Boots Opticians Arvostelua 10 080

I have a complaint about the Crystal Peaks store.

I signed up in Oct 2025 and had an eye test for the contact lens rewards scheme.

I had an eye test at that time and awaited my initial supply of lens.

From Dec 2025 I kept getting emails saying I needed another eye test. Which was confusing as no one had said anything to me about this and I had not even had my first supply of lens.

I rang up ( I had to ring the central office which took three attempts. They are useless and I will actively go out my way to never ring them again)

So I had a second eye test in Jan 2026

My next supply of lens is due now. I noticed when I login that it said my lens would go into store which I thought was odd as I’ve had a recent eye test.

So as I was going into another store I went and asked. They checked and said all was fine.

I then get a email to say my lens are going into store as I have not had an eye test.

So i ring the store. The
lady wasn’t that helpful until I pressed her to check the system. She then told me the system had been changed and she corrected it so my lens would come to me.

Today I receive a email to say my lens have been delivered but not to my house to the store.

I again ring up to be told I need to collect them (why this isn’t my fault)
And that I need to ring the central office to make sure this doesn’t happen again (why? )

I’m really unhappy with this.

I will now not have any lens to take on holiday with me

I feel I have been dismissed and no one has sorted this out in a reasonable manner.

I do not think the amount of phone calls I’ve had to make is acceptable or being told to come pick my lens up is the right response ( I live 20 mins away it’s not a quick visit and I have 2 young children)

The whole point was I signed up as it was convenient to have my lens delivered

None of this has been convenient

Boots opticians Fargate Sheffield. Always a pleasure to visit this particular branch. Dave Blenkinsop and his team could not be more helpfull , friendly and professional.

A very helpful and knowledgeable lady called Vrindha helped and advised me when choosing 2 pairs of spectacles.
She took time to explain why certain frames were not suitable for varifocal lenses. I tried on several different types, and she helped me decide which shapes suited my face. She was very patient and didn't rush me into making my decision. Her focus on me, as the customer was first class and I would highly recommend seeking her out if you are in the Watford store.

I’ve been using boots opticians for a few years , today I had a my first eye exam with Sabbia, who was great , she’s professional, knowledgeable and thorough.
Sabbia addressed my concerns and reassured me, explaining the images and advising best drops for dry eyes.
Rav then took over to assist in choosing frames that are light weight and work best for my face shape. Rav was lovely, engaging , patient and helpful, she collected numerous designs to try, reassured me on my choice, went on to take more images and explain them fully.

These appointments are not something I look forward to or actually enjoy generally, however due to these to lovely women what a pleasant experience it was. Thank you both, Mandi xx

From the email & post reminder through to the eye test,everything was really good and professional.From being greeted at the door all the way to having the eye test was very professional ,the lady’s we’re very polite & the ,optimistic Neil was also very caring & explained the pictures of my eye photos,putting me at ease,as I was a bit concerned as to weather all was ok,but he explained that all was fine.once again many thanks to all the crew,

wanted to have my eyes tested as not been done for 2 years ,i decided to give boots a go,so glad i did they have been very helpful and Holly(manager) is so knowledgeable , polite, pleasant and honest in her opinion , i am very impressed and glad i went there, unfortunately i have forgotten the name of the Lady optician who done the eye test, she also was brilliant i will definitely go back there, thank you so much

Thoroughly fed up with Boots Opticians. Joined their 'contact lens rewards plan' 2 years ago. Was getting pulled in for lens reviews every 3 months despite wearing lenses for 30 years. Messages via WhatsApp appeared to help and with a follow up call it was agreed yearly lens review was all that was required. This just seems to have stopped sending me lenses by post, but of course are STILL taking direct debits. I called and tried WhatsApp, who are both saying they can't help, go to the other one to sort it out. Ridiculous. I'll go OUT MY WAY to the shop to sort this out (hopefully) and get a refund and find another optician. No doubt, when I get to the shop there will be no one qualified to help. BTW, their WhatsApp service that THEY offered.

What an amazing, kind and helpful bunch of people . Excellent service and very helpful. Would highly recommend to anyone . I won’t be going anywhere else from now on 👍

Debbie and Biran were very kind to me and my children at the appointment they were very helpful and provided excellent service. I highly recommend Boots Opticians in Weston Favell.

The process was seamless.
I booked an appointment online upon arrival I was quickly taken without any delay to have my eye test done.
When choosing my glasses, Sophie was great at giving advice. She was comprehensive in explaining the cost and the different options available.
I collected my glasses 6 days later!
Sophie went through the cover care again which I purchased upon collection of my glasses.
The customer service was exceptional from everyone who was part of my experience. This was my first visit to this branch and couldn't have been happier with my experience.
The standout was Sophie - every company needs a Sophie.
What a great asset she is to The business.

Both Dominique and Lauren were extremely knowledgeable helpful and very friendly.Explaining the various elements of my test’s and my purchase.
It was a pleasure to be assisted by them both.

Excellent again, from start to finish, staff at boots Central six are extremely professional and very helpful, Joanna, Caron and Ardarsa are brilliant, very passionate about what they do and very helpful to customers, would highly recommend this store. Thank you all for your help.

Making the appointment for my contact lenses check was easy. I wasn’t kept waiting & Shara was very helpful & knowledgeable.
I have been with Boots for over 25 years & very happy with the service

I had an emergency appointment and was really impressed with the care I received from both the optical consultant Charlotte and the optician Abbie. They were professional, attentive, and acted quickly while still taking the time to explain everything clearly and reassure me throughout. Their calm and friendly approach made a stressful situation much easier to handle. I’m very grateful for their expertise and excellent care.

Was at Boots Options Derbian Centre looking for sunglasses their assistant help me so well I purchased a pair of sunglasses. The assistants name was Ethan and he was a gear help.

I would like to thank Nathan for my eye test .And putting my mind at rest after my eye scan .Very professional top man .And Nicole for helping me pick my frames and lenses.Also very professional top lady .Many thanks George

Such a friendly welcome. My husband and I had lots of questions which were quickly answered as we were bringing a prescription from another opticians. Danni was extremely helpful and knowledgeable when helping to choose frames and lenses and very approachable (and so was Doug) We were seen very quickly and saved a huge amount of money compared to where we had been going. Great standard of service at extremely competitive prices. Thank you 🙏☺️

Shanaz took her time to explain test results and gave myself, and my husband thorough eye tests. I was given a plan to move forward on how to better look after and monitor my eyes. We both felt very well looked after.

First visit to Boots Opticians in The Grosvenor Centre, Northampton. Excellent experience. All procedures carried out with care and detailed explanations. The eye tests were unhurried and meticulous and, when I collected the glasses ten days later, they were great, with no need for changes or adjustments. (Wearing them has been a revelation ... should have done it earlier; my worries about over 70s driving requirements have evaporated!) Reasonable prices (both for the glasses and the insurance). Could not have been more impressed and have learned a lot!

Boots Hereford 24 Gomond Street branch.
Bianca was incredibly helpful finding my previous order and reordering a replacement for my lost sunglasses.
She also informed me that I had discount as had bought full priced glasses in January. Thank you