The receptionist directed me to the waiting area. No customers were waiting but the two member of staff did not acknowledge me and continued their private conversation for another five minutes. The f... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This was my first time visiting this opticians. I haven't had an eye-test in years, but felt that my eyesight was starting to get worse. The optician and the other staff were all really helpful, espec... Näytä lisää
My husband went for an eye test a few days ago. We saw a fantastic team Betti Sarah and the wonderful optometrist Namrata. All were extremely welcoming, cheerful, friendly and helpful. The ex... Näytä lisää
Yritys on vastannut
Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Boots Opticians
Yrityksen kirjoittama
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Erinomainen
11 t. arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 97 %: iin saamistaan huonoista arvosteluista
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Exceptional Service & Value!
12 months ago, during my annual eyetest at Boots, I was diagnosed with excessive pressure in my eyes. I was immediately referred to our local eye clinic and within a few weeks I had laser surgery in both eyes. Last week I attended Boots again for this year's eyetest and my pressures had returned to near normal. So well done to Boots for diagnosing this condition which as a diabetic could have been quite dangerous.
I haven't had new prescription glasses for a few years, relying on off the shelf readers for about £2! On being given my new prescription by Thaimah, she explained that there was an offer on for one pair plus a second pair at half price. So I selected a very nice pair of readers for £50 plus a second pair for distance at just £25! I think £75 for two pairs is exceptional value and I will be going back to order two spare pairs while the offer is on. Thank you to Saamiya and Thaimah for their excellent service.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that your eye test identified the issue with your eye pressure and helped ensure you received prompt treatment. It’s wonderful to know that your follow-up appointment showed such positive results. We’re also pleased that Saamiya and Thaimah provided excellent service, helping you understand the available options and find great value with your new glasses. We truly appreciate your kind words.
The gentleman Mr Aquil is the manager…
The gentleman Mr Aquil is the manager of the store, very friendly and helpful.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Mr Aquil provided such friendly and helpful service during your visit. It’s wonderful to know he made such a positive impression. We truly appreciate your kind words.
Brilliant eye test experience
Polite and informative staff with only a short wait to be seen, great service and an excellent experience.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received polite and informative service, with only a short wait before your appointment. It’s wonderful to know you had such a great experience. We truly appreciate your kind words.
Went for renewal for prescription today…
Went for renewal for prescription today at boots in broughton first class service very professional as I always have but I would like to give a shout out to a young guy named ALEX what a most helpful guy who helped me with my choices for new eyeglasses explained why I should have the thinner lens set out a price I could afford! As I’m in my seventies from patient in fact I will go as far as saying one of the best experiences I’ve had at a opticians super friendly! I left feeling very satisfied I NEVER had that pushy salesman talk! Definitely a 5 ⭐️ ⭐️ ⭐️⭐️⭐️ from me!!!
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alex provided such a friendly, patient, and professional experience during your visit to our Broughton store. It’s wonderful to know that he took the time to explain your lens options clearly, helped you find glasses within your budget, and ensured you felt comfortable and under no pressure throughout. We truly appreciate your 5-star recommendation and kind words.
Going the extra mile.
One of the arms fell off my varifocal glasses. I went into Boots Opticians in Victoria Centre, Nottingham, where I was told they were not repairable. They weren’t very old and were expensive so this was a blow.
I decided to go to my usual Boots Opticians on Castle Boulevard and show them the glasses. A lovely lady called Lottie told me they have a box of parts of old glasses and she was able to find an exact arm to match my glasses, and she took the time to mend them for me. So kind. Full marks to Lottie!!
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Lottie at our Castle Boulevard store was able to find a matching replacement arm and take the time to repair your glasses. It’s wonderful to know that her kindness and determination saved a pair of glasses that you thought could not be fixed. We truly appreciate your kind words and will be sure to recognise Lottie for her excellent customer service.
First Class Service
Angie is an exceptional Optometrist - extremely professional and competent and in addition she is caring, empathetic and full of positive energy.
Elena was very courteous, kind and patient.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Angie provided such professional, knowledgeable, and compassionate care during your visit. It’s also wonderful to know that Elena was courteous, kind, and patient throughout. We truly appreciate your kind words.
Whent to have my eyes tested to- day
Whent to have my eyes tested to- day
You could not get a better optician than this 1st class,zaynab Bibi was very thorough and made me feel very comfotable and relaxed, very professional and freindly, would recommend this optician to anyone 5star+thankyou
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Zaynab Bibi provided such a thorough, professional, and friendly eye test, making you feel comfortable and relaxed throughout your visit. It’s wonderful to know you would recommend the service to others. We truly appreciate your 5-star+ recommendation and kind words.
Exemplary Service at Boots
From arriving for my appointment to leaving the store my treatment at Boots Opticians was outstanding. The waiting time was kept to a minimum and the level of care I received was exemplary. Everyone I saw seemed to go above and beyond to make my visit carefree and successful. The Optometrist in particular was very thorough. His attention to detail and determination to give me the best advice etc went far beyond anything I was expecting, even to the point of requesting his colleagues take additional images of my eyes at no extra cost. I was eventually referred to the hospital with the knowledge I had been seen by a true expert in his field. It was also great to see that every staff member I saw was working with a smile 😃 on their face. I will be recommending this service to everyone I know and would happily do the same for those I don’t!
