Fantastic service from arrival to leaving the store. Optometrist was very thorough in explaining my results. Jade was amazing helping me choose my frames explaining the different options. Jade is c... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Trying to order some extra lenses - these are fragile and prone to accidents so spares are imperative for me. After being unable to get any contact with Adaro - the company who administer the scheme,... Näytä lisää
I called in today to collect my new glasses, I was very impressed with how helpful every member of staff was, but two members in particular stood out. Zai Aab (I hope I spelt that correctly) was r... Näytä lisää
Having recently had a cataract operation I needed to get a possible issue checked out. Hermilinda at Boots Opticians in the Glades, Bromley went out of her way to resolve the issue and was able to of... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Boots Opticians
Yrityksen kirjoittama
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Erinomainen
11 t. arvostelua
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On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Brilliant service
Brilliant service ! Ben was helpful and knowledgeable . Reasonably priced all options clearly explained . Just perfect!
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ben provided such helpful and knowledgeable service during your visit. It’s wonderful to know that all of your options were explained clearly and that you found the experience both straightforward and good value. We truly appreciate your kind words.
Booking an appointment couldn’t have…
Booking an appointment couldn’t have been easier. I was met by very helpful and friendly staff, and went through all the testing with a very clear explanation what was being done and why. Everyone was extremely professional and friendly.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that booking your appointment was so easy and that the team were friendly, helpful, and professional throughout your visit. It’s wonderful to know that each stage of the testing process was clearly explained, helping you feel informed and reassured. We truly appreciate your kind words.
Poor customer service
Poor customer service, takes many attempts to get through on the phone. I was waiting for glasses and after 2 weeks called them (4 attempts) finally I was told 'oh yes they are here, don't know why you were not called'
This is on the back of dreadful service when I was in the shop. They really don't care
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the difficulties contacting the store, the lack of communication about your glasses order, and the service you received during your visits. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the staff so friendly during your visit. We truly appreciate your kind words.
Went to Yardley Birmingham Boots Opticians
Went to Yardley, Birmingham, Boots Opticians and was seen by the Optometrist Sabrina for the second time. She advised me to see her after 6 months or before if my condition worsens. Sabrina is going to refer me to Dudley Road Hospital for laser treatment as my vision is quite blurred. She assured me that the appointment will be given by the next 4 months. She was quite friendly and helpful. Same goes for Jess and Rose, who were very pleasant and helpful.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sabrina provided such friendly, helpful, and supportive care during your visit to our Yardley store. It’s wonderful to know that she took the time to explain your condition and next steps clearly. We’re also pleased to hear that Jess and Rose were equally pleasant and helpful throughout your visit. We truly appreciate your kind words.
No help available
Went into a Boots store at the end of June. My husband had an eye test and ordered a pair of glasses. When we went to collect the glasses the prescription was incorrect. This then got corrected after a wait. However still waiting for the advantage card points - the opticians state that I have to contact customer services and customer services states have to go to the store, No one wants to help.
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
We're sorry to hear about your experience and the difficulties you've encountered in resolving the issue with both your glasses order and Advantage Card points. We appreciate your concerns regarding the incorrect prescription, the delay in receiving your points, and the conflicting information provided when seeking assistance. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Professional and personable eye test…
Professional and personable eye test attended at Boots Opticians with Trainee Rafi on 3rd Sept. Very thorough and comprehensive with any questions raised, explained to me in detail. I felt both reassured and confident on completion and would highly recommend.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rafi provided such a professional, personable, and thorough eye examination. It’s wonderful to know that all of your questions were answered in detail and that you left feeling reassured and confident. We truly appreciate your recommendation and kind words.
Staff and assessments are PROFESSIONALLY-ACE
Manners of Staff and of assessments are EXCEPTIONALLY-GOOD.
I deem to have had BEST IMAGINABLE AID at eyes'-test, & choosing of spectacles ,- although room got very busy with lots of customers.
All-in-all : a goodly experience !
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such exceptional service from the team. It’s wonderful to know that the eye test, spectacles selection, and overall support were carried out with such care and professionalism, even during a busy period. We truly appreciate your kind words and are pleased that you had such a positive experience.
Friendly, professional and inspires confidence
After some excellent customer experiences from Boots for a couple of emergency optical appointments in the last couple of years, I have decided to use them for my regular optician examinations and dispensing. I have found a lovely, helpful and friendly atmosphere from all at the Street practice. I felt the optometrist, Claire, gave me a thorough and careful examination, and spent time discussing results with me and ensuring I understood everything. Lucy, the dispensing practitioner, was ever so helpful and patient in explaining all the options and worked with me to identify suitable frames which would sit well with my hearing aids. I have no hesitancy in recommending this practice.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Claire and Lucy provided such thorough, helpful, and friendly service at our Street store. It’s wonderful to know that Claire took the time to explain your results clearly and that Lucy helped you find suitable frames that worked well with your hearing aids. We truly appreciate your recommendation and kind words.
Abysmal management and a complete waste…
Abysmal management and a complete waste of money. My family and I had four separate, consecutive timeslots allocated, yet the entire process was chaotic, rushed, and utterly disorganized. Despite paying an extra £50 premium per person, they failed to deliver a proper, conclusive suite of eye tests. We were constantly pushed around, given fewer tests than had two years ago, and overcharged for a severely downgraded service. I am profoundly disappointed. I would only recommend this place to people I dislike.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the organisation of your appointments, the service provided during your visits, and the testing carried out as part of your eye examinations. We also note your comments regarding the additional charges and the overall value of the service received.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Visited Doncaster Boots Optician due to…
Visited Doncaster Boots Optician due to the screw being missing , Amber was professional and polite and fixed my glasses within minutes .
