courriels (précis et accompagnés de photos descriptives) n’ont pas été compris. Finalement, au troisième courriel on m’a dit que la seule solutio... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We were having issues with our Breville and spoke with a few associates who didn’t really help us with our problem. Once Victor Bailey took over our case, he went above and beyond and resolved our mac... Näytä lisää
Lucky was very attentive, understanding and helpful. I appreciate that he was able to resolve my issue in a timely manner. I would have preferred to only replace the broken lid instead of having the w... Näytä lisää
First, I am always confident I am going to have a great experience before I call. This has never changed. I love that the reps have the ability to guide me through each process with a camera view t... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Yhteystiedot
19400 S Western Ave, 90501, Torrance, Yhdysvallat
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4,1
Hyvä
11 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Everything that could go wrong with…
Update May 16, 2026:
20 emails back and forth with Breville. Sent out defective unit and have still not received replacement. Breville truly deserves 0 stars. So bad!
Everything that could go wrong with Breville customer support did go wrong. Wasted a lot of time dealing with reps and managers and am still waiting on my replacement unit after spending several hundred dollars on a juicer. Would definitely recommend to everyone that you purchase a different brand. You don’t want to have to deal with this company.
15. huhtikuuta 2026
Vastaus yritykseltä Breville
Thank you for sharing your feedback. We understand shipping delays are frustrating, and we're sorry the replacement hasn't arrived as quickly as you'd hoped. That said, our records show a replacement was arranged the same day you contacted us, and your case was handled start to finish by a single specialist — meaning no handoffs or delays on our end. Third-party carriers are outside our direct control, but we've noted your experience and will share it with the appropriate teams.
Problem fully resolved
I wasn't on hold a long time. Junior, who worked with me, was very knowledgeable and helpful. My problem was fully resolved promptly.
8. toukokuuta 2026
I received my espresso maker brand new…
I received my espresso maker brand new the clean the light was on, and I was never able to get it to go off no matter how many times I cleaned it. The woman I spoke with suggested that I needed to calcify the machine. I had another machine for 15 years previously and had never done that process, but I was living in Maine. Anyway, she sent me this package of three or four packets to do the calcification process I did it. I followed the instructions I did it. I cleaned it after that and lo and behold clean. My clean me light finally went off. I love the machine. I’ve loved it for all the years I’ve had it, but it was frustrating now I understand the water in North Carolina is different. Your Customer Service rep was so patient with me. I don’t remember her name. she was fabulous when it arrived I cleaned and every time I make coffee on more joyful than I used to be thank you thank you thank you sincerely Barbara Gartland.
22. huhtikuuta 2026
Positive experience
Positive experience. We bought the very same model from 15 years ago noting a few improvements. Why the same: white, slender footprint that does not take up much space on the kitchen counter in an Italian style backdrop. Other colors that same configuration needed. We do not like look of cold stainless steel kitchen layouts.
Suggestion: the 4 buttons are associated with each of the 4 burners or combo of burners is not so obvious. Once must be careful not to burn the toast or overcook something.
Anthony Alioto
30. huhtikuuta 2026
easy company to deal with
easy company to deal with, offered me a great solution to a faulty unit which I was unable to get repaired locally. Very happy with staff and speed of response.
2. toukokuuta 2026
Warranty claim handled efficiently.
Warranty claim handled efficiently and promptly.
It is comforting to know that the company stands behind its product and supports it's customers.
7. toukokuuta 2026
Warranty replacement without delay or…
Warranty replacement without delay or fuss. Thank you
2. toukokuuta 2026
VERY GOOD CUSTOMER SERVICE
VERY GOOD CUSTOMER SERVICE, AND VERY NICE TO DEAL WITH. I WISH OTHER COMPANIES WOULD FOLLOW YOUR LEAD. I ALSO LIKE THE QUICK SERVICE. THANK YOU
1. toukokuuta 2026
Courteous professional unhelpful
9. toukokuuta 2026
Agent was very helpful and professional.
1. toukokuuta 2026
It was great
9. toukokuuta 2026
Was able to solve my descaling light…
Was able to solve my descaling light issue. the live video was very helpful. It was difficult to hear at times as the descale cycle was going.
8. toukokuuta 2026
Button function & pressure error
The helpline did a great job in walking me through reprograming functions and pressure testing. Assistance was giving from oversees but a really cool guy helped me out. Even sent me a bag of beans on the house. Very impressed and will call for any minor issues in the future. Only thing we couldn't do is a factory reset for some reason but would like to resolve this in the future.
8. toukokuuta 2026
Good service and information about the…
Good service and information about the product
1. toukokuuta 2026
Excellent customer service
The customer service representative was extremely helpful in offering solutions to my issues, and going the extra mile to show good will in resolving my problem. Very professional and helpful.
8. toukokuuta 2026
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