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you received outstanding care throughout your visit, with minimal waiting time and such a high level of professionalism from the team. It’s especially wonderful to know that the optometrist’s thorough approach, attention to detail, and commitment to ensuring the best possible outcome gave you such confidence in the care you received. We truly appreciate your recommendation and kind words, and are pleased that every member of the team helped make your visit such a positive one.
Very happy with the service.
Very happy with the service.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were very happy with the service you received during your visit. We truly appreciate your kind words.
Everything was great until i asked for…
Everything was great until i asked for my PD. a complete let down not to have this vital information. will be telling friends and family to give boots a miss and go somewhere else.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly your concerns regarding obtaining your PD measurement and that this has affected your confidence in our service. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
New pair of glasses fell apart
Collected my new pair of glasses, £472.50, on 22 June. Today 21 July they suddenly came apart, lens fell onto ground, screw hadn't been tightened properly. Fortunately I kept my old pair of prescription glasses which never let me down. Will have to try and buy glasses repair kit in nearby town.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that your new glasses developed a fault so soon after collection and the inconvenience this has caused. We understand how frustrating this must be, especially when you rely on your glasses and have had to return to using an older pair. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Very professional service all round
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received very professional service throughout your visit. We truly appreciate your kind words.
The overall visit was very good in…
The overall visit was very good in particular the two ladies who looked after me Madinah, Gurpreet.
My only complaint is the hard sell on new frames and also the unseen costs for fitting the new lenses into my original frame
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Madinah and Gurpreet provided such helpful service and looked after you well during your visit. We’re sorry to hear, however, that you felt there was too much emphasis on purchasing new frames and that the cost of fitting new lenses into your existing frame was not made clear from the outset. We appreciate you sharing your comments.
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the team so helpful and friendly during your visit. We truly appreciate your kind words.
Total Lack of Customer Service
Last Thursday I posted the following review regarding trying to contact Boots Opticians, Doncaster Northbridge.
One Star
The service is first class both for glasses and contact lenses. The one star is because I have phoned the store 4 times in the last two days. On each occasion I have been hanging on for over 7 minutes only to be told that no-one is available to take my call, call back later. Shocking!
I received a response early the following morning asking me to supply my name, date of birth and telephone number assuring me they would be in touch regarding my review and the issues therein. I sent the information at 08:50 last Friday morning. It is now 19:30 Monday evening. I've heard nothing.
I am trying to confirm an appointment date and time. I think it's tomorrow. I'll call again in the morning but I'm not holding out much hope.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We are pleased to hear that you have received first-class service for your glasses and contact lenses. However, we are sorry to hear about the ongoing difficulties you have experienced when trying to contact the store, as well as the lack of follow-up after you provided your details in response to your previous review. We appreciate how frustrating this must be when you are simply trying to confirm an appointment.
Can you please contact us at opticians.customer.relations with a copy of your review along with your case reference number and we will be in touch.
I had a thorough eye test at Boots…
I had a thorough eye test at Boots Sutton Surrey today which incuded a scan of the back of the eyes and was absolutely delighted with the treatment I received. The test and treatment were explained in detail as were any concerns I had. I would most certainly recommend Boots Opticians for eye tests.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a thorough eye examination at our Sutton store and that everything, including the scan and your results, was explained clearly and in detail. It’s wonderful to know that your concerns were addressed and that you felt so well cared for throughout your visit. We truly appreciate your recommendation and kind words.
I had lost a tiny screw from my…
I had lost a tiny screw from my sunglasses that held the lens in place.
I popped into Boots opticians in the Golden Square Warrington, Vinny replaced the screw in 2 minutes and free of charge even though I hadn’t purchased my glasses from them when two other options refused to help.
19. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Vinny at our Golden Square Warrington store was able to quickly replace the missing screw and repair your sunglasses for you. It’s especially wonderful to know that he was happy to help, even though the glasses weren’t purchased from Boots. We truly appreciate your kind words and are pleased that Vinny’s excellent customer service made such a positive impression.
I fully understood what was being said…
I fully understood what was being said as it was explained properly
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that everything was explained clearly and thoroughly, helping you fully understand the information and advice provided during your visit. We truly appreciate your kind words.
Customer support exceptional
Visited the Aylesbury branch today to discuss an issue with my reading glasses. Want to leave a big thankyou to Anu who gave great customer service and was amazingly helpful with me. What a lovely lady.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Anu provided such amazing customer service and was so helpful in resolving the issue with your reading glasses during your visit to our Aylesbury store. It’s wonderful to know she made such a positive impression. We truly appreciate your kind words.
All the staff where extremely helpfull
19. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that all of the staff were extremely helpful during your visit. We truly appreciate your kind words.
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