Thankyou
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Amber at our Doncaster store provided such professional and polite service. It’s wonderful to know that she was able to fix your glasses quickly and efficiently. We truly appreciate your kind words.
CASTLE STREET, NORWICH
Unfortunately, my last set of contact lenses weren't delivered and as I was going on holiday, I phoned Castle Street, Norwich to ask if they could help. Kaitlin told me she would get back to me with an answer but never did. I phoned back and spoke to someone else who gave me a number to call. I spoke to a lovely man called Darren (general enquiries) who confirmed that my lenses hadn't been delivered and urgently ordered me a new set. We were unsure as to whether these would arrive on time so he suggested I phoned the store to see if they could help. I spoke to Kaitlin again who said (that despite it not being my fault) she wouldn't be able to provide me with any and I should wear my glasses. As this wasn't the most helpful response, I called the Castle Mall and spoke to a lovely lady called Charlotte who said she could squeeze me in on Tuesday morning. I turned up to my appointment where the optician had the new set of lenses with my prescription waiting for me. So a huge thanks to Darren, Charlotte and the lovely optician! Not quite sure what to say about Kaitlin! Unfortunately, this is the second time I have come across her rudeness. It's a shame because Carly and Chloe (both at Castle Street) couldn't be more helpful every time we go in.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re pleased to hear that Darren, Charlotte, and the optician were able to help resolve the issue with your contact lenses before your holiday. We’re sorry that your experience with Kaitlin did not meet your expectations. We also appreciate your kind words about Carly and Chloe.
I have to say that the staff at Boots…
I have to say that the staff at Boots opticians in Oldham town centre, are absolutely amazing!
They are professional and caring and go above and beyond in helping!
From the management team to the advisors, to the opticians and technicians, I genuinely appreciate them and their expertise and support.
In particular I’m going to give a shout out to Sonia, I cannot thank her enough! Patient, professional, caring and friendly!
Genuinely have to say an amazing team! And thank you so much!
Annie x
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Lucy, Sally, and the team provided such friendly, professional service and took the time to ensure everything was just right. We truly appreciate your kind words.
The attention to detail and the time…
The attention to detail and the time given to the appointment to make the result correct. A friendly professional approach by the Boots staff. Thanks to Lucy and Sally and the lady that did the first part of the appointment
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such attentive and professional service during your visit. It’s wonderful to know that Lucy, Sally, and the colleague who carried out your pre-screening took the time to ensure everything was explained clearly and that your appointment was conducted with such care and attention to detail. We truly appreciate your kind words.
Good service
We were dealt with politely and efficiently. The staff very helpful.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were dealt with politely and efficiently during your visit. It’s wonderful to know that the staff were so helpful and made your experience a positive one. We truly appreciate your kind words.
This is an incredibly efficient place…
This is an incredibly efficient place the opticians are passionate about eyes and the technology that is used for the eyetest. The service is spot on and it’s why I return there although I might leave a longer gap between appointments than I should.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you find the team passionate, knowledgeable, and committed to providing excellent eye care. It’s wonderful to know that you value the advanced technology used during your eye tests and that the efficient service keeps you coming back. We truly appreciate your kind words and look forward to seeing you again.
Fabulous staff who are always so…
Fabulous staff who are always so welcoming and friendly, and the service is impeccable.
Always dealt with quickly and listened to, so everything is checked. Nothing is an issue here; excellent service
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so welcoming, friendly, and attentive throughout your visits. It’s wonderful to know that you always feel listened to, well looked after, and that nothing is ever too much trouble. We truly appreciate your kind words and are pleased that the team continue to provide such excellent service.
There is a dedicated cheerful team
There is a dedicated cheerful team. Willing to spend time to help.
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were cheerful, dedicated, and willing to spend time helping you. It’s wonderful to know that their friendly and supportive approach made such a positive impression. We truly appreciate your kind words.
Had amazing service as always from…
Had amazing service as always from Shirin and Shuetal. (Boots High Street Kensington)
Shirin has looked after myself and my children for more years than I care to mention! Always so friendly and helpful.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Shirin and Shuetal at our High Street Kensington store provided such amazing service. It’s especially wonderful to know that Shirin has been looking after you and your children for so many years with such a friendly and helpful approach. We truly appreciate your loyalty and kind words.
The staff at Hereford branch were so…
The staff at Hereford branch were so welcoming. Everyone was so knowledgeable, friendly and helpful. Special mentions for Abbie, Chrissy, Naheed and Emily.
At every stage of the test staff tell you exactly what they’re doing and why.
They even go above and beyond when I run out of energy and patience to choose frames. They bring them to me and give honest opinions on the frames.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Hereford store were so welcoming, knowledgeable, and helpful throughout your visit. It’s wonderful to know that Abbie, Chrissy, Naheed, and Emily took the time to explain each stage of the examination clearly and made sure you felt informed and supported. We’re especially pleased that the team went the extra mile to help you choose your frames when you needed a little extra support. We truly appreciate your kind words.
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